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Aventura Cove Palace: Traveler Reviews

4.0 of 5
Carretera Cancun, Puerto Aventuras 77710, Mexico
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Aventura Cove Palace
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370 reviews from our community

Traveler rating
    176
    105
    48
    18
    23
See reviews for
Families
250
 
Couples
58
 
Solo
1
 
Business
10
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Caro, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Wonderful service and accommodations!”
5 of 5 stars Reviewed November 19, 2012

The service was great. I cannot say enough about this property. I am in the hospitality industry and even work for a well known brand and the service I received at this location was the best of my entire trip between Cancun and Tulum! The food was great and all of the staff were willing and able to try to assist. I would definitely visit again when I am in the area.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Marie H about Aventura Cove Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Aventura Cove Palace, responded to this review
November 22, 2012
Dear Marie H,

Thank you for sharing such a great and short review of our resort.

We were pleased to learn that we fulfilled all of your expectations concerning the food offered at our hotel and the service provided by our staff.

We hope to have the opportunity of welcoming you back at Aventura Palace. We will do our best to make of your time a wonderful experience.

Best Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
2 helpful votes 2 helpful votes
“Loved it”
5 of 5 stars Reviewed November 17, 2012

Had an amazing vacation. Staff was so kind and helpful, always with a smile. SO accomodating to our needs. Great place for kids and teenager also because so many activities to do; kayaking, rock climbing and of course swimming. Also classes like water aerobics. The cove was beautiful and the hotel and grounds were very pretty and well kept. Thank you!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Liz L about Aventura Cove Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Aventura Cove Palace, responded to this review
November 18, 2012
Dear Liz L,

On behalf of Aventura Palace, we would like to thank you for taking the time to share your comments about your recent stay.

We are happy to see that you had a wonderful time in our hotel and also that you enjoyed our different activities. Thanks specially for recognizing the friendliness and politeness of our staff members; they are indeed our most precious resource. We would be delighted to have the opportunity to host you again in our beautiful resort.

Best Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
freeatlastem
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“September vacation”
4 of 5 stars Reviewed November 16, 2012

This was our second visit to the cove, we absolutely love coming here, the service is excellent,we were able to us our resort credit at the spa and had several massages and this year we were able to swim with the dolphins... One thing to cross off the bucket list... All in all I would highly recommend this place as I have to so many of my friends

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Eileen M about Aventura Cove Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Aventura Cove Palace, responded to this review
November 18, 2012
Dear freeatlastem,

Thanks a lot for sharing this review with readers of this important internet site and with us at Aventura Palace. We are delighted to know you enjoyed all your credits. It is our wish to pamper our valued guests with the many different services, facilities and amenities offered with this promotion. We are glad to see you had a wonderful stay at our beautiful resort.

Hope that you will give us the opportunity to host you again in Aventura Palace.

Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Wonderful family get away!”
4 of 5 stars Reviewed November 15, 2012

We stayed at the Cove - it was beautiful! Thanks to Armando at the Lounge Bar for keeping us entertained! Pamela and Wilke at the Italian Restaurant on the Spa side were excellent - we loved Pamela's sense of humour. Our kids were entertained by Jack, Jay and Daniel at the pool. It was a very relaxing atmosphere - we wished the poolside service was better - we stayed at another palace resort and the poolside service was excellent. There was lots for the kids to do - we had an excellent holiday. Thanks

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask Denise H about Aventura Cove Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Aventura Cove Palace, responded to this review
November 18, 2012
Dear Denise H,

Thank you for sharing such a glowing review of our beautiful resort.

We are glad to know that you have a wonderful and enjoyable stay at Aventura Palace. I will make certain to convey my personal gratitude to those employees you have mentioned and every single one along the entire resort by passing on a copy of this review to our internal information board.

We would be delighted to have the opportunity to host you here at Aventura Palace.

Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewes, DE
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“Heavenly Week --with kids”
5 of 5 stars Reviewed November 13, 2012

We just returned from a heavenly week at Aventura Cove Palace. We traveled with 4 adults and our 6 year old twins. We were able to secure a presidential suite which was amazing! We were fortunate enough to get a 3rd floor room that was on the border between the Cove and Spa side. The views were spectacular. We were even able to watch some of the outdoor shows from our enormous balcony.
This was our third time at this resort, but it has been over 7 years since we last traveled there and we were pleasantly surprised by the upgrades. The food was incredible. We truly had some fantastic meals. Our favorite was La Huerta on the Spa side. We also enjoyed the great steaks at Mundaca. We felt fortunate enough to stumble upon the very lovely brick oven pizza/Italian restaurant that is the pool snack bar at the Cove by day and an intimate Italian place by night—it’s easy to miss. It is actually the 4th restaurant on the Cove side. We did eat at La Trattoria on the Spa side one night because it came highly recommended however, we were not as impressed. Lastly we did go for the Romantic Champagne and Lobster dinner which was also lovely. I am sorry to say we didn’t have the opportunity to eat at Mo Mo No Hana (but have in the past and it was nice), El Greco, or La Hacienda.
The kids enjoyed the services at the kids club every day, and chose to eat dinner with them almost every day. In fact, we had to talk them into dining with us on our last evening. The staff there (Carolina, Amber, Natalia, and Xantha) were fantastic. I had no hesitation with leaving my kids in their capable hands. We were fortunate that there were many other children also using the kids club so ours were in good company, though I am certain it made little difference. My children just preferred to be there. Thanks to the kids club Mom and Dad got some much needed (and well earned) relaxation time.
We didn’t do any trips, we just were happy to hang out by the canal. It seemed as if the trips would cut into the pool time too much. Perhaps when the kids are older. I did snorkel the lagoon on 3 separate days and have now decided that I prefer staying on a lagoon than on a beach--there are more options with the lagoon. You don’t need to leave the resort to do some fairly decent snorkeling.
The service at the resort was exemplary. When we had something we needed (like the fridge restocked) we called the front desk and asked, it was done quickly and we would later receive a call back asking if the service was completed to our satisfaction.
Between the 4 adults we had 8 spa treatments. All were excellent. Be sure to get to your appointment at least 1 hour early so you can indulge in the hydrotherapy area of the spa. It is truly the ultimate in relaxation.
I could go on and on.
Honestly the worst part of our trip was we booked before the ½ off promotion, and the reservation staff would not buckle to my pleas to credit us. But, even paying full price the resort was still a great value.

Room Tip: The spa side has a lot of action, but the cove side is quiet. It isn't difficult to get from one...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask 5yearoldtwins about Aventura Cove Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Aventura Cove Palace, responded to this review
November 14, 2012
Hola 5yearoldtwins,

Wow, we are speechless with your great review; you really took advantage of everything what we have to offer in our resort and it looks you found activities both for your children and for you.

Thank you again for highlighting the name of those employees who in your opinion did an excellent job in providing you with real customer service. We will let them know that their effort paid off.

We are ready to host you again for your next vacation and provide you with another excellent time.

We remain entirely at your service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aventura Cove Palace

Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Aventura Cove Palace Riviera Maya/Puerto Aventuras, Mexico
Address: Carretera Cancun, Puerto Aventuras 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotels in Puerto Aventuras
#11 Top resorts Hotels in Puerto Aventuras
#11 Romantic Hotels in Puerto Aventuras
#12 Family Hotels in Puerto Aventuras
Price Range: $$$
Hotel Class:4 star (4*)
Reservation Options:
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