This is the 7th Caribbean resort my wife and I have stayed at in the last 4 years. Heaven (adult side) room 1119 was clean and nice once I fixed the tub to hold water and fixed the leaky seal on the shower :-). The food was the best of all the other resorts we have stayed at and the employees were all very helpful and friendly. The resort has about 1200 rooms and while we were there the week of July 4, the resort was probably only 25% full. The spa was wonderful - 75 rooms - this is where the resort shows it's original pre-Hard Rock roots.
The resort was very nice overall, but I say this resort is searching for it's identity because it is heavily billed as a premium Hard Rock Hotel/Resort resort worthy of a $3,500-$4,000 per week fee (no airfare included in that). The other 6 resorts we have stayed at had some things that were much nicer than this and not marketed as a premium resort ($2,000 per week, airfare included). We spent the free $1,500 in hotel credits. The 20% fee on those "free" credits cost us $300 at check out, but we had read other reviews and new that going in. Still nice, we had 3 couple massages, swam with the Dolphins, and an upgraded bottle of wine at the French restaurant. Well worth $300.
We did the romantic dinner too, but they "gave" that to us for sitting through their "come buy 50 weeks" time-share presentation. During the presentation, they advertise that you can resell your weeks on ebay.... So check it out, instead of prepaying them, go on ebay and buy the weeks from someone else for less than what you can get through the resort... right now I see $1,700/week listed :-)
Things that disappointed us:
-The shows in the theater were among the worst we have ever seen. Really really poor. Now the fire dancers and a couple of the local singers/bands they brought in we good.
-On our first two days the music by the pool was classic rock-n-roll - very nice, then the other days it was standard Mexican and rap (I get tired of Buffalo Rider).
-They have hundreds and hundreds of outside BOSE speakers along the pathways with no music playing through them...
Am I wrong to think that I should get to hear good old rock-n-roll most of the time? Is this a standard Mexican resort or a premium Hard Rock Resort? To me, the place is searching for it's identity....