My husband and I visited the Aventura Spa Palace March 9th-March 16th. We went to celebrate our honeymoon/1 year anniversary and thought an adults-only, spa resort would be perfect. Here's an honest review from someone who has never been to Mexico but has been to several 5 star resorts in other countries.
- we had a basic, garden view room (2965); it is very average. Small, but all you need. King size bed, flat screen tv, large 2 person Jacuzzi, some drawers, a mini bar and 4 bottles of liquor with dispensers, a bathroom with 1 sink and toilet and shower
- we had no problems with the bed as others have complained about - we found it very comfortable
- a hammock on the balcony is a nice touch
- room service was great; it is included and available 24 hours a day - we ordered breakfast the night before several times and every time it was delivered almost to the minute when we requested it
- housekeeping was VERY inconsistent; we tipped on our first day and received very average service; nothing missing, but nothing special (i.e. no towel animals like all other resorts we have visited); the next day we were left with 1 towel instead of 2; the day after that we received 3 towels and 1 coffee cup; each time we called the problem was solved quickly but why was it happening?
- our Jacuzzi was not working properly and it was never really fixed properly; upon check out the issue was addressed and we were partially reimbursed for our 11% resort credit fee so we were satisfied with that
- overall we were very happy with the food at this resort
- we tried almost all of the a la carte restaurants for dinner and here is my opinion
--> La Trattoria italian restaurant; pretty average italian food
--> Momonohana oriental restaurant; amazing Pad Thai! Great service - Orlando was our favourite in the whole resort
--> La Hacienda mexican on the cove side; good Mexican
--> La Huerta mexican on spa side; not impressed
--> Mundanca steak house; fantastic ribs, good steak
- all other food (breakfast buffet, lunch buffet) was also good; the barbeque by the spa pool at lunch was a fantastic option
- the hotel grounds are well maintained and very beautiful
- the lagoon that you don't swim in smells - you only smell it when you walk by but maybe it's possible to clean this up?
- we knew there was no real beach but I gotta say, we missed it more than we anticipated. the 'sand' on the 'beach' is more like fine gravel; my husband cut up his knee when playing beach volleyball; apparently this will change with the Hard Rock renovations
- the staff at the resort is very friendly and helpful
- the nightlife at the resort is.... non-existent. my husband and I are not big party people but everything finished at 10:30! there wasn't even music on speakers in the lobby after this time. The martini bar was a bit better but there was no one there, just like the disco when we went... oh well, we just went to sleep and had early mornings instead!
- the fact that the disco is on the cove side was also very strange; why not have entertainment on the adults-only side??
- the nightly shows were okay.... just like all other resorts... the only thing missing in my opinion was audience participation; all other resorts we've been to always had silly games that they would ask volunteers to particpate in; at this resort this only happened on one night and only one game.
- AMAZING... we used a large chunk of our resort credits on the spa; my husband got three 50-minute massages, I got two 50-minute massages and an 80-minute chocolate wrap and we got the 80-minute couples massage; all AMAZING! I had a different staff member each time and they were all fabulous! I set all of these up before going, you can do it online. What they don't tell you - you can go about an hour before your appointment and enjoy the hydrotherapy (sauna, steam room, hot tubs, etc)
- we used our credits for the Tulum half-day tour as well; it was well worth it but a little bit rushed
- take extre money with you, there are great vendors at this location that you can barter with for some nice souvenirs (we were told at the resort that there is no shopping - don't believe that!)
- if you want to swim at a nice beach, take your swimsuits and towels but know that you'll have to carry all of your bags for about an hour before hitting the beach - no where to put them down (we were told we could leave them on the bus and return before the beach - not true; resort staff need better knowledge of tours)
- you will only have about an our for either shopping or the beach, unless you decide to take a cab back on your own
- we also went to the Punta Venado Beach Club using our credits. This was about a 15 minute drive away from the resort and we spent 6 hours at the beach club. The beach is pretty nice and quiet, only we were there (about 30-50 people from the resort). Don't let the resort workers tell you that you'll get free drinks or appetizers - if you want to drink or eat ANYTHING, you need to buy it. We expected two free drinks and were told that this stopped several weeks ago; again, staff needs better knowledge of tours. We did feel that 6 hours was a little long at the beach; take plenty with you for entertainment.
- other tours we went on included The Jungle Place (spider monkey sanctuary) and LabnaHa EcoPark to check out cenotes; we organized this on our own before going and very much enjoyed them; we rented a car through the resort and spent $65 USD for a one day rental; driving in Mexico was very simple, and we felt very safe
- The conversion to a Hard Rock was not at all evident to us - construction is currently on the cove side only. The live band played rock music and we loved it.. don't know if that's part of the conversion or not because it was our first time here :) The only problem was that there was nothing clearly Mexican about this resort - we would have liked to feel like we were in the country rather than just in a tropical area.
My complaint, not my husbands - after telling several people that this was our honeymoon, and after our travel agent mentioning it as well, nothing special was done for us... not sure if I should have expected something or not but I have witnessed many small things being done for others at diffferent resorts; like champagne and roses or a sign on the door... but nothing. I didn't want to go out of my way to ask for something so maybe I should have but oh well.
Overall, we enjoyed our stay but would probably not return to this resort. We loved the region and would come back to Riviera Maya but the resort did not 'wow' us for the amount of money we paid. It is a good place to go to have a very relaxing, low-key vacation. If you have already booked, you will enjoy it and don't worry about a thing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello astef, thank you very much for your honest review, we appreciate your comments and feedback. We are very pleased that you liked your room and its amenities and we shared as well your comments with our housekeeping team to correct any inconsistency and always deliver a great service. Regarding the hotel facilities we are pleased to hear that you found them very well maintained and beautiful. If you feel like having a little more fun at night, our entertainment team is a great resource to find out about the nighttime activities. Regarding the cenote, I am glad to inform you that it is been taken care, as it is part of our beautiful and intriguing landscapes throughout the resort; it is great that you relaxed at the spa and used most of your resort credits on it, and we recommend that you do the Temazcal ritual next time you visit us, you are going to love it. We look forward to welcome you again and make you feel a true Aventura Spa experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.