We arrived and were greatly promptly, our accommodations were ready early & were exactly as advertised: Nice view, 2 patios (one downstairs, one up), mini bar (fully stocked). The air conditioner worked great (pet pev, I like it cold)
- You can tell they are still transitioning from Palace to Hard Rock, which we understood when making the reservations, but it was very obvious.
- Food: Zen, Italian, Brazilian & French restaurants were good. Buffett & Snack bar were average. The steakhouse was not so good.
- Service: well....I guess this is relative but kinda slow poolside (under staffed) & the resort was 50% full. Cocktail servers in club & lobby bar were great. You could tell it was slow for the staff. We are always treated well because we TIP & you should too....I don't care what they say, everyone should tip.
Selling: So, everyday someone called our room trying to sell us a "membership".... No thank you. Not because we weren't enjoying ourselves, because we never stay in the same place twice. That was annoying.
Beach: there is not really "beach" there are these nice lagoons to swim in the ocean water but it's not really a beach.
Overall: It was a nice vacation. Not our best experience but average.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views , a private white sand beach , and exclusive saltwater snorkeling areas . It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
- Reservation Options:
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico