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Bel hôtel...Excellent service! - Aventura Spa Palace

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Aventura Spa Palace: Traveler Reviews

4.0 of 5
Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
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Aventura Spa Palace
3,451 traveler photos
Ranked #7 of 16 hotels in Puerto Aventuras
4.5 of 5 stars 3491 Reviews
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3,491 reviews from our community

Traveler rating
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Families
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Couples
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Solo
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Business
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 8, 2013
Google Translation

See all photos
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Barko45 about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penelope S, Customer Service Manager at Aventura Spa Palace, responded to this review
Google Translation
May 16, 2013
Salut Barko45,

Merci beaucoup pour tes aimables mots et pour nous avoir donné l’opportunité de t’accueillir. C’est merveilleux savoir que votre enregistrement a été si rapide, et que vous avez trouvé notre service excellent. On espère que vous ayez été encouragé avec l’information que vous avez reçu pendant la présentation du club; c’est vrai, quelques étonnants changements sont á venir! Nous sommes vraiment heureux de savoir que vous avez profité de la variété de nourriture et des boissons mais surtout la bonne attitude de nos collègues. Nous regrettons que vous n’aient pas aimé notre belle petite baie, ça fait la peine plonger avec masque et tuba et voir plusieurs de poissons.
Nous espérons avoir la bonne chance de vous accueillir une autre fois très vite. Vous serez enchantés avec les changements.

Attendez-vous à l’inattendu !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St-Amable
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 3, 2013
Google Translation

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Franceby about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penelope S, Customer Service Manager at Aventura Spa Palace, responded to this review
Google Translation
March 5, 2013
Bonjour Franceby, merci beaucoup d’avoir partagé votre expérience avec nos lecteurs.

Nous sommes heureux d´entendre que notre service a été satisfaisant, c’est un plaisir pour nous.

Nous espérons vous revoir l´an prochain! Merci beaucoup.
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saint-jean-sur-richelieu
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 18, 2013
Google Translation

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
Ask batwomen about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penelope S, Customer Service Manager at Aventura Spa Palace, responded to this review
Google Translation
February 21, 2013
Bonjour Batwomen, merci beaucoup d’avoir partagé votre expérience avec nos lecteurs.

Nous sommes heureux d´entendre que notre service a été satisfaisant, c’est un plaisir pour nous.

Nous espérons vous revoir l´an prochain!

Merci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico Beach, Florida
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed February 14, 2013
Google Translation

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask osma15 about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penelope S, Customer Service Manager at Aventura Spa Palace, responded to this review
Google Translation
February 19, 2013
Hola osma15, le agradecemos sus comentarios y estamos muy contentos de saber que disfrutó de su estancia en nuestro hotel. Siempre nos hemos caracterizado por brindar un servicio con calidad y calidez y en esta ocasión nos encontramos satisfechos de enterarnos que cumplimos con sus expectativas.

Tenemos variedad de comida tanto en restaurantes bufet como en restaurantes a la carta, para que pruebe nuestras experiencias mágicas con los sabores que nuestro chef. Siempre pensamos en su comodidad, por eso le proveemos habitaciones que sean agradables y con las amenidades pertinentes.

El spa es uno de los sitios con mayor afluencia de huéspedes, pues los servicios que brindamos son increíbles, ¡qué bueno que los disfrutó!,

Le agradecemos sus observaciones referentes al restaurante mexicano, se las compartiremos al comité del chef ejecutivo para que se tomen las medidas necesarias y evitar que se suscite alguna experiencia similar en el futuro.

De nuevo le agradecemos sus comentarios y estaremos esperándolo en sus siguientes vacaciones para abrigarlo con nuestro servicio.
¡Muchas Gracias!
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Mexico City, Mexico
2 reviews
4 of 5 stars Reviewed February 11, 2013
Google Translation

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask eloyfmm about Aventura Spa Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Aventura Spa Palace, responded to this review
Google Translation
February 13, 2013
Hola Eloyfmm, muchas gracias por sus comentarios. Nos da mucho gusto saber que tuvo una estancia placentera en nuestro hotel, siempre nos enfocamos en brindar una atención de alta calidad para todo tipo de huéspedes. El Spa es uno de nuestro atractivos principales, por eso nos preocupamos en hacerlo sentir cómodo y satisfecho con el servicio que le proporcionamos.

Una vez más gracias por sus comentarios y es bueno saber que disfrutó de nuestro servicio y lo estaremos esperando en sus próximas vacaciones.

Atentamente
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Additional Information about Aventura Spa Palace

Also Known As:
Aventura Hotel Palace
Aventura Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Aventura Spa
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya/Puerto Aventuras, Mexico
Address: Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Puerto Aventuras
#4 Luxury Hotels in Puerto Aventuras
#6 Top resorts Hotels in Puerto Aventuras
#10 Family Hotels in Puerto Aventuras
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 
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Aventura Spa Palace
Km 72, Carretera Cancun-Chetumal Riviera Maya
Puerto Aventuras 77710
Mexico
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