I enjoyed being with my friends at this resort but the battle to get a chair outside was ridiculous. We were fortunate that two of our party of eight were early risers and had to grab chairs prior to 6am and still didn't get first choice on a place to enjoy the day. We only put our belongings on a couple of chairs and rotated them on who wanted to sit there. The mexican restaurant was lovely, definitely try the flaming coffee; the asian restaurant had crazy slow service. It took hours to get fed, but I did enjoy the food. The italian restaurant I would recommend just stay away from completely. The bartendars were good and the drinks were also good. The grounds are lovely. The housekeeping had difficulty with consistency, sometimes you got wash cloths ... and sometimes you didn't. A few of my group ended up with some nasty respiratory virus which was disappointing. The housekeeping cleaning for our room was not sufficient.

Just returned from 8 wonderful days at Spa Palace. From the moment we arrived, we were greeted with wonderful hospitality and smiling faces. Everyone was so nice and so eager to do whatever was requested. Check in was smooth and fast. The room was great, it is so nice to have a mini fridge in the room loaded every single day with bottled water, juices, sodas and assorted drinks. All the restaurants were great and had a wonderful variety of food to choose from, some days I would be more brave than others to try something totally different, after all, you are in another country. My husband just loves fries and never saw them for lunch, so one day he asked, if he could have fries, he was told ,"of course sir, I will bring them to you," about 5 minutes later, his fries arrived with a plate of ketchup. You would always get that response, they really did try to do everything you asked. Several nights we asked for the Mayan Coffee which is one of the best coffees I have ever had, and even though we were not in the Mexican rest. the answer was "yes" and they made if for us after dinner, it was like dessert and a very nice show goes along with it. I have never seen a staff hustle the way this staff did. One night we called and asked for extra pillows and hangers and when they arrived, we could hear someone running down the hall and it was the gentleman with our hangers and pillows, RUNNING not walking to our room. The pool is great with a lot of activities. The lagoon areas are so relaxing if you want to get away where it is a little more quiet. In the logoon area, we never had to get up for a drink, a towel or a snack. They would even bring us lunch down. The Spa was amazing, we had several treatments done all very good but the Couples Massage was WONDERFUL!! My husband and I felt like limp noodles when we left, but very happy and relaxed limp noodles. The grounds are just beautiful and so well kept. Everyone you see working always gives you a smile and a "hola". You can be as busy as you want to be with all the excursions that you can use your credits on, or you can just "chill" and enjoy paradise. The resort and the staff are wonderful, we had such a good time. Just remember, you are a visitor in their country and English is not the langauage that is spoken in Mexico. Just about everyone of the staff speak English, but slow down, don't yell at them when they don't understand what you are saying, they are trying really hard to understand you and to do what you are asking for. The only thing that disappointed me was not the resort or the staff, but to see how some of the resort guests would yell or get angry with a staff member, simply because they could not understand what they were saying. They are trying very hard, slow down for them. I even heard one man tell his friends that if they can not speak English, they shouldn't work here. Really, they live and work in Mexico and serve guests from all over the world. They can not know all the different languages. Just be nice, ask nice, and you will get some of the best service you have every seen. It really was an amazing week at an amazing resort.

There are Pros and Cons to any vacation you take. We did experience a few Cons, but all in all the Pros out weighed the Cons!!

We were one of the Sunwing flights that got delayed in Toronto the day of the big storm. We sat in the plane on the tarmac for almost 7 hours, so the start of our vacation wasn't great. Sunwing never offered any type of compensation. The Sunwing staff on board were great, tried to make everyone as comfortable as possible. The people on our flight were amazing, no one lost their cool and kids on board were so well behaved considering the wait.

The Aventura Spa is a beautiful resort. I will advise If you're beach people this isn't the resort for you. The lagoons are great, but there's no beach to walk and you can't swim in the ocean. If you're booking with Sunwing (Signature Vacation) there's no difference between Deluxe Garden View and Superior Garden view. Our room location was terrible (luck of the draw I guess). We had requested an upper floor room and were give ground level. We faced the Aventura Cove Palace (Family Side) so it was a bit noisy at times. The people at the front desk aren't helpful at all. They give the impression you're putting them out if you have an enquiries. (Many other guest also mentioned this). We tried to switch rooms but unless we were willing to pay extra to upgrade to a ground floor Ocean View room (additional $400 dollars) there was nothing they could do. We had no WiFi reception in our room, again the front desk staff was useless. They told me they would give me the number of the provider and I could speak to a technician myself other than that there was nothing they could do about it. We had a leak in our ceiling from the jacuzzi in the room above, water came pouring out through our pot light into our jacuzzi, maintenance came and resolved this issue quickly.
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The service staff was amazing. Everyone works so hard and they go out of their way for you. The food was the best I've ever had on vacation. If you get a chance use your Resort Credits and have the Romantic Dinner, it was great!!!
The entertainment was top notch. The Fire Show and the Michael Jackson show are a MUST see!!!

One last note - if the resort is at full capacity (like it was our week) getting chairs is a huge issue. We went down every morning at 7:00 and we had a hard time finding two chairs. We also had guests come and take our chairs one day while we were off having lunch.

We did have a great vacation. I don't know if we'd go back to this resort but we'd definintely go back to the Mayan Riviera!!

We were pleasantly surprised after reading some of the reviews. We have stayed at other places on the Rivera Maya and think this is the best so far. Very well maintained, several restaurants - we tried six of the seven and all were great. Very large facility with two, huge swimming pools that were crystal clear. No beach, except brought-in sand along a 1/4 mile lagoon. Liked that we didn't have to wear wrist bands and didn't have to make reservations for dinner. Staff was great - and seemed happy (laughed a lot among themselves - a good thing). We like wine with dinner and found the included wine to be fine. The facility was seperated into a family area and an adult area. (The adults sometimes drank too much so the family side was sometimes quieter). Great massages. There are deals on the web for good prices.