My husband, 16 year old daughter and I stayed at the Aventura Cove Palace this January 2012. We were very pleased with the pool area, the restaurants were pretty good, but unforturnately not all of them were open at all times due to conventions and low guest occupancy. We have to give all the staff high marks for service and friendliness. We never encountered any problems with any aspect of service. The sport and activity crew was especially friendly and fun. The problem we had with this resort was the lack of beach. There is only a shallow cove area. This we could live with because they did have a daily free shuttle to the ocean front to the Playacar Palace resort. This however may be not allowed due to the Cove and spa resort being taken over by the Hard Rock Resort. The other and only significant problem we had was when the Mexican Pepsi division held their convention at the resort they set up their reception area outside our building and every night were very loud and disruptive. On the final night the reception was permitted to go on until 2:00 a.m. without regard to non Pepsi guests. The manager did respond to our complaints by refunding our monies paid for the final evening, so I was happy that they tried to please us even though Hard Rock would be taking over soon anyway. The planners of this convention should have had more consideration to its non convention guests in the first place. The resorts occupancy was so low that non convention guests could have been placed much further away and not had to be disrupted by the noise and commotion in the first place. In my opionion this was poor upper management.
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico