We stayed at ASP for 1 week starting Jan 19/04.I have been following with interest some of the comments posted on this site.I can't believe that some of these people stayed at the same resort as us and yet had opposite opinions! We had a great holiday and loved everything about this place. We were on the spa side- room on the third floor with ocean view from our balcony. This resort is beautiful and the staff great! I can't believe the number of horrible reviews about the food????? This is an all-inclusive! Are you expecting maybe Julia Childs to prepare your dinner???Is the food to die for - no- but was it "revolting"???
Not when we were there .And I think I'm a pretty picky eater.The only dinner I had that I was disappointed in was at La Hacienda one night and as soon as the waiter noticed my half eaten plate ,without any complaint from me, he whisked it away to show the chef and came back and asked if he could please get me something else!Wow, how's that for service? Drinks were good and plentiful.I never had to wait long for service even in some remote regions by the lagoons.As far as them being "watered down"- twice I had to have an unplanned siesta on my lounge chair after only 2 drinks- watch out for the electric lemonades! And what's that about no name brands- all you had to do was ask ! And what about the 4 bottles of name brand booze in the liquor cabinet in each and every room.I have never had that at an all inclusive before.
Someone complains room service was basically"non-existent??? We used it several times and never had a complaint- In fact one time they were so fast we were still in the jacuzzi when they came and the poor guy had to stand outside holding a very heavy tray while we made a mad scamble to get our clothes on so we could let him in!For Pete's sake people there was even filet mignon on your room service menu!!!Did it taste as good as the beef back home -no- but I have never had beef in any Caribbean country that taste like Canadian or American! The common areas and gardens of this resort were magnificent. Did we see the "Wild Screaming Cats"? Ya - we saw them - they probably weigh about 2 pounds each! Did we hear them at night ? Never ,but we were on the North side .As far as them fueling themselves on the "moldy,rotten leftover food" put out from room service- ??? Never was any plate I put out the night before still sitting outside my door in the morning. I guess I'm a little disappointed that people can find so much to complain about when I see people working so hard to please.There were only 2 times when I saw someone on staff be less than they should and both times I would say that the guest deserved it.All inclusive does not mean that these people are your whipping posts if something is not to your liking!There's a way to handle something not to your liking and rudeness and vulgarities are not it! This resort has over 1500 rooms.Imagine how many guests when full! If that means you have to wait 15 minutes for a drink - chill out! Or if you have to put your name in and wait 40 minutes for a table in one of the a la cartes- so what - take a stroll along the water- enjoy your holiday ! RELAX! If you went into a busy restaurant at home,with no reservation, how quickly would you expect to be seated? It does look like the busier this hotel got after we were there the heavier the complaints were. I don't know- we really liked this place. As far as fighting people for chairs- No - It was hard to find a sunny spot around the pool in the afternoon but never a problem on the beach. As far as loud,noisy obnoxious people around the south pool - well all I can say is - might have been me and my husband and a whole pile of other people we met our last day there!
And you can blame that on the tequila!!(Jenny & Chris- so sorry -it really was all the tequila. We are normally very quiet and well behaved 40 somethings! But it was fun! Glad that "what happens in Mexico stays in Mexico!) I really don't know what else to say.It is very possible that the quality of service goes down at ASP in peak season. I have stayed at 5 star resorts before and I would place this place high on my list of favourites. If this resort had a nice long stretch of beach I would probably go back year after year. To anyone considering a holiday at ASP- all I can say is our personal experiences were great! P.S. I know it says tips are included- but please- these people deserve the extra!
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
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- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico