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“Family Thanksgiving” 5 of 5 stars
Review of Omni Puerto Aventuras Hotel Beach Resort

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Omni Puerto Aventuras Hotel Beach Resort
4.0 of 5 Resort   |   Km 269.5 Carretera Chetumal-Puerto Juarez, Puerto Aventuras 77750, Mexico   |  
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Ranked #2 of 16 Hotels in Puerto Aventuras
Certificate of Excellence 2014
Portland, Maine
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Family Thanksgiving”
5 of 5 stars Reviewed December 4, 2013

My husband, daughter, and I decided to escape Thanksgiving in the States and go to Mexico for Thanksgiving week. It was the best decision that we made. The Omni was a pleasant, relaxing, beautiful, and enjoyable place to stay. I would do it again in a heartbeat. It was quiet - not crazy and loud like other hotels. The room and facilities were extremely clean and the staff was very sweet and friendly. Eating breakfast in the Omni restaurant, overlooking the beach and water was amazing. I also had fun with the swim-up bar!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, December 12, 2013
Dear Patricia,
Thank you for mention how relaxing, pleasant and beautiful is Omni Puerto Aventuras Beach Resort. We're glad to hear that you also enjoyed the food served at our restaurant El Xenote as well the friendly staff.
On behalf of Omni team, we wishing you Happy Holidays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Campinas, SP
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 3, 2013

The hotel is great. The room is really comfortable and was always very clean. The pool area is very beautiful and there is a small private beach with the best view of the Caribbean sea. Druing my time there I have only seen families and couples, which probably means that you will be able to avoid all the buzz of the bigger resorts that receive groups of young people willing to enjoy the trip a little bit differently... if you are looking for some relaxing moment, of course.
In my opinion, the only negative aspect of it was the all inclusive package. It includes a breakfast, a lunch and a dinner per day, which was not what I expected (I was hoping I could get some water or a snack in the middle of the day without having to pay extra). The lunch and dinner were OK, but the breakfast was a little bit complicated, because we were told on the first day that we could only have the so-called "American breakfast". It turns out that we could some of the other options instead, but no one actually explained that to us. We kind of discover it.
Anyway, since the hotel is inside a complex called "Puerto Aventuras", there are some small, but really nice restaurants just on the other side of the street.
I really recommend this hotel if you are looking for a calm place. But I strongly recommend to rent a car, because it is around 20km from the center of Playa del Carmen.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, December 12, 2013
We appreciate your kind comments and feedback and we are so glad you enjoyed your vacation with us. Thank you for taking time and the gift of this opportunity.
Your comments are valuable and have been shared with our Management Team for awareness and needed focus.
We wishing you Happy Holidays
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Sherwood Park
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 1, 2013

We had a groupon coupon for this hotel and were very pleased with the accommodations. The room was big and very clean, and the Jacuzzi on the deck was really special, though getting in and out was a bit 'revealing' if you know what I mean.... Had a view of the dolphins, which also was really special.

We only had one meal on site, but when we got the bill we were shocked beyond belief, perhaps we shouldn't have been, but we were because the price of the food seemed reasonable, if not cheap given the hotel location. We paid $95 pesos for nachos, and I think $100 for a Cesar salad, here is the shocking part- we ordered two 'waters', they came in the very small bottles, no more than 350 ml and they cost a whopping $100 pesos. One third of our bill was water- crazy... wonder what the drinks would have cost?? We were going to go to the bar, but changed our minds right there and then!!!

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, December 12, 2013
Dear Omni Guest,
I would like to thank you for selecting Omni Puerto Aventuras Beach resort during your recent stay in Quintana Roo and also for taking the time to tell us about your experiences while with us.
Again thank you for your constructive feedback and we hope that you will present us the opportunity to welcome you in the near future.

Wishing you the very best.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 30, 2013

Loved the location, staff, the bar in the mega palapa/lobby (Miguel, the bartender was a classic), the super spacious room with private jacuzzi and hammock on the balcony, the view.. And the price. Great water pressure in the shower. Puerto Aventuras itself is unmatched on the Yucatan. Great experience.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, December 12, 2013
Thank you for your review on TripAdvisor regarding your stay at Omni Puerto Aventuras Beach Resort. We appreciate your positive feedback. It's a pleasure to hear you thought of us as "fantastic hotel.
We look forward to welcoming you back soon.
Wishing you the very best this Christmas.
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Sarasota, Florida
Top Contributor
119 reviews 119 reviews
79 hotel reviews
Reviews in 53 cities Reviews in 53 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed November 23, 2013

I have stayed here over 10 time in the past decade. First Puerto Aventuras is the most charming new development in the Yucatan Province. The marina is loaded with dolphins and there is an area for manatees and seals... Best part, is its free... The best dolphins shows are at night sitting once the tours are gone relaxing in one of the half dozen cafes surrounding the marina,where the dolphins swim freely at night... Steps from the hotel is the fishing tours, where the reef shelf is 5 minutes out and we have caught Mahi as soon as 10 minutes from leaving dock... The hotel itself has less than 30 rooms, all of them 5 star, very large and with gorgeous bathrooms and Jacuzzi tubs outside each room. The views over the water are "superior", but frankly we prefer the Marina side which is cheaper and more interesting people watching... The staff is fantastic as there are so few guests and the restaurant breakfast is the most interesting I have encountered in the area. My guess is combined, I have spent 6 months in the area over the past 20 years... The beach is very private, though in bad shape in recent years, but the pool area more than makes up for it. Supposedly they are doing a beach renourishment..I would ask. If you email them, they will respond albeit slowly... The best part here is the snorkling...The entry is friendly enough for beginners and the reef is literally right there... You could pay for a snorkling tour and likely end up seeing far less fish and far less coral...

Room Tip: Marina is great, water is fine...If you want a good water view, 3rd floor is a must... No Elevators.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Resort Manager at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, November 26, 2013
Thank you for choosing to stay with us at Omni Puerto Aventuras Beach Resort.
We're so glad that you enjoyed all of the resort amenities offered. It was our pleasure to serve you during your time with us. We look forward to welcoming you back!
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Edmonton
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2013

Resort is small and intimate. Staff is amazing and sincere. Kitchen puts out incredible food every time. Rooms are super clean and comfortable - serviced twice daily. I recommend you treat yourself to a massage from Ignacio in the spa. He is an absolute expert. Best massage experience I've had (I've had many). If ocean view rooms are available, take advantage of it. The view and overall ambiance were worth the $40 upgrade we paid mid-stay. The marina side was a bit noisy and the view below is not nearly as majestic. We'll always stay here whenever we are vacationing in the area. M & R

Room Tip: Ask for an Ocean View room.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Resort Manager at Omni Puerto Aventuras Hotel Beach Resort, responded to this review, November 26, 2013
Dear Mark,
Thank you for the kind words! We love hearing how much you enjoyed your suite as well as the Spa service. We are so glad that you chose Omni Puerto Aventuras, hope you will come back and stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binbrook, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2013

I am staying at a private condo in Puerto Adventuras and I previously stayed at this resort and had a fabulous time! Very clean, safe, nice ppl - had a great week. I noticed that several ppl purchased day passes or became members. I am down for 2 weeks and looking at spending some days at the Omni as my husband is cave diving - Does anyone know the price of a day pass or membership for 2 weeks?

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Puerto Aventuras Hotel Beach Resort

Address: Km 269.5 Carretera Chetumal-Puerto Juarez, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#2 Romantic Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Puerto Aventuras Hotel Beach Resort 4*
Number of rooms: 30
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Also Known As:
Omni Puerto Aventuras Hotel Beach Puerto Aventuras
Omni Hotel Puerto Aventuras
Puerto Aventuras Omni
Omni Puerto Aventuras Hotel Beach Resort Riviera Maya, Mexico

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