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“Honest review from non-member” 3 of 5 stars
Review of Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)   |  
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Special Price
35% OFF + $1,800 CREDIT
Ranked #13 of 15 Hotels in Puerto Aventuras
Toronto, Ontario
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Honest review from non-member”
3 of 5 stars Reviewed March 23, 2013

My husband and I visited the Aventura Spa Palace March 9th-March 16th. We went to celebrate our honeymoon/1 year anniversary and thought an adults-only, spa resort would be perfect. Here's an honest review from someone who has never been to Mexico but has been to several 5 star resorts in other countries.

Room
- we had a basic, garden view room (2965); it is very average. Small, but all you need. King size bed, flat screen tv, large 2 person Jacuzzi, some drawers, a mini bar and 4 bottles of liquor with dispensers, a bathroom with 1 sink and toilet and shower
- we had no problems with the bed as others have complained about - we found it very comfortable
- a hammock on the balcony is a nice touch
- room service was great; it is included and available 24 hours a day - we ordered breakfast the night before several times and every time it was delivered almost to the minute when we requested it
- housekeeping was VERY inconsistent; we tipped on our first day and received very average service; nothing missing, but nothing special (i.e. no towel animals like all other resorts we have visited); the next day we were left with 1 towel instead of 2; the day after that we received 3 towels and 1 coffee cup; each time we called the problem was solved quickly but why was it happening?
- our Jacuzzi was not working properly and it was never really fixed properly; upon check out the issue was addressed and we were partially reimbursed for our 11% resort credit fee so we were satisfied with that

Restaurants
- overall we were very happy with the food at this resort
- we tried almost all of the a la carte restaurants for dinner and here is my opinion
--> La Trattoria italian restaurant; pretty average italian food
--> Momonohana oriental restaurant; amazing Pad Thai! Great service - Orlando was our favourite in the whole resort
--> La Hacienda mexican on the cove side; good Mexican
--> La Huerta mexican on spa side; not impressed
--> Mundanca steak house; fantastic ribs, good steak
- all other food (breakfast buffet, lunch buffet) was also good; the barbeque by the spa pool at lunch was a fantastic option

Hotel
- the hotel grounds are well maintained and very beautiful
- the lagoon that you don't swim in smells - you only smell it when you walk by but maybe it's possible to clean this up?
- we knew there was no real beach but I gotta say, we missed it more than we anticipated. the 'sand' on the 'beach' is more like fine gravel; my husband cut up his knee when playing beach volleyball; apparently this will change with the Hard Rock renovations
- the staff at the resort is very friendly and helpful
- the nightlife at the resort is.... non-existent. my husband and I are not big party people but everything finished at 10:30! there wasn't even music on speakers in the lobby after this time. The martini bar was a bit better but there was no one there, just like the disco when we went... oh well, we just went to sleep and had early mornings instead!
- the fact that the disco is on the cove side was also very strange; why not have entertainment on the adults-only side??
- the nightly shows were okay.... just like all other resorts... the only thing missing in my opinion was audience participation; all other resorts we've been to always had silly games that they would ask volunteers to particpate in; at this resort this only happened on one night and only one game.

Spa
- AMAZING... we used a large chunk of our resort credits on the spa; my husband got three 50-minute massages, I got two 50-minute massages and an 80-minute chocolate wrap and we got the 80-minute couples massage; all AMAZING! I had a different staff member each time and they were all fabulous! I set all of these up before going, you can do it online. What they don't tell you - you can go about an hour before your appointment and enjoy the hydrotherapy (sauna, steam room, hot tubs, etc)

Tours
- we used our credits for the Tulum half-day tour as well; it was well worth it but a little bit rushed
- take extre money with you, there are great vendors at this location that you can barter with for some nice souvenirs (we were told at the resort that there is no shopping - don't believe that!)
- if you want to swim at a nice beach, take your swimsuits and towels but know that you'll have to carry all of your bags for about an hour before hitting the beach - no where to put them down (we were told we could leave them on the bus and return before the beach - not true; resort staff need better knowledge of tours)
- you will only have about an our for either shopping or the beach, unless you decide to take a cab back on your own

- we also went to the Punta Venado Beach Club using our credits. This was about a 15 minute drive away from the resort and we spent 6 hours at the beach club. The beach is pretty nice and quiet, only we were there (about 30-50 people from the resort). Don't let the resort workers tell you that you'll get free drinks or appetizers - if you want to drink or eat ANYTHING, you need to buy it. We expected two free drinks and were told that this stopped several weeks ago; again, staff needs better knowledge of tours. We did feel that 6 hours was a little long at the beach; take plenty with you for entertainment.

- other tours we went on included The Jungle Place (spider monkey sanctuary) and LabnaHa EcoPark to check out cenotes; we organized this on our own before going and very much enjoyed them; we rented a car through the resort and spent $65 USD for a one day rental; driving in Mexico was very simple, and we felt very safe

ETC
- The conversion to a Hard Rock was not at all evident to us - construction is currently on the cove side only. The live band played rock music and we loved it.. don't know if that's part of the conversion or not because it was our first time here :) The only problem was that there was nothing clearly Mexican about this resort - we would have liked to feel like we were in the country rather than just in a tropical area.

My complaint, not my husbands - after telling several people that this was our honeymoon, and after our travel agent mentioning it as well, nothing special was done for us... not sure if I should have expected something or not but I have witnessed many small things being done for others at diffferent resorts; like champagne and roses or a sign on the door... but nothing. I didn't want to go out of my way to ask for something so maybe I should have but oh well.

Overall, we enjoyed our stay but would probably not return to this resort. We loved the region and would come back to Riviera Maya but the resort did not 'wow' us for the amount of money we paid. It is a good place to go to have a very relaxing, low-key vacation. If you have already booked, you will enjoy it and don't worry about a thing!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review, April 17, 2013
Hello astef, thank you very much for your honest review, we appreciate your comments and feedback. We are very pleased that you liked your room and its amenities and we shared as well your comments with our housekeeping team to correct any inconsistency and always deliver a great service. Regarding the hotel facilities we are pleased to hear that you found them very well maintained and beautiful. If you feel like having a little more fun at night, our entertainment team is a great resource to find out about the nighttime activities. Regarding the cenote, I am glad to inform you that it is been taken care, as it is part of our beautiful and intriguing landscapes throughout the resort; it is great that you relaxed at the spa and used most of your resort credits on it, and we recommend that you do the Temazcal ritual next time you visit us, you are going to love it. We look forward to welcome you again and make you feel a true Aventura Spa experience.
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3,752 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (532)
Date | Rating
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English first
Saskatoon, Saskatchewan, Canada
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 22, 2013

I'll just preface this by saying that I'm comparing this to the Dreams resorts we've previously been to. Might be unfair but the price points are pretty much the same.

Some good, some bad. Overall, I wouldn't recommend it. I'm currently on the last day of our stay but I'm so bored I figure I might as well do this now. Here's a breakdown of what we and the other couple we were travelling with have found:

Good
-generally the service was pretty good. Staff are responsive to most requests
-the pool areas are nice
-they seem to actually take towels off of chairs now so we never really had problems finding a chair
-the shuttles were good for moving between the spa and cove pretty easily
-the suppers were generally pretty good quality
-the bathtubs are really deep and spacious

Bad
-we asked when we booked and on arrival to be close to the lobby. Instead we're in building 9 which makes everything seem out of the way and adds extra time in getting everywhere. My wife is 5 months pregnant so we just haven't bothered to go anywhere whenever we don't need to
-the breakfasts and lunches are sub-par either through the buffets or room service
-room service orders tend to always have at least one or two items wrong
-the rooms are very small
-the beds are the hardest we've ever slept on and really uncomfortable. If you're a side sleeper expect to have to change positions several times a night due to sorness in your neck and shoulders
-there's no comfortable place to sit in the rooms as there's no couch or furniture other than table chairs
-very little selection in English tv
-there are no fans in the room to circulate and the air conditioner is really old and can't keep up

I guess if you like to spend all day by the pool you might like this place. We didn't realize how much we value the ocean until now so that's something to think about. Also, if you like spending any time in your room beware this is probably not the best place for you. The food was such a big dropoff from Dreams that I really can't overstate it. Just not a fit for us and a big dissapointment overall.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review, March 25, 2013
Greetings Dana H, thank you for your review. It is very encouraging to hear that you found the service of our staff is pretty good, and that you loved the pools areas, we are working to ensure there are always plenty of lounge chairs available for our guests. If you want your bed more comfortable and soft ask our front desk team to report it so we can make it happen, We recommend bringing these matters immediately to our attention so we can correct them; our vacation planners team would be happy to help you book activities, excursion, special dinners and much more to make your stay more enjoyable, and if you desire to relax and enjoy more your stay in your room, with a bigger sitting area, exclusive concierge service and more exclusive features, it is a great opportunity to book one of our two-bedroom presidential suites, we are sure you would be amazed by it´s beautiful view to the Caribbean sea and luxurious features. Nevertheless we are truly sorry that we did not meet your expectations and you would not recommend us, we hope you give us the opportunity to host you again and make your next visit a true Aventura Spa Palace experience.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 22, 2013 via mobile

My wife and in laws visited spa palace in mid February 2013. We are palace members and have been to hard rock Punta Cana, beach palace and moon palace. Ill make this a short review.

Our only issue with this resort was check in. Minor problem with no King bed and couldn't upgrade room with resort credits. As palace members we were told that this is no longer a palace resort it is transitioning to a hard rock and were made to feel as we were insignificant. The person we dealt with at check in was Angel. He was not very good at dealing with customers and was standoffish.

For the most part th staff was excellent! Our concierge person was Idae (sorry if I misspelled your name). She was a sweet and beautiful person! We all loved her and thought she was really great and patient with us. Food is what you would expect from all inclusive. My in laws loved the romantic dinner.

We loved the presentation for the transition to the hard rock so much that we became legendary members. The grounds are beautiful and well kept. Excited to see updates when it becomes a hard rock. Wake up really early if u want a space at the adult pool. All gone by 8am usually. Can't wait to go back.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review, April 17, 2013
Hi Tmart518, thank you for your awesome review. We appreciate your valuable feedback and we have passed your comments regarding your experience at your check-in to our Front desk Manager to ensure we deliver excellent service every time. On the other hand we are very happy to know that you loved the presentation and even became Legendary Members, we can’t wait to welcome you back and give you the royal treatment.
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Beloit, Kansas
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 21, 2013

Wonderful trip, beautiful grounds, spotless rooms and actually spotless everywhere! Service was great and anyone who complains about the food just didn't look hard enough. There was such variety and everyone would try very hard to get whatever you wanted even if it was not on the menu. The staff was outstanding. Room service was fast and had a great variety. There will always be a few people no matter where you are that are having a bad day, but as a whole, the staff could not have been friendlier. Spa services were out of this world. We walk for exercise so the mile from our room on the Spa side (we were in the last building) to the lobby of the Cove side was not big deal, but I am sure for some people this would be a problem. Loved the Tequila tasting, it was educational as well as fun, and the water aerobics everyday. Used our resort credits go to Tulum, spa treatments we would not have done otherwise, Tequila and wine tastings, and the Lobster dinner on the beach. Enjoyed snorkeling and splashing in the cove water which was full of fish and crabs. I was happy with the cove but my husband would have liked to have a beach.
Only 2 negative things: we reserved Consierge Level so that we could have an ocean view...even partial and we did not get one, despite the promo saying we would, and our request to be moved(which we have NEVER done before in all our travels). This was a special life event trip for us and the ocean view was a important thing so we were very sad but our room was lovely. The other thing is the "towel on the chair" issue. There were plenty of chairs...just not enough umbrellas. It was very annoying to see chairs saved with towels from very early morning with no one sitting there until mid afternoon.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review, April 17, 2013
Hi mjc0399, thank you for your great review. We are glad you had the opportunity to find out the variety of evening dining options and buffets we are sure the waiting staff will do their best to please every guest to make their visit unforgettable and don’t worry about the unattended pool chairs, we are reinforcing our policy for the courtesy of all our guests so everybody can get a spot to soak up the sun by the pools. We hope we can welcome you again soon and we will give you the real Aventura Spa experience you deserve.
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Dartmouth, Canada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 21, 2013

Sunwing flights were awful. Delay after delay both coming and going. No water on flight. Consequently, they would not serve drinks as what goes in must come out and they could not flush the toilets. Had to wait hours to get into room at resort. Could not even stretch out on lounge chairs as there were none available-as a mattter of fact, I never once was able to sit outside during the whole stay! Even in the lobby we had to sit on cement flower pots. The only times I could sit outside for the whole week was on my balcony, which had no sun. Once we were able to FINALLY get into our room, could not wait to have at least 2 hrs sleep as had not slept all night on flight only to find that the bed was dirty. Had to wait forever for housekeeping to come put clean sheets on the bed - this wasn't starting out very good and it never improved.
Every single day they would run out of beer, so I'd ask for a rum, they ran out of that too, so I asked for vodka, they had the OJ but no vodka, every single day I would tip the waitress like crazy for her to find me a beer. She'd definitely keep the tip but would produce NO beer. It wasn't like I was asking for some far out rare drink - I was asking for BEER! They would not replenish the water bottles in our room so every day I had to go to the bar to get bottled water so we could brush our teeth. I kept leaving tips and notes in the room asking for water and pop to no avail. It was so frustrating! The food was good, but that was it. They had 1 night's entertainment in the sitting area by the bar, but the music was so extremely loud that we all had to leave (we were 5 couples). In all I spent $180. in one week on tips trying to get people to do what they were supposed to do - to no avail. Only once did I tip someone who appreciated it and that was the guy who first brought our luggage to our room. He was a sweetheart, he even smiled and said "thank you, now my family can eat chicken gracias gracias".
On day 3 - it went to frustrating to downright frightening. The man who moved in the room beside ours beat his female partner. We could hear every single punch and kick, with the female screaming and screeching for him to stop - it was the most horrific thing I had ever heard. Then after several punches and kicks the woman went silent - I was scared to death that she was dead. Then the man proceeded to trash the room, he was even throwing broken pieces of stuff off the 3rd floor balcony and out the front door into the open walkway, all the while cursing and swearing, it was extremely disconcerting. I know that wasn't the resort's fault, but the way the front desk handled me after when I asked if that man was still going to be next door to me, and if he was, I wanted to be moved - they treated me like, first I should not be asking, and secondly they pretty well brushed me off like yesterday's breakfast. I knew the Mexican police had come to get him with their machine guns in hand, I just didn't know if they had/or would bring him back. You'd think after all that commotion, the resort would be very obliging to all their affected guests to make sure they were comfortable - but they didn't care one bit!
For anyone interested in going to this resort because of the $1500. resort credit for spa and golf services, don't bother - it's not exactly what they advertise. We tried to cancel a round of golf and they would not let us, then they charged us taxes for the golfing that we did not do. It's very obviously a "come-along" to get people to go to their resort, because once there you see signs for an example, at the jewelry store where you can only cash in $100. of that credit toward jewelry and the jewelry is extremely overpriced!!
I've never been so nickeled and dimed in my life as to when we were checking out. It was unbelievable. They even charged me an exchange fee for paying one portion with pesos. I couldn't believe it - it's their own currency! I will NEVER ever return to this resort again. Even if I won a free week at this resort I would not go. This was my hard-earned vacation for the year - what a disappointment along with extreme frustrationand extreme fear. Never again!!!

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review, April 12, 2013
Hello MissMaggieE, thank you for sharing your experience, we are sorry that after a long flight you may have to wait for your room, however I’m glad that our housekeeping team was there to make it more comfortable for you, and regarding the lounge chairs, we´re always striving to make our resort more comfortable and we are sure you will see plenty of them in your next visit to Aventura Palace.
Exciting new changes welcome you each time you visit our resort.
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Green Bay, WI
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 20, 2013

From Cancun Airport The Spa Palace is about 1 hr south on Hwy 307. We used Cancunshuttle.com to get us from the airport to the resort and back. Excellent always on time. Check in went really well.. less than 10-15 min. Porter took all bags to room and showed us around a bit. (Please remember to always tip well anyone who works at the resort) I was in room 1532 nice room / 1st floor. In room whirlpool was nasty and dirty. Pools were nice and big...but very cold. There is no beach. Only a lagoon which you can snorkel and Kayak around. The beach sand at the lagoon was very coarse. Bars are all over the place, so getting a drink is never a problem. I thought drinks were good, others in our group thought the resort was watering down the liquor. Not sure about that. Lots of dining options. Buffet style. Fine dining. Bar type food. Room service dining 24 hr. Entertainment in main lobby square every night. Live bands nightly and Karaoke on Saturday. Enjoy a massage everyday it was wonderful. Go to appointment early and enjoy hydro-therapy before massage. Have Fun.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review, April 12, 2013
Thank you for your comments I_like_to_swim, we hope that many of our readers looking to book in our resort find them helpful as well. Sounds like you really had a great time and with your comments and tips we look forward to make our readers and future visitors as pleased as you. Let us know when you will be back again to make your next vacations wonderful.
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Abbotsford, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 20, 2013

This is a large resort with an adult only half, and a family half. We were in the adult spa and found that we needed to go to the family side almost daily to take advantage of some things (like they have a good coffee bar there, but don't have one on the adult side???) over there, but we never saw kids on our side. They give you $1500 spa credit which is really nice, but don't think of it as an actual 1500 dollars, its more like 1500 credits, because there is a limited number of things you can do with the credits and for the most part they are over priced. Having said that, we really enjoyed a day at the beach club, which was a very quiet beach with a bar and restaurant, massage, and hammocks. We used most of our credits at the spa, and had great service. They do ding you for 11% "service fee" so you do spend an extra $150 when you use your credits.

The food was good, but not excellent. The service was really good, and the buffet far exceeded our expectation from the service side.

We ordered room service several times and it was fast and good. The bar fridge in the room was re-filled daily and we had turn down service every night which was great. We were on the second floor and found that carts and luggage coming down the hallway made a racket in our room, and the cart traffic down the hallway started at about 6 AM. We slept soundly but our sleep was disturbed by the hall traffic.

There is no beach at this resort. I knew that going there, but our one day excursion to a beach reminded me of how much I love hanging out on a beach, so it is a detraction for the resort.

The evening shows are a bit of a joke. Corny but mildly entertaining.

Overall, it was a great relaxing vacation with super service, and good food.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review, April 12, 2013
Thank you for your nice review G B. It is great to hear that Overall it “was a great relaxing vacation with super service, and good food” our management will love to hear your comments about the service at the buffet and room service. We are happy to know that you took advantage of your resort credits and overall had a great stay at our beautiful resort. Please let us know what we can do to help you make your next visit a wonderful experience.
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Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Official Description (provided by the hotel):
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico

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