We were here with our grown children over the Christmas holidays. The check-in was slow and tedious and one room did not have 2 double beds as requested by us well in advance, so this took awhile to sort out, going back and forth with the front desk. When you leave your hometown early in the morning (wee hours) and arrive in the airport in Cancun at 10:40 am it is disappointing to spend 2 hours in the airport before the shuttle is finally loaded with passengers and then stop at other resorts to drop people off, have a mix-up at check-in and not get the rooms sorted out until 5pm. This burns an entire afternoon that we could have been in the sun by the pool. This was very frustrating. We've travelled to Los Cabos previously, staying at the Riu and arrived at the airport at 10:30 am and by 12:30 we were checked in and at the pool enjoying our lunch!
We found the workers to be very friendly and gave all around good service but many were new and that showed somewhat. The restaurants were very nice and we got in everywhere with no wait except for one evening. Our favourite restaurant was Mo Mo No Hana, (my husband loves Sushi) and the waiters, food and ambiance in this restaurant are all wonderful! If you don't love sushi, not to worry, as this restaurant has other excellent options like the chicken almond, or beef tepanaki. Don't miss the tempura battered ice cream and mayan coffee made at your table! We went 2 mornings to Mo Mo No Hana for breakfast as well. Delicious omelets made to order! La Huerta was a nice restaurant as well and we enjoyed both the service and the food one evening here. The Trattoria was okay, nice atmosphere but the food we ordered was not that good. The pizza is a pre-made crust (like you'd pick up at the grocery store) and it was COLD when it arrived at our table. The service was nice and the meal started out with bread with the oil and vinegar and lovely red wine, but the main course was totally a flop.
The Spa and all the treatments I had there were excellent. I have been to Spas in Canada and the US and I have to say, that the Spa at Aventura was top notch. A big thank you to Dianely Polonco Gamboa who booked all my Spa appointments ahead of time, thus saving me calls or trips to the spa reception while on holidays. (You can call or e-mail to pre-book your appointments and get a confirmation before you travel. I really advise on doing this.) Some people I talked to said they just couldn't get in at the Spa. I had a hot stone massage by Erikka and a facial from Felippe and both were most excellent!! I highly recommend taking the time to indulge in these. You will not be disappointed, especially since you can use your resort credit and only pay the tax. Additionally, you can use the Spa hydrotherapy if you come 1 hour ahead of your appointment for no extra charge. I didn't try this out because I love to be by the pool outside, but just to let you know it's an option. Ask for the robe and slippers when you check in at the Spa. The first time I came 20 mins. early and was just taken to a room, but the second time I asked and was given a locker with all these items to enjoy. Once changed, you can sit in the inner room and enjoy water, tea, juice or fruit.
Lastly, I learned that a sand beach IS a big deal for me, but I knew that Aventura only had the lagoon and pools before we went. It was fine, and we made our own fun and enjoyed the activities doing pool aerobics, beach volleyball and our sons took out kayaks in the lagoon. I would make sure to have the sand beach on our next trip!
We took a taxi to Akumel Beach and had the driver drop us at Yal-Ku to snorkel for the morning. You can rent all the equipment there for a reasonable price ($5 for snorkel and another $5 for flippers) Our family had great fun doing this together. All in all, we had a fun trip and it's often what you make of it, and having patience and a sense of humour is a must. (Don't leave home without your smile!) Also, you don't have to tip, but we tipped every day giving our servers a few US dollars when they brought a tray of drinks for our family, and at the end of the week leaving a much better tip for our "favourite" waiters and our maid. This was very much appreciated by the staff. They work long hours, especially over Christmas and work very hard as well.
Another disappointment was that they trek you back to the airport in Cancun hours and hours before your flight which is not necessary. Our bus picked us up at 7:30 am and our flight was not until 1:40 pm. While it was delayed an hour, we really didn't need to spend hours in the airport, since it takes under 1 hour to get there.
Our family enjoyed the trip but with the hassles with the front desk, room mix-ups, and slow transportation, I feel that we could have done better with another choice in resorts.
None of our rooms were ocean view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.