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“A lovely beach hotel in Mexico” 4 of 5 stars
Review of Omni Puerto Aventuras Hotel Beach Resort

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Omni Puerto Aventuras Hotel Beach Resort
4.0 of 5 Resort   |   Km 269.5 Carretera Chetumal-Puerto Juarez, Puerto Aventuras 77750, Mexico   |  
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Ranked #2 of 15 Hotels in Puerto Aventuras
Berkeley, United States
1 review
“A lovely beach hotel in Mexico”
4 of 5 stars Reviewed March 31, 2014

We attended a wedding here over a long weekend and the hotel was fantastic. Great food, friendly staff, lovely rooms and a wonderful atmosphere. The perfect mid-range mexican retreat. We especially loved how friendly the staff were - they made us feel very much at home and knew our favourite orders etc. By the end of the 4 days we felt like part of the family!

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, June 11, 2014
Dear Sarah,
We appreciate you taking the time to provide us with your feedback.
It is wonderful to hear about how much you enjoyed your time at Omni Puerto Aventuras Beach Resort.
We are looking forward to welcome you again A SU CASA OMNI.
Sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

Traveler rating
    208
    105
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
London, Canada
1 review
4 of 5 stars Reviewed March 25, 2014

We were at the Omni for a destination wedding and it was perfect! The hotel is beautiful, the pools are kept at perfect temperature and are peppered with lounge spots of various depths, and the beach has smooth white sand meeting calm, shallow turquoise water. We were there for 6 glorious days but I could have stayed for a month. The food was good (the sushi was excellent) but be prepared for a few errors and slow service. The showers in the rooms had better water pressure than my shower at home!

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, June 11, 2014
Dear Pirate Girl ,
It was a pleasure to serve you throughout your stay and we sincerely hope that you will come and stay with us again!
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 25, 2014

The hardest bed Ive ever slept on. Yet they have a pillow menu. The loudest room ive every tried to sleep in, key word, tried. This is not a comfortable relaxing place.The staff was generally nice and the food was ok but we had to move hotels so we could enjoy our stay. We definitely recommend renting a condo at the other places in the area.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Aventuras, Mexico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2014

The Omni is a wonderful place to stay in the lovely gated community of Puerto Aventuras! The pools, spa, exercise rooms, restaurants are all first rate. But what really sets it apart is the personalized service! Jorge and Angelica at the front desk were the first to make me feel very special. And I got to meet the lovely manager, Sol... who was always available to make my stay even better! From the sounds of the sea, to the beautiful music in the lobby, it was a carefree vacation. Plus I went snorkeling right off the beach yesterday.... amazing sights! A sting ray, spotted eel, two sea turtles and tons of fish! Oh... and breakfast was DE-licious!! Loved the chilaquiies! And my husband loved the buffet!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, June 11, 2014
Thank you for mentioning how friendly was our staff. .
It is always a great pleasure to welcome you and your lovely family A SU CASA OMNI.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2014

Very nice waterfront boutique hotel. Truly enjoyed it. If you do not like the big resort - this is perfect for Puerto Adventuras area. I would rate restaurant ordinary 3.5 out of 5. The only negative I have for this hotel is its very close proximity to Dolphin Discovery. I have very strong opinion of the conditions of dolphins in captivity.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, June 11, 2014
Thank you for choosing Omni Hotels and for sharing your value comments on trip advisor.
We are look forward to welcoming you back next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 21, 2014

Puerto adventuras is a resort village. Access is controlled and the residents are condos owners and hotels customers. The main characteristics would be security and quality. The omni hotel is of great quality, with beautiful rooms well equipped, lacking nothing including a hammock and a spa. We had breakfast there which was sufficient once we took the american plan. We also ate lunch one time at the beach (!) but the service was less than satisfactory. It didn't matter much since there are many restaurants around. We recommend The Pub, the service is sympatico and the food quite good. Speaking of the beach, there is very little of it at the hotel. It seems it was taken away during a storm some time ago. But it is still possible to bath in the sea, they have built a breakwater to keep what is left of the original beach. It is quiet and without waves.

Speaking of quietness, there is something people should know. The first night we were there, we were given a room on the marina side (street side) and we soon had to discover that there was a bar on the other side of the street and, of course, they would play loud rock and roll music every night until 10 o'clock. After that, the in-house music would continue just a little less loud. After reporting to the desk, we were fortunate enough to be given another room on the seaside where the music wasn't so loud. I thank the desk manager for that. Since we were there to get some rest, it saves our stay. So, if you don't appreciate having a rock band under your balcony, ask for a seaside room. All in all, we were satisfied with the hotel and the staff.

Room Tip: Rooms on the street side may be noisy. Ask for a seaside room.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2014

The Omni was a great option for our first visit to Mexico. Some of the special experiences include the "magic box" where you have the option of having breakfast delivered to your room without being woken up. Beds were very comfortable and room was nicely decorated with Mexican floor tile, a balcony with plenty of room and a big shower. Pools were great with multiple options, and beach is nice but small due to erosion. You can snorkel right from the beach, rent kayaks and even swim up to the bar (as long as you're 18 you can hot tub and cocktail at the same time). I'd recommend a 3rd floor room if you want an uninstructed view of the beach. Quite a nice place!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, June 11, 2014
Our entire Resort THANKS you and we can’t wait exceed your expectations again!
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Puerto Aventuras Hotel Beach Resort

Address: Km 269.5 Carretera Chetumal-Puerto Juarez, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Romantic Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Puerto Aventuras Hotel Beach Resort 4*
Number of rooms: 30
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Also Known As:
Omni Puerto Aventuras Hotel Beach Puerto Aventuras
Omni Hotel Puerto Aventuras
Puerto Aventuras Omni
Omni Puerto Aventuras Hotel Beach Resort Riviera Maya, Mexico

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