stayed at the Spa Palace for 7 nights. This resort is just like every other all-inclusive - it is not high end as travel agents and their website would lead you to believe. We got there - they had overbooked the hotel - offered us $500 to move around to all of their different properties! Ha! We said no, of course, and it took them another 2-3 hours to find us rooms (we were there with another couple and they ended up putting us on opposite ends of the resort!). The food was average at best, room service NEVER answered the phone. So, they list room service as an amenity, but it's pretty much non-existent. Think there won't be any spring breakers here? Think again - they were running around the hallways at night! And the pool - if you like loud, obnoxious rap music played all day accompanied by an annoying activities director on a loud speaker, then this is the place for you!
Seriously, if you are a discriminating traveler and like tasteful, upscale accomodations, good service and good food, do not stay here.
Spend the money to fly to France and vacation on the Riviera - you can do it for the same amount of money.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Sabre Hospitality Solutions, Cheap Tickets, Expedia, Caribbean Online Mgt Corp., Orbitz, Booking.com, Travelocity and Hotels.com so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico