We stayed at the resort Jan 15-22 with our 2 kids, age 8 and 11. We had a fabulous trip. The resort was beautiful. It is so clean and well taken care of and well equipped for families. We stayed on the cove side but took turns going to the "adult" side to use the spa and do yoga. I liked having the 2 sides, as it give parents a break and interestingly the cove side was more calm and quiet then the spa side. The shows were great (my favourites were the magic show, circus show and MJ). The food and service at all the restauarnts were great and they brought you drinks while sitting in your lounge chairs. We made sure to bring decent $ to tip along the way ($200 for the week) but no one demanded it. I loved getting up each morning to do yoga, followed by a custom made egg white omeletee and a mimosa :) The servers at Vetnas and Mundaca (Maria and her male partner, mabye Luis? were great). A big smile every day. The yoga classes and spa was amazing. Yoga was done outside in a yoga temple and the instructor was very professional and knew his stuff. Tip, make sure you go early to spa appts to use the hydrotherapy, as they dont mention that it's included and you can use it. The spa credits are great. If you use all $1500 the fee is 11% $166 at check out. For $166 we had a family of 4 swim with the dolphins, a spa day for my daughter (mani-pedi and hair breading), my husband and i both get a pedicure, facial, deep tissue massage and tequila tasting and I got a papaya body wrap. We were never bored, as lots of restaurants, activities around the pool and the night shows were great. My kids loved the teen lounge and we felt realy safe letting them spend time there on their own. They were not interested in the kids club and we peeked in and it didnt look that great. Definitely geared for younger kids. The kids liked the monkey and snorkelling tour at the resort itself, guessing games by the pool and lots of swimming around the endless connected pools.
The rooms were nice (2 double beds with a huge jacuuzi tub). The kids loved having a jacuuize and ordering room service. The beds were a little hard and the room definitely got a little squished for 4 of us. We would have loved a family suite but we would have had to use all our $1500 in credits to upgrade. There is no beach, only the inlet off the ocean. This would have been fine it there was real sand but it was pebbly hard man made sand so you needed shoes to walk on it. I thought we would miss the beach and had planned a trip to playadelcarmen but we ended up having so much fun at the resort, we didnt bother going. There is a bus at the end of the resort but the resort is big and it seems quite a walk to the bus so the one time we left the resort to swim wiht the dolphins (which is across the street), we took a taxi for $8 usd. Check in and check out were great and fast. Only compliant is we had one extra charge on the bill but they took it off right away. Other complaint is that the locks inside the room are flimsy. My husband woke in the middle of the night and opened the door to yell at people to be quiet ousdie our room (only one night that we heard noise outside) and the lock ripped right off. They sent someone to fix it but it had not been fixed before we left (2 days later).
Another thing we found later on is that there is a golfcart that takes you between lobies of the spa and cove side so if you dont want to walk every time, this is an option. If you like tequila, ask for anejo as this is good quality and they do offer this at the resort.
Great resort and we would definitely go back but dont know what it wil look like once coverted to hardrock. Palace has great standards. Filtered water throughout, no one got sick and food and drink were abudnant everywhere :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello Michelle S , we appreciate your comments. We think in your relaxation time during your vacations that is why we include spa treatments and yoga lessons to make you a better experience. Like you said before there are many places to go with your kids, our kid`s club is a fabulous place to spend time creating and innovating things in an funny way. Our most important characteristic is our service in addition of the food our restaurants provide you an excellent service, our staff, this time you mentioned Maria and Luis, they were very helpful and friendly.
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Thank you again for your comments.
We hope to see you again in your next vacations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.