We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aventura Spa Palace: Traveler Reviews

4.0 of 5
Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
Hotel website
Hotel deals
Hotel amenities
Aventura Spa Palace
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

3,495 reviews from our community

Traveler rating
    2,076
    820
    268
    195
    136
See reviews for
Families
182
 
Couples
1596
 
Solo
10
 
Business
68
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
lake orion, michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
“What a great week!”
5 of 5 stars Reviewed December 5, 2009

My husband, another couple, and I just returned from ASP today. I wanted to get my thoughts down so I wouldn't forget any details. The hotel is amazing. If you count the Cove as a part of the complex, it is absolutely huge. There is plenty to keep everyone busy.

The week that we were there (November 28-December 5), the Spa side was only at about 40% occupancy. Someone told us that the Cove was at 20%, but when we walked to the pool on the Cove side, there were maybe 10 other people there. We did not see a large number of children, and by the middle of the week, we were walking over to the Cove for the relaxation of their pool. The restaraunts were never busy in the evening, and there were alot of empty tables.

My favorite restaurant was La Hacienda (Mexican). Make sure to ask for Juan, and order the Mayan Coffee, he makes a show of preparing it at your table. All of the restaurants were good, but the others I enjoyed were Venetta's (Pizza and Pasta), and La Trattoria. We ate breakfast at MoMoNoHana each morning, but in the evening we were quite disappointed in the service. I don't know if it was just an off evening for the staff, but the service was very bad.

We only took one of the hotel provided tours, the trip to Tulum. What an incredible place, my only complaint was that we did not have enough time. The tour included lunch and a brief stay for swimming at Xpu-Ha. I could have easily done without that part of the trip in favor of staying at Tulum. Neither the food nor the pool at Xpu-Ha compared to ASP.

I had two spa treatments, the first day we arrived I had a terrible headache. Mario, in Guest Relations, quickly arranged for me to have an Accupressure treatment. What a great way to get rid of a headache! Then as a part of the membership tour, I received a 2,000 peso coupon for the spa. With that, I had a hot rock massage...pure heaven! The membership tour was not high pressure, and the spa coupon was well worth the 1 1/2 we spent.

We only have two complaints from the entire week . First is the beds, they were terribly hard, it was like sleeping on a board. My friend has a bad back, and it was very difficult for her to sleep. She was even contemplating stealing a cushion from the beach chairs and taking it to her room! Second is the gift shops, they will not accept cash, it is either credit card or it gets charged to your room. That's not a huge issue, but if you just want a candy bar, or a pack of gum, it's ridiculous that you can't pay cash for small purchases.

Overall, neither of those complaints would stop us from going back. In fact, we did purchase a membership, and plan on going back several more times! I can't wait for our next trip.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask tcindy2113 about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
“Another Awesome Year at Adventura Spa Palace”
5 of 5 stars Reviewed December 4, 2009

The Adventura Spa Palace is an all adult inclusive resort where they make you feel like royalty. The food is amazing and can be made to order depending on what you like or what your needs require. The facilities are amazing with a great work out areas, restaurants, pools, spa facilities, and more.
This was our 6th year at the Spa Palace and we will continue to go there each year and celebrate our many blessings.

Stayed November 2009, traveled as a couple
Was this review helpful? Yes 3
Ask dontchange about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Dream in Playa del Carmen”
5 of 5 stars Reviewed December 4, 2009

Service, Food and spare time activity offer was simply perfect. The one and only thing which misses to a 100% perfect trip was the quite narrow hotel beach. But anyhow it was a almost perfect trip. We just loved it!

Stayed January 2009, traveled as a couple
Was this review helpful? Yes 1
Ask TobiasW about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Locust Grove,VA
1 review
2 helpful votes 2 helpful votes
“All around great vacation, can't wait to go back”
5 of 5 stars Reviewed December 3, 2009

Just returned (11/28/09) from a week at this resort. This was our second visit here. Of all the places we've been, this is our favorite. We came in at the end of the "off season", but that didn't seem to put a damper on any of the activities, shows, restaurants, bars or, most importantly, staff attitudes. The service and overall quality of this resort is the reason we visited again, and also what will cause us to return. From the moment you arrive and receive the cool, refreshing towels and champagne welcome drink, to the time the porters come for your luggage at the end of your stay, the atmosphere and attitudes are top notch. The common theme among many visitors we talked to was this is a place you want to come back to. More than one person called it their "second home". The staff makes you feel like family. We are already planning a return visit.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask 7cats1dog about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown, Pennsylvania
1 review
“Fantastic!”
4 of 5 stars Reviewed December 3, 2009

Fantastic hotel...beautiful location if you are not really interested in going out on the town. They roll the sidewalks up at 10PM but if you are just looking for time together, this is a great place to go! The only other downside is the beach could have been nicer...very rocky when you first wade into the water, but if you get to the trampoline, you'll have a blast!

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask happyin18940 about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aventura Cove Palace
Great value on a similar hotel
Puerto Aventuras, Riviera Maya
4 of 5 stars 370 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Puerto Aventuras
Trendy
The Royal Suites Yucatan by Palladium
The Royal Suites Yucatan by Pall... 4.5 of 5 stars 532 reviews
Luxury
Playacar Palace
Playacar Palace 4.5 of 5 stars 1,370 reviews
Good for business
Barcelo Maya Beach
Barcelo Maya Beach 4.0 of 5 stars 3,913 reviews
Near the beach
El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront R... 4.5 of 5 stars 1,034 reviews
Show Prices ABS:HotelCheckRates-d983682?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d155824?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d254937?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1010527?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Puerto Aventuras
Aventura Cove Palace 4.0 of 5 stars 370 reviews Barcelo Maya Palace Deluxe 4.0 of 5 stars 1,358 reviews Secrets Maroma Beach Riviera Can... 4.5 of 5 stars 4,790 reviews El Dorado Seaside Suites, by Kar... 4.5 of 5 stars 3,254 reviews
Show Prices ABS:HotelCheckRates-d1383489?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d673129?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1007582?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d219161?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 16 hotels in Puerto Aventuras, ranked by popularity

Been to Aventura Spa Palace? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Aventura Spa Palace

Also Known As:
Aventura Hotel Palace
Aventura Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Aventura Spa
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya/Puerto Aventuras, Mexico
Address: Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Puerto Aventuras
#4 Luxury Hotels in Puerto Aventuras
#7 Top resorts Hotels in Puerto Aventuras
#10 Family Hotels in Puerto Aventuras
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Caribbean Online Mgt Corp., BookIt.com, Expedia, Booking.com, MexVax, Travelocity, Tingo and Venere so you can book your Aventura Spa Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Aventura Spa Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Aventura Spa Palace
Enter dates & see best prices* (from our partners)
Show Prices