We had been to this resort 2 years ago..loved it, but things have changed since then...This is an all inclusive resort. (We are Palace Members) Absolutely gorgeous property and rooms. However, the owners of the Palace Resort chain have divided the hotels. Some will stay Palace, others will become Hard Rocks.This one is slated to become a Hard Rock Hotel within the year and they have already started to make some minor changes. The most obvious and annoying one? Day one. Go to breakfast at an outside table. Lovely panoramic view of the ocean and lagoons. The seagulls are soaring, the ocean waves are making that soothing noise as they break on the water...and what do we hear?? "CAT SCRATCH FEVER" is being BLARED over the speakers at the restaurant. Talk about a mood killer.. This is at 7 am in the morning! I am fairly young and like music, but come on...not appropriate music for the setting. If you want to always have background music, play some of the more mellow coffee house/ballad type songs by the famous artists..ok..the day wears on. Live band is playing cheesy covers of American 70-80s bands by the pool. Drunk swimmers are hooting and hollering to the music. We move as far away from the pool area as we can get to escape the noise. Can still hear the music blaring. Again, buzz kill! I understand you will always have two kinds of vacationers, some want to party, but some just want to get away and relax and unwind. You would think at a SPA property, the emphasis would be on relaxation? Not here. Still not letting things get to me, I'm on vacation in Paradise, have $1500 in resort credits to use....Now the fun really starts. This resort is in love with paperwork. To the extreme! In order to book spa, golf, outings, anything (except the Kodak picture package) you have to go to the Vacation Planners office. Its a little coroporate office off the lobby. You walk in, tell the desk what you want and then get to sit and wait for another person to help you make the appointments. I can deal with that. Not a bad wait, but then... the person trying to book our spa and golf appointments is clearly having a hard time with the computer. It took over an HOUR AND A HALF to book two spa appts and one round of golf. I lost over 900 spa dollars because their computer system was so messed up the poor guy couldn't get me appointments,so I couldn't use them. Same thing when I tried to book services at Beauty Salon. Ridiculous! The kid told me they have a new computer system due to the split of the chain. It is obviously causing all kinds of problems...mostly at the expense of the guests! Another example. When we arrive, we get to our room, the bellboy opens the door and ..its already occupied! Good thing the couple inside was dressed and not in bed!! So we stand in the hallway and wait...(again) for the bellboy to call the front desk and get us another room. The rooms, food, and Spa themselves were all perfect. It is the annoying things like the loud, inappropriate music, wasting hours trying to book services, and get credits resolved that ruin an otherwise perfect setting. We had transferred here from the sister resort in Playacar. and our resort credits for some reason (those darn computers again) did not. You would think this would be resolved by one person and one phone call??? NO, we must have spoken to over 8 people on at least three separate occasions (and always when we were trying to use them, and had to divert to waste time on this) and as of the day we checked out, they were still messed up. One of the things I wanted to use my credits on was "unavailable"( The spa blisse takeaway package). They had run out. Really??? My theory is that they make it so hard to use the credits you give up. The credits are $ given to them by the Mexican government to promote tourism. I'm beginning to think they (the resort) get to keep whatever isn't used. If not, then they really need to get some consultants in there to help them with their computer systems and appointment software before they lose more business. I'm a calm person and never lost it, but I witnessed two other people go nuts about similar messes and one guy actually said he was leaving because of it. Everyone we talked to had similar issues. The resort needs to understand a fundamental fact about people on vacation. We are there to relax, drink, eat and enjoy the sun, NOT WASTE VALUABLE vacation time sitting in an air conditioned office waiting, and waiting, and waiting...I was joking with one of the vacation planners, just give me $1500 in play money and let me spend it. Why do I have to keep coming back here? For example, to use my $100 credit at jewelry store. They couldn't just charge it to my room and let the computer track it. I had to go make an appt, wait, get a voucher and then return to the store with it! Nuts. I would estimate we spent well over 6 hours of our week waiting on the computers or working out issues with our resort credits. If you don't plan on using the resort credits, then you may not have these issues. Again,do not be discouraged by the above, the resort is gorgeous, the staff are wonderful. the food was excellent (except room service food was not up to par). I feel bad for the staff. They didn't say it, but you can tell they are unhappy with the changes being forced upon them as a result of the switch to Hard Rock. They want to make the customer happy, but do not have the tools to do so. I hope this works out for the owner, my theory is that by changing over to Hard Rock he will get more business, but it will not be from Palace Members. The level of service was not the same this time as it was two years ago. It might just be growing pains, maybe it will settle down..but we will probably not come back here again when we can go to the other existing/remaining Palace Properties that cater to the customer and provide an unsurpassed level of service that was sadly lacking at this resort.

Adults only all inclusive spa resort. What's not to love about this?
Not one bad thing to be said; this place was amazing! I will definitely plan to stay again.

The hotel location wonderful. The restaurants were excellent with the exception of the sushi restaurant. The beverages and entertainments were awsome.
The only bad part was the vacation sales people, like Mr Rock who will lie to trick to sign a contract. When you ask him "so what is this mean? " he just gave his explaination and made us dummies sign. The best part is they will video tape you signing the contract which gives you as a buyer an assurance that you are going to be ok because you have all the explanation on the video. We asked Mr Rock why are you video taping us to sign the contract. He explained that it is company policy to make sure the client understands the contract while signing and there will not be any misunderstanding.
Two months later we tried to book a trip and it was a hassle. The reservation agents were like " I am sorry you cannot do this and cannot do that".
Not to forget the RCI diamond hotels that Mr Rock promises you are not even 1 star hotel according to Tripadvisor or any other website.
All of them far away from the center of the town.
This hotel is amazing, just avoid the vacation sales people. Your whole one day will be wasted and possibly your life saving.

http://www.palaceresorts.com/aventuraspa/default-en.html
We went to the Aventura Spa Palace which is all inclusive. The property was beautiful with lots of things to do. This resort is connect to another resort with is family friendly. Each room had a jacuzzi, a stocked mini fridge with tons of drinks that they refilled. There was also alcohol in the room should you want a drink. Our room faced the Nature trail. I enjoyed the view and even saw a monkey swinging Each room has a patio or balcony with table, chairs, and hammock. The restaurants were wonderful. There were many choices. The staff was top rate! Included in the price was "Vacation Bucks". My husband had a massage and I had a manicure. With the vacation bucks you could take many day trips (Chichen Itza, Isla Mujeres, Coba, Wet’n Wild, Tulum, Xcaret eco-archeological parkand Swim with the Dolphins. They also had a tour that was called a lobster dinner cruise. DON"T do that! You have to sit on a Catamaran where you can't get up, so you can only talk to the person next to you. They took pictures of you when you went in, but upon leaving would only sell you a disc of the pictures. While it was beautiful when we got off the boat as there were screened in rooms on the beach, the food was horrible! Go for the romantic dinner at the resort instead. The didn't have a beach, but a protected inlet off the Caribbean Sea, wade, swim, snorkel and kayak in the tranquil waters. There are several pools including an Indoor pool (I burn really bad) was beautiful with Stained Glass ceiling. We used some of our vacation bucks on a trip to Tulum (kind of a let down if you have be to Chichen Itza), Lobster dinner cruise, and swimming with the dolphins.
The point is: Great restaurants, wonderful staff, beautiful resort, great rooms, and the vacation bucks saved us from spending any of our money on side trips. I would highly recommend this resort!!!!