DO NOT PURCHASE A MEMBERSHIP AT THESE RESORTS. . Once they have your money they treat you like crap.
Made my reservation 7 months in advance, arrived with confirmation number and was told they had no reservation for me and no room. Hotel was filled to 100% capacity with people who responded to their promotions, but as a member I was told to wait a few hours while they found me a room. Then they tried to put me at the neighboring cove. Only after losing my temper at the front desk did they find me a room, after I made it clear I wasn't leaving and wasn't shutting up.
Later while talking to a concierge I looked at his computer screen had there was my reservation with the date I had made it 7 months before.
This is no way to start what is supposed to be a relaxing vacation. They are complete incompetents. Your only leverage as a customer is to take your business elsewhere, but once you are a member you lose that leverage and this company does not care about your satisfaction. So I am telling the rest of the world to TAKE YOUR BUSINESS ELSEWHERE.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Amex, Sabre Hospitality Solutions, Cheap Tickets, Hotels.com, Expedia, Caribbean Online Mgt Corp., Orbitz and Travelocity so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico