Let me say right away that I do not easily give a bad review. It takes a considerable amount of problems on a consistent basis to elicit such. Take a look at my other reviews as examples.
I’m going to try and keep this short, sweet and in point form:
- The service staff is exceptionally caring, polite and goes above and beyond what their normal duties dictate.
- The resort is immaculate and beautiful… not to mention enormous.
- The food and beverages are above average.
- Used resort credits for a couple of the excursions (Tulum, Chichen Itza)
- Used resort credits to upgrade my wine selection.
- Safe was not working (dead battery) and after 2 calls to the front desk followed by 2 visits it was fixed 14 hours later.
- I called the previous week to my arrival and reserved 3 spa treatments (massages) and when I went for my first appointment, I was told none of the bookings were recorded and that they could not fit me in until my last day there.
- Arrived at the resort and was given the third degree as to why I was not there the day before as their records indicated. Showed them MY itinerary with the correct dates and then ask them why someone was waiting for me at the airport with a shuttle? No answer, acknowledgement or apology for their behavior.
- I had called the week before to request a 3rd floor room. Because of their date mix-up, they gave it away the previous day and did not try to find me another one. Simply said the resort was full. Later found out that the resort may have been at 30% capacity… and I’m being overly generous.
- No one from the resort took the time to show me around, explain when and how the restaurants operate and how the $1500 resort credit system works. I had to figure out all these specifics by myself by asking people not working at the front desk/administration.
Now this last upcoming point is a personal preference and not an issue with the staff or resort. I did considerable research into choosing a resort with all the amenities for me and knew that there wasn’t a beach only a cove/lagoon and I didn’t think it would matter. But after 3 days, I found myself longing for a beach and the calming, soothing waters of the ocean.
In summary, is the Aventura Spa Palace a nice resort? Absolutely.
Is it worth the $$? In my opinion, no.
Would I stay there again? No.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
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- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico