We had a great stay at the Omni in Puerto Aventuras. The hotel is small, but excellently located with the ocean on one side and the marina/town on the other. Our room was on the top (third) floor on the marina side with a direct view of the shops and dolphin lagoon. The large balcony had a spa tub, hammock and plenty of room to sit and watch the dolphin shows. At night, some of the restaurants had live music, which we could hear but not really see from our balcony. They seemed to stop by 9 or 10PM though, so it wasn't loud music all night.
ROOM: Not huge, but large enough for two people to relax. Cool tile floors and a very large shower. It was kept spotlessly clean; they replaced the beach towels and provided a free liter of bottled water daily. We had a Sony widescreen plasma TV, but not very many channels in English. No HBO or premium channels, although they did have a DVD player and movie rentals at the front desk for a small fee. There was a mini-bar fridge, but it was not very cold and we could find no way to adjust the temperature. Stocked with typical drinks at typical hotel prices. Not enough room to store your own water bottle or other items in there, though. We had a king size bed with decent linens, but we found the mattress rather hard and uncomfortable. The shower had plenty of hot water, but the pressure was very low.
BEACH: The beach wasn't terrible, but it was a disappointment since our main vacation objective was to find a nice, large beach. It was rather small, not much sandy area and not enough seating in the shade. I imagine the beach was much more expansive before hurricane Wilma - what a shame. The water was warm and fairly calm most of the time. Walking out into the water you had to be very careful of rocks and uneven surface, plus a lot of seaweed. But if you navigated around that stuff, the water was quite nice. There weren't really that many people there, but since the seating was limited, it felt more crowded than we would like.
SERVICE: The service was overall excellent for such a small hotel. The main hostess at the front desk (whose name I don't recall) was especially friendly and helpful. Most of the staff speaks decent English, and my husband speaks a little Spanish, so we didn't really have many issues with communication. The hotel has room service from 7AM - 11PM, and they were fairly prompt with bringing our orders (usually within 15 minutes). Drink service at the pool and beach area was variable - sometimes it took the guys awhile to get back to us, but that's because they were busy with servicing a large area.
One thing that was not adequately explained to us during check-in was the "Magic Box" breakfast procedure. The check-in sheet just said we were allowed two free continental breakfasts between 7-11AM. The first day we waited awhile for it to show up, then went for a walk, thinking it would be there when we got back. Turns out you have to request your breakfast at the front desk the day before, then they will bring it at the time you request. We found the continental breakfast to be tasty, but not substantial enough (we LOVE breakfast on vacation). Better is to order off the menu at the restaurant or from room service, and they will apply the amount of the continental breakfast to your order, then just charge you for the difference. We did that almost every day and the cost was less than 50 pesos.
LOCATION: The location of the hotel right in the heart of the Puerto Aventuras marina was excellent. There is a convenience store, Internet cafe, restaurants, souvenir shops, and the Dolphin Discovery attraction just steps away from the hotel. You can also book tours and activities there. Guests at other PA hotels would have about a 10 minute walk to the restaurants.
The town is pretty laid back and mellow and shuts down early, so if you're looking for clubs and party nightlife or upscale shopping, this is not the place! But if you want a quiet vacation away from busloads of tourists and drunken college kids, you might try the Omni in PA.
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- Also Known As:
- Omni Puerto Aventuras Hotel Beach Puerto Aventuras
- Omni Hotel Puerto Aventuras
- Puerto Aventuras Omni
- Omni Puerto Aventuras Hotel Beach Resort Riviera Maya, Mexico