Following on from the most amazing wedding in England where the sun shone in March, we travelled to Mexico on our honeymoon, to El Dorado Sea Side suites. The journey was long, but wow !!! was it worth it. Arriving at the hotel, we were the third drop off, i was getting a little concerned as the previous hotels looked a bit shabby, and unclean. As we approached the entrance and were greeted by a beautifully dressed man all in white and very friendly. We proceeded downt the driveway to be met by a number of staff who provided us with refreshing towels and showed us to a air conditioned room. Whilst in there we were given our keys and safe keys and informed of the welcome meeting the next day. We were provided witht he most delightful little sandwiches, spring rolls and champagne. it was just what the dr ordered. We were then escorted on golf buggies to our room. The room what amazing. A beautiful light and airy room, with the air con on, a fantasticly large bed, with jacuzzi and various other exciting gadgets. the mini fridge was fully stocked, and the room was completely spotless and beautifully presented. On a daily basis the rooms were cleaned and the toiletries and mini bar replenished to a very high standard. The only downside was the view. I specifically upgraded to a sea view room, which cost £200 extra. To my disappointment when we went out onto the balcony the only view we had was of palm trees. Dont get me wrong it was lovely, but it was unnessasary for me to of upgraded as we didnt get the views. we instantly went to find our Thompson rep, who replied that we wouldnt of been sold a sea view room as they do not exist, and so he could not move us to one, !you must of misunderstood and read ocean side". I can sometimes be a bit blonde, but if im paying for something over and above, and it comes out of my hard earned bank account, then i know what ive paid for. I was adamant that the papaerwork stipulated SEA VIEW. I immediately went to the room to fetch it, where it did indeed state SEA VIEW. i showed it to the rep who said," oh thats very strange, i cant see how that has happened". he took our reference number and said he'd investigate. I knew there was nothing he could do while i was there as their were no sea views, so anyone booking and expecting them , you wont get one. I wouldnt of minded, its just the fact that this is an upgrade, and they get more money from you. We saved long and hard for our wedding and an extra special honeymoon and wanted it to be perfect.
As i said before that was the only qualm, which i have contacted Thomson since coming back, whom are investigating it. Yeah right We'll see.
Back to the resort, the restaurants were all fantantasic with a range of beautiful delights. I would go down to breakfast at 7 and be greeted with friendly, professional staff, whom after a few days remembered your name, offered to spray your hands with santatizer then showed you to your table, and always pulling the chair out for you. This was the same at all the restaurants day and night. The evening dinner was a bit more special, and the mood was very romantic, around the whole of the hotel. Our very favourite restaurant was the italian, it blew us away, the quality was just sublime. You'd come across daily, different areas, ranging form large sofas , papalas, hammocks to name just a few.
Wherever you walked day and night there were staff who greeted you with a smile, and they never stopped working. The grounds were constantly maintained,the rooms were daily cleaned, hourly the bathrooms around the hotel were replenished with fresh flannels. The numerous bar areas were filled with wines, spirits and every kind of tequila you could imagine. my husband particularly like jack daniels, and i think he used to drink them out of it constantly. it was no trouble, one of the staff would notice they were low,and youd see them run back with another bottle.
after a few days we decided to try the pool area which was the activity pool, it seemed livlier with music, aqua aerobics and activites provided throughout the day. Unfortunately while playing water volley ball my husband dislocated his shouldrer. The staff were very helpful and attentive, and quickly called for medical help. they were unaable to assist, and recommended a hospital visit. i was in a bit of a panic, as he was in so much pain, so cant remember the lady's name frome reception, though erica rings a bell. she was fantasitic, she took me back to our room on the buggy, she told me all the documents i would need to bring to hospital and waited. We then went to hospital which was an experience, but they quickly put the shoulder back into the socket. He had to be in a sling for the rest of our honeymoon,(and is still in one now) we had to cancel our exursions, which the hotel gave us a full refund on. unfortunately he had to watch me daily jump into the pool, as he had to keep his arm dry. With this happening it may of spoilt your holiday, but we were greeted back form hospital and the staff were all so accomodating and sympathetic. i think we were in the ideal location to recouperate.
Anthony didnt let it hold him back and in fact he got a reputation for the one armed ping pong champion. He on many occassions won competions for ping ppong and darts and quizzes. the whole of the entertainments team were diamonds. they work so hard and are always happy and friendly. I enjoyed my daily routine of aqua aerobics with Roger, Reina, Teisha and isobel and we do miss them lots. It is such a shame to hear sometimes how they are treated and spoken to by other guests. they are not on massive wages and work very long hours and are very accomodating, but they are no-ones slave. I was always polite and respectful to them and admire them for what they are doing which is a damn hard job. For them to spoken to on occassions by other guests was upsetting. i witnessed one morning an American guy shout for them to blow up his lilo. OMG get off your backside and do it yourself, they did it without complaining. Come on people we all live on the same planet, show a bit of respect but some of us are a bit more fortunate than others, and can have nivc holidays, but theres no excuses for not using your manners, this costs nothing, Another specific person ild like to mention whom made our holiday is Lucy, she attended to our every need with cocktails and food constantly. She never even asked what wed like, she just remembered and kept us fed and watered. She worked long and hard hours and always had a smile for everyone. i particularly liked it when shed drop her tray and give us a little dance. Boy can she move.
A useful resource there was the comments book that went round the pool. Initially we felt the activity pool was a bit quiet witht the same music and no snacks avaialble. Every morning we were told the staff would have a meeting and their manager would read the book and adress any issues. the very next day the manager came to see us and almost instantly the music changed and we had a variety of snacks made availe to us, instead of having to go to the restaurant. We also mentioned the evening D.J could of played some more up to date music and straight away this was adressd.
Things occassionally need to be tweeked and you cant please all the people all the time. But what impressed me, was if you had an issue the staff listened and if they could they would deal with it, and thats all iask.
We met a lovely couple whom weve been in touch with from scotland since weve been back and they made our honeymoon very special
I without a doubt would recommend this hotel as a romantic location for couples and would love to visit again some day. I wish all the staff all the best of luck and thank them for making our honeymoon so memorable and special
Sharon& Anthony Scialdone married 23-3 2012 honeymoon march 26- April 10
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico