This was our first experience in the Riviera Maya area and I am very happy that we had the opportunity to discover the Aventura Cove. Combined with the Aventura SPA the whole complex became available for our leisure. The restaurants in both areas were excellent and the service was impecable. We were there for the week of Feb 6, 2011. We were welcomed at the front desk with a refreshment and directed to the check In. From then on the vacation experience started. The rooms are excellent, views are tremendous but most of all and I am stressing it again, the Service by all was "EXCELLENT". We were told by many staff members that they are proud to be working for the "Palace" group, and they pass this message on to the guests. A happy employee goes a long way in making ones vacation a very enjoyable one. Even though this hotel does not have direct access to the beach, in my opinion was made up with the different lagoons and pools that are within the complex. Also, being a guest of the Palace Resorts, it gave us the capabilities of visiting another one of their resorts (Playacar) with the same benefits that we had at the Aventura Cove. (Meals, drinks, facilities, etc.) Also, another plus as it was to our surprise once we checked in, the resort is offering their guests a "Resort Credit" of $1500US that could be used on amenities in the hotel, outside tours, or other amenities that are offered at other Palace resorts such as Golf. Other features that we used are WIreless Internet in our room along with free long distance back to Canada. That is also available to US and Mexico.
These comments are from the heart and they represent the feelings that my wife and I shared at the hotel. We truly had a positive experience and hopefully it will be the same for others that visit.