I visited the Aventura Cove Palace in June 2013 with my daughter, Mom, sisters, and niece. This was a "Girls Only" trip and we were looking forward to just relaxing, laughing, enjoying the sun, and pampering ourselves in the Spa. This resort far exceeded our expectations. It is by far the best All-Inclusive Resort I've ever visited.
Elias Garcia from Public Relations was an immensely fantastic help prior to our stay in getting things lined out for us to ensure our vacation was everything we wanted it to be. He was also a great help during our stay and made us all feel so very special. Thank you Elias!
Beginning upon arrival when we were escorted into the lobby and handed a cold beverage, we had the most wonderful service from all staff at the resort. They truly go above and beyond to provide the best customer service experience. The front desk personnel were beyond friendly and helpful. Front Desk Supervisor Santiago's friendly warm personality, ever-present smile, and exceptional customer service was wonderful! Marlen was also great! From check-in to check-out, the quality and timeliness of the service was excellent.
Though we booked this vacation with full knowledge that this resort is located in a cove and not on a traditional sandy beach (this is made very clear on their website), I was initially concerned about this one aspect of the property. HOWEVER the lagoon areas with the man-made "beach" turned out to be one of our favorite parts of the vacation. Peaceful, serene, and relaxing listening to the ocean waves crash and break against the beautiful, rocky cove. FANTASTIC! The lack of a sandy beach was a total non-issue. And Esteban and Carlos, from the cross-current pool bar, were so attentive and took such great care of us that it REALLY didn't matter!
All of the Ala Carte restaurants were wonderful. The quality of the food is impeccable and that is unusual from my experiences at other All-Inclusive resorts. At the Mexican restaurants and Brazilian steakhouse, be sure to ask for Mayan coffee with dessert. The preparation is a show all by itself, flames and liqueurs and the whole works. At Mundaca, Johnny and Luis did an amazing job of preparing and serving our coffee. Take pictures, but turn off your flash. Great coffee and great pics! Also loved the "Sweets and Coffee" shop. Wonderful light breakfasts and lunch offered every day. Gabriella makes the very best cappuccino and remembers your order every morning with a big smile.
The $1,500 resort credits sounded too good to be true. But they were fabulous! We were able to use all $1500 resort credits in the spa, which we did. The vacation planners, especially Job, made booking very easy. We had massages, facials, body wraps, pedicures, and manicures...EVERY DAY! Be sure to arrive for spa treatments 1/2 hour to an hour early so you can enjoy the hydrotherapy services. The sauna, steam room, whirlpools and reflexology pool are so relaxing and you will be well taken care of by lovely women offering cool face cloths and fruit flavored water. Ask for the magic hands of Emilio or Rogelio for your massage. They are both excellent. Spa manager Sandra's commitment to excellence in service is obvious and impressive. Well done and thank you!
I strongly encourage the new management company, Legendary and Hard Rock, to wisely hold onto its service staff as they truly were the rock stars of our experience at Aventura. This was such a beautiful, memorable vacation with my family as we celebrated my daughters' graduation before she leaves home for college. The service throughout the resort was superior. We felt pampered at every turn. With this level of royal treatment, the staff is nothing sort of magnificent. One more very, very special thanks to Elias from Public Relations for being supremely professional, incredibly personable, and for helping us make this the most wonderful vacation ever. Elias, you rock! Thanks again for making it so special for us! We WILL be back!