After reading some of the more recent reviews, my boyfriend and I were a little nervous about what we would encounter when we got to Aventura. However, when we arrived, we had no trouble checking in (we got there at 3pm), our room was the one that we had requested. It was clean, and comfortable with a fully stocked fridge (that was re-stocked throughout our stay). One couple we were here with had purchased an Ocean view room and did not get what they had asked for.
We ate at the Asian restaurant, the Italian, and the Steakhouse (on the Cove side) which were all good. We had a minor run-in with one of the hostesses at the Italian place, but a talk with the PR person at the resort and it was all straightened out. The only place that I did not like as much was the Mexican restaurant on the Spa side. We never had to wait more than 15 minutes to be sat at a table, minus the incident with the hostess which was taken care of. Also, if you weren't happy with dinner (or were just hungry later), you could always--at any time--order room service that would be delivered right to your door, no extra charges.
We used all of our credits at the spa on two facials and two massages, both of which were wonderful! Highly recommend!
The drinks were strong, and the waiters that came periodically through the beach area made it so that you didn't really ever have to go get a drink yourself. We tipped the waiters who helped us because they did such a good job, and then even moreso when we found out that they only make $5 a day (so make sure you tip!)
All of the staff that we met were friendly and helpful (minus the hostess at the Italian restaurant the one night). The entertainment shows were some of the best that I've seen at all-inclusive resorts (this was my 5th all-inclusive).
The beach wasn't really a beach at all, but the water was still nice, and it still worked for what we wanted to do which was lay in the sun.
We did hear some stories from others about complications with rooms and other things, but we did not experience anything like that here ourselves. Everything was smooth sailing, delicious, relaxing and wonderful. (One of the couples we spoke to who had some issues with a couple of things still said that it was a great trip.)
I'm sad that this place is changing over to a Hard Rock because it's a great place as it is.
The only thing that wasn't perfect was that it was cloudy two of the days there, but we can't blame that on the resort. All in all, it was a perfect vacation and I wish I was back there right now!
One thing to note: it might be worthwhile to pay more for a private transfer to and from the airport as it is about a 45+ minute ride without stopping at others' resorts along the way. With the extra stops, it took us about an hour and 20 minutes from the airport to get to the hotel, and longer on the way back to the airport.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello Jamiffer, We appreciate your comments; it´s important to us receive feedback to improve our service in the future. You sound very glad with our staff and service.
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Our restaurants provide different flavors to satisfy your enjoyment; we have a variety of restaurants like the Asian, Steakhouse, Italian and more, you ate and you got pleasure from our food. Resort credits are an extra bonus for our guests, you took advantage and went to excursions and those are incredible. We always want to make our customers happy.
Thanks for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.