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“Mexico is our fave!” 4 of 5 stars
Review of Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
4.5 of 5 Resort (All-Inclusive)   |   Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)   |  
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Hotel amenities
Special Price
35% off room rate
Ranked #9 of 15 Hotels in Puerto Aventuras
A TripAdvisor Member
“Mexico is our fave!”
4 of 5 stars Reviewed April 10, 2014

Overall our stay was excellent. The restaurants were some of the best we've ever enjoyed, especially Cava Rojas.
We did have a lot of trouble with the in room safe. Also, the thermostats in the rooms malfunctioned.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review, April 11, 2014
Dear guest,

Thank you so much for your short and sweet review, we are glad to see that you enjoyed your stay at our hotel. It’s great to hear that you loved our cuisine, thank you for your feedback towards our Cava Roja Restaurant. I would like to offer you an apology for any inconvenient you may have experienced during your visit. We hope to welcome you again soon. Kind regards.

René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,790 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (428)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cancun, Mexico
1 review
5 of 5 stars Reviewed April 10, 2014

I would highly recommend Daniel, on the HRH Spa technicians, because of the delightful massage he gave to me on Tuesday, 4/8/2014. It was 80 minutes of very attentive therapy and at the end I felt like a new person.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review, April 11, 2014
Hello Bud E,

We love getting reviews when someone from our staff provided a service that rocked! Thank you for mentioning Daniel, I am quite sure his is going to be on high demand since now! Rest assured I will let him know you thought he was outstanding. I would like to thank you for sharing your experience and for recommending our resort. Come back soon for another Rockstar break! Kind regards.

René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welland, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 10, 2014 via mobile

I just got back from a week long stay with a total of 13 people in our party. I was very anxious reading all the negative reviews before we left. My travel agents comment to the negativity was some people should not be allowed to leave their house!!!! This resort exceeded all expectations! The cove was calm and relaxing with some fun snorkelling. The food was perfect with lots if choices! The staff were superb! I can't say enough about them! Yes there was construction but it wasn't annoying and it didn't affect us....if you didn't like this resort nothing will please you!!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review, April 11, 2014
Hi there Kjc0912,

Hi there Kjc0912, I enjoyed so much reading your review; thank you for sharing your opinion about our resort. I am so glad that you loved every minute of your vacation at Hard Rock Hotel Riviera Maya; it’s so wonderful to hear that we exceeded your expectations in every possible way. Don’t you think it is nice having guaranteed beach day every day at the cove? What a great thing it’s to see that you have enjoyed snorkeling there. Thank you for your feedback about our cuisine, we are so glad that you liked it. Also I want to thank you for your kind comments towards our staff, they are our most valued strength. We hope to welcome you soon to provide you with another spectacular Rockstar vacation.

René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salvador, BA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2014 via mobile

Hard Rock Riviera Maya, before known as Aventura Palace, is not a brand new hotel, but a renewed hotel. It's not totally ready but it's overall your expectations. The grand reopening is May 3-5. Bon Jovi is expected for. The hotel is much better now. A lot of good bars, restaurants, disco. The food is 5star diamonds. I'd say the service is the same. You're going to feel as a Rockstar... Now, they have a real beach there. The water is clear and warm. There, you're close to main attractions: Playa del Carmen, Tulum, Xcaret, Xel-Ha, Rio Secreto, Coba and a lot of spectacular cenotes. You can hire some tours or go by your own. I love the fusion: PALACE PREMIER RESORTS and HARD ROCK. Staying in one HR Hotel is a terrific experience. I can't describe it. It's more than awesome. It's almost a perfect dream. It's really worthy. You can't lose the opportunity to be there and to be treated as a royal member...

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review, April 10, 2014
Hello KaKalabric,

It is wonderful to see that you had a stupendous vacation at our resort. Thank you so much for all the kind comments and for your high recommendations. We surely are looking forward to your next visit to get you another Rockstar experience and much more fun at Hard Rock Hotel Riviera Maya. Best regards.

René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moraga, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2014

We traveled to HRH- Riviera Maya the end of March-beginning of April 2014. I was nervous given the previous reviews- but all of my expectations were blown away.

We were with our 4 children (12, 9, 7, and 5). The kids enjoyed the pool, the water slide, the lagoon, and the restaurants. They loved the arcade and playing pool in the lobby. The Kids' Club was geared to the younger set (given Barney, Angelina, Bob the Builder and Thomas the Tank- it was more for 2-3 year olds), but the staff there was kind and my 3 younger kids enjoyed playing with the staff in the club. I wonder what the teen club will hold for the older set?

We were in adjoining rooms (1 with a king, 1 with 2 doubles) and had a rooftop with a full hot tub and an extra 1/2 bath. It was very spacious. The rooms with 2 double beds are tight because there also is a small hot tub in the room.

The food was fine. We have been to many all inclusives (Melia Cabo Real, Velas Vallarta, Beaches, Club Med Ixtapa) and it is similar. The Japanese Zen restaurant was a family favorite. My husband and I went to the Heaven side for dinner twice and had good meals. The dance club at Heaven is a fun night out!

We enjoyed a few of the evening shows- the fire show, the rock show, the circus (think Cirque du Soleil), and the fiesta. Adds to the evenings!

Definite pros--- no need to make reservations for the restaurants (they aren't even accepted), towel service without having to keep track of towel cards, the staff poolside and in the restaurants are excellent and attentive, loved the lagoon- fish come up and swim between your legs, kayaking and snorkeling was fun and the kids club staff was warm and friendly.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review, April 10, 2014
Hello bb8,

We are so glad to hear we have exceeded your expectations this time. Thank you so much for sharing your experience at HRHRM. It’ s so wonderful to know that everyone in your family enjoyed the suite and the food, as well as the entertainment and of course the warm service from all our staff. It’s great that your kids enjoyed themselves at the pools, the water slide and the Kids club. We hope to welcome you soon at Hard Rock Hotel Riviera Maya for another great family vacation. Kind regards.

René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed April 9, 2014

I am very impressed by the Hard Rock Riviera Maya! The resorts size is perfect in my opinion, and I love that it has a separate adults only (Heaven) side, and a family friendly (Haciendas) side, differentiated by color. Guests can easily cross between sides, and the only ones who can not are the children. We dined at Frita, the Mexican Restaurant in the Haciendas twice- it was very, very good!!! And our server, Enrique, was beyond amazing!!!! We also ate at the Cava Roja, a Spanish restaurant in Heaven. It was also very good! The buffets were clean and the food was very good quality (something you do not always see at buffets, where quantity is more important than quality!!). The rooms at the resort are also lovely and very well appointed. The beach is very rocky, but the resort layout made it a non - issue by creating sand beaches and coves/lagoons. I personally loved that, because it kept you from being pummelled by the waves! I did not visit the spa.... The prices were ridiculous, as this resort chain does offer each room a "Resort credit" based on the number of nights you stay. We did not qualify for the room credit, and the spa prices were really inflated. All in all, this resort is an excellent choice for weddings, honeymoons, families, singles, and guests of all ages and genders!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review, April 10, 2014
Hi 3kidzlater,

I want to thank you for sharing your fantastic experience at HRHRM. We love receiving wonderful reviews like yours and we are thankful for your preference and even more grateful for your high recommendations. Thank you for highlighting the service from Enrique, I am sure he will be thrilled when I tell him the excellent impression you have about his service. We’re so glad that you found irresistible our beautiful cove beach. Come back soon for another rockstar vacation. Kind regards.

René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downers Grove, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 9, 2014

Just travelled to Hard Rock Riviera Maya March 31- April 7th with our 13yr old son & our neighbors and their 4 kids ages 12-17. Weather was perfect, service at resort was wonderful & resort was great! No troubles checking in, room was ready and clean and comfortable! We were in building 8 2nd floor on the hacienda side and our view was of the ocean! The biggest noises we heard were the squawking birds in the morning and the "reverse beeps" from buses or trucks entering one of the loading docks nearby. Our room was near both the lobby and the pool so very convenient for us! Room aren't huge but you don't come to the tropics to sit in your room! The tub in the room is pretty unnecessary though, and removing them would give the room more space. Our room was very clean, no bugs, and only a tiny baby lizard on the wall on the last day. Food was good most places. Buffets were very good for breakfast & lunch. If you didn't find something you liked or that they prepared fresh for you then you are way too picky! Room service was also good and quick. We ate at Frieda twice and it was Great both times! Also Zen twice and Great too. We adults ate at the French restaurant and the Italian restaurant on the Heaven side. The French was great, I had duck breast and it was wonderfully prepared and presented. The Italian food was just ok. Past at was gummy and main dishes lacked flavor, but we're well plated and appealing. Service at all the restaurants and the buffets was OUTSTANDING!!! Everyone was smiling, kind, helpful and quick no matter what you needed! Can't remember everyone's names but, Antonio, Ramon, Raul, Isaiah, and oh... The giggly wonderful man waiter at Freida, were all WONDERFUL!!! Now, pool side food at lunchtime was awful at best. Horrible "hamburgers" disgusting chicken nuggets and hotdogs were the daily fare, all cooked then left in chafing dishes to become cold and disgusting. Kids always wanted to grab food from there so they didn't have to leave pool but after trying it twice we adults would head to Impanema for buffet, and after awhile kids joined us. They REALLY need to work on the pool food. Even if that's what they continue to offer then at least make it to order so it's hot and fresh! Lobby and bar were always hopping and fun in the evenings. Pool was wonderful and poolside entertainment was fun but somewhat redundant. Beach & lagoon were also fun, but got boring after a few days. We were grateful for the lagoon being safe from crashing waves but a beach on the ocean option would have been nice too. Limited fish to view while snorkeling in the lagoon, and kayaking in lagoon gets boring after the fourth day or so. We took 2 of the trips offered for use with our resort credits and had a great time! Dolphin swim and the Tulum Ruins tour. Enjoyed both thoroughly and well worth the 20% resort credit fee you pay. Husbands golfed twice with the resort credits and enjoyed it. All in all we had a great time and were pleased with the resort! I'm sure after the grand opening in May they will continue to improve and develop into an even better resort than they already are now!!!

Room Tip: Building 8 has good location to lobby and pool. Ask for ocean view room 2nd or 3rd floor.
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René M, Director General at Hard Rock Hotel Riviera Maya, responded to this review, April 10, 2014
Hello KellyW439,

Thanks so much for your review, I am really glad to know that you had a wonderful time at our resort, and it pleases me to see that everyone in your party enjoyed the rooms, the food as well as the pools and the fantastic service from our staff. Thank you for mentioning those who gave you especial treatment. I will let Antonio, Ramón, Raúl and Isaiah know that you thought they were great. I really appreciate the feedback towards our pool side food; we will work on that. It’s wonderful that you took advantage of resort credits to enjoy the tours and the dolphin activity. We cannot wait to welcome you again soon. Kind regards!

René Malacara Coss
General Manager
Hard Rock Hotel Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#8 Top resorts Hotel in Puerto Aventuras
#8 On the Beach Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Official Description (provided by the hotel):
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views , a private white sand beach , and exclusive saltwater snorkeling areas . It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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