My husband and I just returned from a week at Adventura Spa Palace. We stayed on the spa side. It only rained 1 day (in case you're wondering about November weather), and overall, the resort is beautiful, service is just OK and the selection of food is good but average in taste. Here's the breakdown...
- It took nearly three hours to check in, so you can probably expect the same - but no worries, a "personal consierege" will aim to distract you from this fact with a timeshare pitch and excursion bookings. This isn't altogether a "bad thing" though since you'll need to book the important stuff (like spa treatments) right away. In our case, the spa was so booked that we did not get to do a spa day! I had read other reviews where people expressed how overbooked the spa is - and it's TRUE. Very frustrating, considering it's supposed to be a "spa palace" (Right?). By the way, when we did finally get our room, we discovered it had double beds when we requested a king. We were told it was because we booked through RCI. (As RCI members, we felt like 2nd class citizens, so beware RCI peeps.)
- The next day we were moved to a room with a King size bed, and soon realized that the ceiling was leaking water. We reported it, but it was never resolved while we were there, so I feel sorry for whoever gets that room going forward. (Cross your fingers it's not you, should you book here)
- The service was hit or miss. Some of the staff were friendly - others didn't even acknowledge you when you walked by. Overall. it was sort of like going through a fast food drive-thru. Yes, everyone eventually does "get a turn" and "you get what you pay for", but when you finally reach the window, you're disapointed to find that there's just NO CARE put into the service. Shoutout to Rosa though (one of the servers who was fun and kept us happy and drinking on one of the rainy days there - and Josue, who was very charming and remembered our names.
- The resort is not within walking distance of anything, so you'll have to cab it to Playa del Carmen - which is a MUST to go and experience. Eat at "The Glass Bar" - food is amazing and the staff delivered world-class service! (Service we were hoping to get at the resort)
- The resort is transitioning into a Hard Rock - which for now, means hearing heavy metal music in random places throughout the resort... like, even at the lobby. Some of it was fine but just feels out of place because the resort is so beautiful and has an authentic Mexican feel. Just felt out of place.
- No ocean view. With the way the rooms/buildings are ANGLED it's nearly impossible to get a dead-on ocean view. If you have any hopes of getting an ocean view (or want to avoid any of the above problems), save yourself the stress and book elsewhere.
- We witnessed a bartender cut his finger on a broken champagne flute behind the bar. He was bleeding pretty heavily! We watched in disbelief as he doused it with tequila, smiled at us, and continued pouring drinks for the other patrons. We exited the bar, stage left.
- Room service delivered a hamburger that was 70% RAW. Order the shrimp cocktail - don't order the hamburgers.
- The Italian restaurant at the resort was great from start to finish! Service there was WONDERFUL. Again, we wished we had recieved similar service everywhere else on the resort.
- Weather was surprisingly good. A little overcast on some days - but it only rained once.
- The disco is fun. We wandered in and ended up staying, met some great people and killed it on the dance floor! :)
- The cove is nice and full of fish, although there's no "beach", you can still snorkel (my husband did and loved it).
- Definitely book a day at Xcaret and float down their underground river. The scenery is beautiful and it'll be a nice break from the resort.
- Finally, it IS a beautiful resort with lots to discover. The jacuzzis in the room are a nice touch, the bed is comfy and in the end, a vacation is what you make it. Despite some of the (horrible and frustrating) things about this resort, you pull through and have fun through the memories and new friends that you make along the way! We have no "regrets" booking here - but will never book here again. Like...ever.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, BookIt.com, Travelocity, Hotels.com, Orbitz, Priceline and Despegar.com so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico