We spent 8 days at HRH in March. I am a single parent with 4 teens ages 18, 17, 17, and 16. It was a very relaxing vacation and the teens had a blast. We stayed on the Hacienda side. The Heaven side is for adults only and frankly, I did not go explore it. Here is what I thought of HRH.
Food: No complaints. Plenty to choose from. We got into the asian restaurant twice which is popular as the chef puts on a show and makes the food on a hot grill in front of you.
Beach: There is none. If you enjoy walking an endless strip of beach you won't find it here. I rather liked it that way. There are sheltered lagoons so you can enjoy the ocean without being beat up by the waves. You can snorkel there but won't necessarilly see all that much.
Pools: The pool staff was awesome in getting those that wanted to participate, involved in some fun game or activity. There are several pools for all age groups. They were cool and clean. MY BIG COMPLAINT.....there are not enough lounge chairs and not enough shade. HRH is putting in a ton of new palm trees when they should be putting up those tiki hut shelters. This is a family resort and there was no shade for some of those families with small children. Guests get up at 5am and stake out their shaded hut area by putting personal items on the chairs and then aren't seen actually enjoying the pool till 10 or 11am.
Resort credits: Yes , you can actually use them. If you use all 1800 credits, you will be billed 20% which is $360. The least expensive massage is 50 minutes for $140. So essentially you are paying $28 dollars for it. We used our resort credits. We went on a trip to Tank-Ha which are cenotes and zip lines. We paid out-of-pocket about $20 each. It was FANTASTIC! We swam in 4 sink holes/cenotes.......one with bats flying overhead! We took two zip line rides, a short canoe paddle, and then had an awesome mayan meal at a village. There were bathroom facilities there. It was all-inclusive. We thought it was a deal and the teens had a blast. Another trip we took was speed boat and snorkel. That was decent also. We booked a trip to Venado beach but the booking was not correct on our ticket and we missed the bus. We got there hours later and it started to pour so we came back to the resort. Had we gotten there at the correct time, we would have had a few hours at this nice beach. The staff were very helpful at Venado. The place was clean. I did not like that at their entrance there were skanky looking men smoking and hanging around. You also pass a farm house where they keep their horses……..and dozens of roosters in tiny cages. On that note, I would not return there. Pick another trip. I went to the travel planners and asked for our money back as we arrived hours late and did not get any time on the beach. They declined even though it was their fault putting the wrong time on our ticket. They called the day before we left and gave us a refund on our out of pocket cost but by then, there was nothing available for us to use our credits on. I was disappointed.
Resort credits can also be used for trips like dolphin swim, Chichen Itza, Tulum, Aktun Chen caverns, and Hard Rock Cancun tour. You can also get Golf, dinners, spa, photography, and wine,
We got in a cab and went to Playa Del Carmen. It was the touristy thing to do and we had fun. We bought some souvenirs and hung on the beach for a while. I think if you use your resort credits and book the Senor Frog trip, it will bring you right to Playa Del Carmen.
Overall, it was nice on the Hacienda side but no night life as it is mostly families. We stayed at Moon Palace two years ago. There were more activities there for the teens and for myself. I probably would not return to Hard Rock. I’ll try something different or return to Moon Palace.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views , a private white sand beach , and exclusive saltwater snorkeling areas . It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico