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“My brother's wedding” 4 of 5 stars
Review of Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)   |  
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Hotel amenities
Special Price
40% OFF + $1800 CREDIT
Ranked #9 of 15 Hotels in Puerto Aventuras
New York, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“My brother's wedding”
4 of 5 stars Reviewed August 9, 2014

We just went down for my brother's wedding this past weekend and had an amazing time. Here is the quick lowdown for everyone heading down there...

1) Hydrate - if you are going to be boozing it up in the hot sun all day you are going to need to hydrate.
2) Service - servers, bartenders, and room attendants are extremely accommodating, especially when you tip.
3) Food - This is the only dicey part. You can pick and choose a few places to eat. Zen, Frida, and brunch at Caio was muy bueno. No need to visit Toro as the food is small portions and steaks not what you expect ( I'm from NYC). There is a lot of salt on everything as well so an iodine overdose may be in your cards.

Overall experience was solid. Family aka Hacienda side seems more bumping inside and outside at times due to all the kids. If you want pool aerobics, water polo, foam parties, volleyball, and Juan's Miami Vice's then head over to Heaven.

PS. If there are any artists performing then make sure they don't hog up all the bacon.

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 3 weeks ago
Hola Rob M,
We appreciate your comments. We are very glad to see that you had such a good time at our resort. We hope to have you back soon for another gig!
Sincerely,
René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,517 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (382)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 9, 2014

Amazing customer service. If they don't have it they will get it for you.

The views are pretty awesome as well. A MUST is a visit to Heaven (the adults only side) and visit the night club Heaven. Enough said!

24/7 room service was excellent as well with quick service for those late night cravings. Prepare to be spoiled with plenty food and drinks whether poolside or bar side.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 3 weeks ago
Hello CupidJanaBill,
Thank you very much for your review. It is gratifying to see that you had such a great time at our resort and it inspires us to keep working to reach with the epic service that sets us apart.
We hope to have you back soon.
Sincerely,
René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 8, 2014

We stayed for 11 days and could have stayed longer. Rene has done a wonderful job with this place and a real asset to Hard Rock.
Let me start off by saying that there are too many things that are great about this resort to name them all.
Cleanliness is always number one and this resort is definitely clean.
Staff, where do I start: Marcela Tijerino is the best in member services!! She has always went out of her way to make our stay extra special. We just love her. We met Edith in Guest Services is the best!! Any massages or trips you need to schedule see her. She is located on the Heaven side upstairs. Daniela in guest services was really helpful and sweet.
The spa is great. The best massage I had was given by Guillermo Perez and believe me I had a few.
We had a manicure and pedicure for the first time in our lives and what an experience. Jose and the talkative one and she knows who she is, they were a hoot, which was evidently a new word for them:) Very professional and good at what they do.
Elizabeth, the hostess of Ciao, was wonderful as was Carrillo at Zen and Ismarelda at Frida. Maria at Pizzeto and Josue at Cava Roja have the best wait staff. You can tell that these two were originally with Aventura Palace as they take notice to detail and as Managers they help their staff and in return their restaurants are outstanding. The food at both places is totally underrated. Toro was hit and miss. The first night we ate there it was not so good but decided to give it another try and the second night was much better. The best desert we had was at Cava Rijo, Try the truffles, they are to die for. Ipanema was good. Much of the wait staff seem new but knowing the history of the resort they will get better. Ciao was good although I miss the intimacy of where it used to be located but I understand that it was a bit too small. Frida was absolutely packed when we went. Again you can tell the manager has been here awhile. I don't know his name but was right up there with Maria and Josue
The only real complaint if you can comment on this about a Hard Rock was the music at each meal. If they would turn it down a bit you could enjoy the company of your loved ones.
The entertainment staff, what can I say. They do an amazing job. Eddie, Mario and welcome back Mina. We sure missed Daniel this year. They added some new things to the fire/water show, you will need to check it out!! Amazing.
The rooms, oh my gosh. Such an upgrade in decor throughout the resort!! Much more drawer space and the bathroom is out of this world. And I had no trouble sleeping on their mattresses. Many reviews say no privacy but we didn't see that as an issue. I didn't care much for the new soaps and shampoo they are now using but it wasn't bad enough to keep me away. Just spoiled I guess from what they used to have. The refrigerator is well stocked and yes it is included. No Pepsi this year but I actually survived without it.
Dorian at the Sunbar makes the best drinks. Each time we went back he knew exactly what we wanted and made them just right.
The pools are even better than ever and so are the lagoons. Yes real sand even if it isn't a real beach (do your homework this shouldn't be a surprise). Love the lagoons and you can always go Playa Del Carmen for the beach. They have a new waiter by the Heaven pool, Roberto. He used to work at Coco Bongo and he is good. I hope to see him move up the ladder as he is that good. We didn't make it down to the Hacienda side to experience the new slide but it looks awesome.
Hard Rock is a bit more upbeat than Aventura Palace was. You can still find quiet relaxing places so don't let the name keep you away. And for those that love the nightlife, there is finally a nightclub worth going to right on the resort. First class!1
Just a side note. We are not members although we have been coming here for about 12 years now. We come here because we love it that much and by the time you leave, the staff feels like family. Just remember to treat our family with kindness. They all deserve it. They really make you feel special if your heart is right. Even though they are there to make your stay as enjoyable as possible they are still humans and deserve to be treated with respect!!
Bottom line is: If you don't enjoy vacationing here, you probably won't enjoy anywhere. And you shouldn't go hungry either.

Room Tip: Lots of choices. See what fits for you. Rooms further North of resort are quieter
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 3 weeks ago
Hello CupidJanaBill,
Thank you very much for your review. It is gratifying to see that you had such a great time at our resort and it inspires us to keep working to reach with the epic service that sets us apart.
We hope to have you back soon.
Sincerely,
René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
72 reviews 72 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 8, 2014

Have Everything as a Resort: Shows, all inclusive and dinner restaurants.
Is divided in two zones: Heaven ( adults only ) and Hacienda ( Family ) the heaven area is for relax is calm and quiet, some days went a band to play music in the main pool during the day, pool is a little bit small and divided You can have Your own space, there are no beach but have salt water pool and during Your swim You can see fishes. During the nights the bar serves special drinks and the discotheque have 2 jacuzzis and a pool and you can swim and dance at the same time

Hacienda zone is more noisy, kids are playing and the pools are not enough deep, for kids is really fun because have a water zone and for teens have an disco and the parents can relax.

I recommend the restaurant Zen have a Knife show in the teppanyaki bar.

The Gym is big and have enough space and the music in all the places is really nice

Room Tip: The rooms are good but I had a bad experience in the first floor everybody passing and there was a l...
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 5 weeks ago
Esteemed Erick J,
I would like to thank you for taking the time and share your comments with us. We are glad to see that you had a great time during your stay at our resort. It is our goal to achieve our Rock Stars satisfaction and we are working diligently to reach with the epic service that sets us apart.
We are confident that you will always find our consistent improvement from visit to visit and we would like to encourage you to come back soon as we would be pleased to set the stage to play another gig together.
Rock on!
René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Laurel, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

Working at travAlliancemedia, our company visits many resorts on a regular basis. Hard Rock Riviera Maya was a gorgeous property and the entertainment was excellent. I most definitely recommend the adults section of the property!

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 3 weeks ago
Hello Kristina H,
Muchas Gracias for your review. We appreciate your positive comments and we are glad to see that your experience has been great. We are driven by your satisfaction and it is very rewarding to see that we have met your expectations.
We hope to have you back soon and make another great experience together.
Sincerely,
René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulum
1 review
4 of 5 stars Reviewed August 7, 2014

Wonderful vacation. Hotel staff was very friendly and accommodating. The drinks were superb. Heaven Night Club was excellent. The Lobby Manager far exceeding my expectations by ensuring that we had an enjoyable and comfortable stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 3 weeks ago
Dear Gloria H,
Thank you very much for your comments. We are very pleased to see that we have exceeded your expectations, we are driven by your satisfaction and it is always very gratifying to see that we reached with the epic service that sets us apart.
We would like to have you back soon and we will roll over the red carpet to treat you like a Rock Star.
Sincerely,
René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guayaquil, Ecuador
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 6, 2014

The place is beautiful. The rooms are very comfortable. The pools invite you to dive in. The food is quite good, and the service excellent. The beaches are not real, but they are very nice and relaxing. During our stay there was a MTV concert in the hotel. I was a little worry about the crowds, but the place is so big that you did notice. As a matter of fact, we stayed in one of the beaches during the concert and could not even hear the music. Highly recommended.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, 3 weeks ago
Esteemed Diego X,
It has been a true pleasure having the family together one more time.
Thanks for your comments about those areas of opportunity; we are working to constantly improve and I am pretty sure that your experience is great testimony of it. I assure you that we will follow this path and keep rocking!
Rock on!
René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
#8 On the Beach Hotel in Puerto Aventuras
#8 Top resorts Hotel in Puerto Aventuras
#9 Business Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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