This review is a few weeks behind however, our trip to ASP in August for my wife's birthday, and our anniversary, was excellent.
August is HOT hot hot, wow! One of the hottest vacation I have ever been on. I sweated bad just walking to breakfast each morning. Temp's in upper 90's, low 100's with the heat index.
EXCELLENT: Grounds are stunning, the work that has gone into this over the years. Wow, the property area is just stunningly beautiful.
Clarin Bld. with Oceanview, room 3538 was outstanding, the volleyball pool, and the bar pool, and sitting areas were a short 2 minute walk. Service at the pool was great, took a bit longer due to distance for the servers but we just ordered two drinks each, instead of one.
Palace bucks- Do not screw around with the bucks, know what you want before you arrive, and book what you want the INSTANT you arrive. Otherwise you run the risk of getting locked out on day, or times. We used $1504/$1500 We had 0 problems like usual spending the money. Wife used $1044 in the spa. She had 2 80 minute facials, 3 80 massages, and 1 25 minute mani, and one 25 minute pedicure, they were free. She also had 2 hair conditioning treatments. I had 2-25 minute massages that were free with the VIP membership we bought from a member. One $300 jewelry store certificate. She bought a chain which she wore all week long, and loves. $298 palace bucks, plus $33 real dollars in taxes. Lastly we went to Coba for $160 palace bucks on Tuesday. Coba was outstanding, loved the shade under the trees, made doing the tour tolerable from heat standpoint.
The spa area is outstanding, the look the feel, vibe all cool. I didn't get to try the gym, or the hydrotherapy workouts, she didnt either. Just the size of it, and all they offered, along with it being free..... 70 massage rooms alone. Adults only feature for Spa side was wierd not seeing the kids around, unless we went over to Cove side.
The shuttle golf-carts we used a lot to move back and forth On monday we did the Monkey tour which was fun, but the monkeys always just stayed out of our viewing. Hard to see them, still it was different, and free. Main blds at both Spa, and Cove, the sitting atrium area was different, and very cool indeed. Nice chairs for reading the newspaper, or just a book, or even just to wait on someone.
Cove palace side had a sports bar, and had a coffee/pastry shop which was cool. Both buildings were some of my favorite spots while there. Lobby bar: From monday-friday lived in there, again Jose was there and I drank Absolut double shot screwdrivers, Cadillac Margarita, and Don Julio Margaritas, bumblebee shots, more shots yea! The crowd was young couples on honeymoons which made it even better. Usually there till 1am, sometimes later..... 3am one night. I loved the location of this bar too.
Pools were excellent, large, with those bridges to hide out from the sun, the chairs always something available even at 2pm. Pool area was empty at 10am which was strange... to much drinking the night before (2 thumbs up). Plenty of space/chairs, close to the entertainment staff, or further away, and more quiet. Outstanding pool area.
NO MORE TOWEL CARDS- Yea they did away with them, palace resortswide. Just sign your name and room number, and unsign when returning them.
The Italian Resturant- La Trattoria, and sitting outside post 7:30pm to hot any earlier. I loved the fillet mignon, and the pasta. Everything really.
Also the Mexican rest. at the Cove side, name escapes me right now, loved the salsa singers, food was good too.
Resort size is big including both sides, this made us not go, and see, any shows except the drum/fire show. That show seemed to be not as good as it was at the Beach Palace, probably due to layout, seemed shorter, and not as many people involved either.
The staff overall, some were great Jose at the lobby bar, some not so much. We had to ask by phone for refrigorator refills on beverages every single day, but one. But overall it was B, maybe B+.
The inlet cove itself was cool looking but it was slimy, and super hot, it was more like a hot tub, than a lagoon. Fish were cool, the look was cool. We didn't use the sitting chairs at the lagoon, it wasn't sand but more like crushed shells, hard on the feet. Still looked nice though. Swimming pools made up for lack of real beach bigtime, we didn't even care.
Distance to the airport, took us 65 minutes to get there, and 45 minutes to get back. Now there was many complaints from people about being at the airport for 1-2 hours, and, or taking 2-4 hours once they left the airport. The company Palace uses is called TRAFFIC tours shared transport. I threw a $3$$ fit at about 15 minutes of standing around, they jumped, and our wait was about 20 minutes total. We dropped off one family at Esmerlda Blue Bay, and that was it. Coming back we had a full bus all from Cove/Spa travelers, timing it was easy, with no stopping. 40 minutes is about as good as it will get, coming, or going. I heavily advise you to use PRIVATE transport, if your booking this far south into the riveria maya area.
The the food in all other restaurants, except El Grecko was only ok. Mundaca steaks were ..... Almost all the food was just average, or worse. Pool bar food was only ok as well, hell at BP I lived on that for lunch, basically same stuff on the menu, but ASP menu was smaller. Even a hamburger was only ok. Strange
Martini Bar- I went thinking I would be living at this bar, we went saturday and sunday nights. But it was too windy, and to disco like with the lights, sunday night had a lot of the wedding crowds doing there last night out in there. It just didn't do anything for me like Skyview at Beach palace does. Starting on Monday we went to lobby bar and never went back.
El Grecko was horrible- Lunch first day while waiting on the room to open up we had lunch. Open air, hot as hell, no breeze. CLOSE the doors, or make it totally open-air. I didnt' even get a drink, girl never showed up. I had to walk over to the pool bar and get my own. Food was only ok too.
No palace resorts shirts, they use a private company in those stores. COME ON GUYS I want to buy some shirts. My Beach Palace collered white shirt is one of my favorite. I could have spend $60-$100 buying them from various hotels on this stay alone. Bring back the shirts..... please.
There was a boatload of young couples on there honeymoons, and three weddings. The wedding crowds all were on Saturday, all were gone by monday, not one after that. The young people made the place alive. No conventions.
We did use the shuttle bus one day to visit Playacar, and finally Cozumel Palace. Coz was everything I expected, Playacar was ok, nothing special about that place. Oh and the shuttle bus now goes all the way to the Beach Palace, not just to Moon Palace.
My wife thinks this one is now her new favorite palace resort, but for me Beach Palace is still it. Outside of the location, distance, food, and some service problems it was a borderline excellent destination.
Lastly Aventura Spa and Cove will become a Hard Rock Hotel property, like the Dominican Republic property did. Anywere from Sept-Nov. The change is certain, the date is not. No telling how it will turn out, but palace resorts will still run the property day-to-day operations, just like in DR.
Overall grade 90/100, and I would recommend it to anyone looking for a more secluded, adults only large resort. The excellent and good was 10x the average/poor. We shall be going back again in the future.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Sabre Hospitality Solutions, Hotels.com, Orbitz, Cheap Tickets and Caribbean Online Mgt Corp. so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico