This was our first visit to EDSS and I am sorry it took us so long to try this resort. Since we generally only go to the RM for 3-4 nights the distance from the airport was a big reason why we have not booked here previously but it was absolutely worth it.
We have stayed in many AI resorts in the Riviera Maya and EDSS is now our #1 choice for an adult only all inclusive resort in the RM - LeBlanc remains our favorite in the Cancun hotel zone.. It is not perfect but close enough for us and we hope to return next year and stay longer.
We had a beachfront room on the far end of the resort and loved the room and location. Room was romantic and well appointed with a large in room jacuzzi overlooking the terrace, a wonderful bed and large and modern bath. It was always quiet and we would book the exact same room category again.
We did not care for the automatic light in the toliet area that was motion controlled. It made middle of the bathroom visits disruptive to the sleeping partner.
The personal concierge huts are dotted throughout the property and provide information, fresh towels, sunscreen, reading materials, etc. We rarely had to go to the front desk, though when we did, there was never a wait.
Beach was nice enough with lots of beach beds. It is not a beach conducive to long walks but does have a nice swimming area with calm and pretty water. We spent most of our day time hours enjoying the beach and the water. Beach service was pretty slow and could stand to be improved. It was not unusual to wait 20 minutes for a drink and the ice would often be melted by the time it arrived. It was sporadic as well.
There was a good bit of bed saving going on at the beach and pools - seems a common problem these days. Many went unused for hours at a time. Once we had a gentleman at the quiet pool tell us he was "saving" a beach bed for a friend and we should not put our towels down - we ignored him and put our stuff down as this is a real pet peeve of mine, when people decide they own a bed or chair. There was no one there and nothing laid out on the bed. He said something a second time and then saw we were not going to budge so finally shut up. It is immature and inconsiderate guests who make it an issue but not really sure that the resort can do anything about it.
Food was good to excellent. The Sandwicherie was just ok and we found the beach grill to be the best spot for lunch. While there was the standard burger fare for those that enjoy it, we really enjoyed the fresh ceviche and local dishes offered there and it was nice to lunch under the shade of the trees.
We loved VIDA for breakfast and dinner. The food here was as good as any resort we have been to, as well as any non all inclusive restaurant in this area. Menu options were extensive, service was excellent and the restaurant manager, Jose, immediately made us feel like welcome guests. Kudos to Jose and his staff for delivering such a consistently positive experience.
We also enjoyed dinner at the Italian restaurant but VIDA was our absolute favorite.
One of the unique features of EDSS are the bars located in several of the restaurants, something we have rarely found at other properties and a wonderful concept I wish more AI restaurants would adopt. Instead of having to congregate near the hostess stand, we were able to relax at the bar before dinner and enjoy a drink, making the wait a pleasure.
The resort offers some top shelf (Johnny Walker Black, Chivas, Crown Royal) but we did miss a top shelf vodka offering so skipped our evening martini.
House wine was adequate and there is an ala carte wine list, with the standard high mark ups we have seen in resorts in this area.
We did not use room service and did not check out the shows or evening music.
We did not use the activity pool but saw people there having fun when we walked by.
The grounds really are spectacular at this resort with scattered bali beds and intimate nooks everywhere. We totally enjoyed walks to the main part of the resort from our room and every path was covered with a canape of trees. Beautiful!
Gym was adequate for the property.
We were happy to see a new spa being built as the current one is quite old and not well appointed. The new spa looks spectacular and is set to open this summer.
Staff were uniformly warm and gracious and we immediately felt at home at EDSS. It is obvious this is a well managed property and we found the experience throughout the resort to be very positive.
There was a large mix of couples of all ages and many Brits and Canadians when we visited.
I would suggest that the resort provide bottled water at the beach, pools and bars. It is one of the only resorts we have been to of this caliber that does not.
I also would like to see internet access included. They were laying fiber for wifi when we were there to provide in room access but will still be charging for it - at 15USD per day this is also not competitive for resorts of this caliber.
I was charged $4 for a brief local call so beware of expensive phone charges.
All in all, we loved the resort and had a great stay. It exceeded our expectations and we will definitely be returning.
I recommend EDSS to anyone seeking an intimate and romantic resort with a quiet and elegantly casual vibe.
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico