Just got back from Aventura Spa Palace and had a great time. If you don't care about walking the beach or swimming in the ocean you will love this place. The rooms are a little smaller than other palace resorts and you can tell they are transitioning to a Hard Rock, but our overall experience was great.

The food was good at almost every turn. We went to La Hacienda on our last night and wished we had gone at the beginning of our trip. We were so full from all the good food over the week that we had a hard time enjoying all they had to offer. The food and service there was tremendous. It was also very good at the La Tattoria. We ate outside there and had a great meal and service. Our service at MoMoNoHana's was not so good. The food was, but we were there over 3 hours. We had trouble with service a number of times at bars, breakfast, and sometimes in the evening at meals. It wasn't that the staff wasn't working hard. They were almost running, we just felt they were under staffed. Everyone was pleasant and friendly.

I would highly recommend going to Xplor as a side trip if you are in fairly good shape. It took a lot of walking, but was worth the money and the effort. What a beautiful place and very exciting.

We were also disappointed that we couldn't visit Playacar Palace. We had been looking forward to spending a day there playing in the ocean and enjoying the beach. We were disappointed with the way that this was handled, being Palace Premier members. We should have had access and were are not very happy about this. That was the only low spot of the trip.

There also seemed to be air conditioning problems. The rooms were a little warm, my swim suit cover up didn't dry hanging on the clothesline in 36 hours. The restaurants were warm as well, especially the last few days. It didn't stop us from eating too much however, just got a little uncomfortable.

For the price this hotel charges, the service was really deficient. The technology for the room keys is very bad, almost every day I had to go to the front desk to reprogram it (and it’s not a small hotel, so it was a long daily walk). The food in the restaurants is not amazing and the variety in the buffet quiet deficient. But the worst is the service in the dinner. I once had to wait 1 hour from my arrival to my main dish, believe me, no pleasant. The good side is that it does have beautiful facilities. Still I highly advise NOT to go to this hotel.

My significant other and i just came back (stayed Jan. 28 - Feb. 4/13) and really had a wonderful time. The spa was great! Between us we had 2 massages each and i had a water lily body wrap and facial.v The facial was the "best" i have ever experienced. The food was great, i think my favorite was simply the buffet and the italian restaurant. I loved the music at the italian rest. The grounds were beautiful and the rooms clean and well maintained. Awesome service, very friendly staff! I attended a couple of the 8 am yoga classes and was very appreciative of the view and sound of slapping waves against the rocks! U can be as busy as you want or as laid back as you want, the choice is yours. The $1500 resort credit cinched the deal for us paid $133 (11% tax fee) for 5 spa services and a mexican wine tasting evening. Can't beat that anywhere! The only thing that could have made it perfect was if the weather was beautiful every day. Out of the 6.5 days of vacation we had 4 days of hot sunny weather. One day, rain off and on (went into Playa del Carmen and did some shopping that day) and the other day kinda overcast. Both of us had a wonderful time and would definately recommend the Aventura Spa to friends and family and hopefully will return one day.

We love the spa palace --this was our third time there. There is so much to do --the spa is incredible--went almost everyday--lots of tours if you like that--Golf off the resort- which my husband did several times--the resorts hooked him up with a tee time and other players and transportation to and from--and off he went--only 20 minutes away and he said the course was awesome.
The restrurants were all very good. Dress code for men in a few of them require long pants ( jeans are ok) leather sandals or shoes. Other than that pretty casual
or you can dress up if you like. Make sure and have a mayan coffee at the La Hacienda--excellent!!!
Weather has always been great everytime we've been to Mexico--always go in February.
One thing lacking at this resort is the beach--they are right on the water--but it is very rocky. They have made the best of it by creating a lagoon with a barrier from the ocean which you can swim, snorkel, and kayak in. If you want a real sandy beach they offer transportation to this Beach Club--which we did one day--it was great!!
Other great things---staff is awesome--I was impressed by the entertainment--sometimes the shows are a little tacky--We saw an amazing drum and fire show.
They also had a Mexican night with alot of authentic food, dancing and mexican culture. The entertainment by the pool is always good for a few laughs.