I went twice in 2012 - in October with my girlfriend, and then my family of 6 in December. The resort is very beautfiul and the people are nice BUT two reoccuring problems on both visits:
1) Check-in both times was an ordeal that last 6 hours or more to finally get the requested room- they get the room wrong, type of bed wrong. and then they keep asking you to come back to the front desk "in one hour" up to 4 or 5 times. What a waste of a first day.
2) Eating at the many fine restaurants is a problem between 5 and 9 if you are not a time share member or a honeymooner. They don't take reservations, and they will turn you away - even though there are many empty tables, If you show up at 7 - they say come back in two hours, and then you miss the show. I don't appreciate being treated like a second class guest because i am a time share member and I have paid full price for my vacation.
It's too bad because the place is beautiful - but I won't be going back because of the big service issues.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, BookIt.com, Despegar.com, Priceline, Agoda and Hotels.com so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico