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“nice hotel but know before you go....” 2 of 5 stars
Review of Pacifica Spa

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Pacifica Spa
4.0 of 5 Hotel   |   Paseo Colina Playa Hermosa | Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo 40884, Mexico (Formerly Loma del Mar Thalasso Spa & Resort)   |  
Hotel amenities
Ranked #5 of 29 hotels in Ixtapa
Vancouver, Canada
1 review
14 helpful votes 14 helpful votes
“nice hotel but know before you go....”
2 of 5 stars Reviewed August 11, 2012

This is a nice hotel but you need to be aware of a couple of things that are not clear in the description.....travelsites show you pictures of all their pools highlighting the thalasso spa but you are only allowed into ONE of the pools onsite (the main pool by the bar), the thalasso pool closest to the hotel is approximately an additional $90 us per person per day to use. Do not attempt to stand, sit or dip your toes into any other pool as you will immediately be told it's off limits. During your stay will receive a daily phone call asking to attend a time share - typical for mexico but still annoying, and the food service is slow, expensive and of average quality. You have to take a taxi everywhere because it's too far to walk unless you take the golf cart ride to the beach and then cut through the walkway to the main strip in ixtapa. The golf cart is a 4x4 and is a rough ride, not recommended if you have back, neck or any other problems. The beach area is nice but small and there aren't always loungers available. The rooms are beautiful but lots of stairs to get to and from pool, office and room. If you get the rooms in portal 4 next to the cliff expect to hear machines running and an occassional foul odor as well as a lot of ants and bugs. Also you will run out of hot water in the shower, barely enough for 2 people to shower. There are no loungers on the patios, only regular chairs. Rooms have a nice kitchen but they don't supply you with any mugs or pots so the coffee maker and the stove don't help you unless you bring or buy your own supplies. Wifi is hard to get in the room, works okay on the patios but is slow. Overall the hotel is beautiful but I wish someone would have posted all the extra expenses and what to expect, especially since you are paying luxury hotel prices. I've stayed at various places over the past 5 visits to Zihau/Ixtapa and work in the travel industry, this wouldn't be my first choice for the price.

Room Tip: choose rooms away from the cliff towards the golf course. The cliff and jungle attract ants and bug...
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Crawfordsville, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2012

This is a beautiful, quiet, relaxing setting. New, clean, spacious one bedroom apt. Outstanding, friendly service. Beyond our expectations. We will be back next year for a longer stay.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
appleton wi
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed January 31, 2012

We stayed when the golf cart driver did not know the gas from the brake went flying down the hill and crashed scarey ride the property is pretty no place for children or babies it is a spa and is great if you want to relax not party satay at the AI this quiet all spa music etc. condos are nice.

Room Tip: not on the water and you have to ask for pots and pans
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  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 18, 2011

DO NOT, I REPEAT DO NOT DO ANYTHING WITH LOMA DEL MAR! THEY ARE FRAUDS! We had a wk at Club Med but where approached by Jose at the airport who tried to get us to come for a day at Loma Del Mar Spa Resort. He promised us both free massages, snorkeling, steak dinners and to swim in their spa pools. He claimed it was not a time share, he just wanted us to check it out so that we might consider the place for next yr. We told him we might consider it. He than said that for a round trip taxi fare to Club Med and back to the airport on the day we leave to go home would be $70.00. We decided to pay upfront for the rd trip taxi fare. He then mentioned that if we DID decide to go to Loma Del Mar he would refund the total taxi fare and to keep that in mind, If not, he would just take us to Club Med and pick us up on the day that we were to go home. Well long story short ,we didn't go to Loma Del Mar Spa Resort instead just stayed at Club Med. When it was time to pick us up to take us back to airport he was no where to be found. We had to pay for another taxi to take us to the airport. At the airport I went back to talk with Jose but another guy was working. When we told him we wanted half our taxi fair back he called Jose who promised he would quickly come back to the airport and refund us half of our taxi fare.
Well we had two hours to wait around and we NEVER NEVER SAW HIM AGAIN! I will never do business with these people and recommend you do not either. Beware of these dishonest people at the airport and just say NO. Get your own taxis and don't listen to anyone, they are liars!

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Vallarta, Mexico
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 6, 2011

Loma del Mar,

althought the hotel is not directly located at the beach (so no view on the ocean), this charming and wonderful boutique hotel should be considered in your choice!

When we arrived, we were guided to our 'room' which actually was not a room but a real suite with 2 bedrooms and 2 bathrooms and plenty of space to just feel at home. The interior decoration is simply beautiful and takes local art pieces into the rooms.

The service is extremely friendly and designated (however sometimes a little bit naiv and not well trained) and when you plan a day at the beach, they bring you there with an electric golf car - as it is right across the golf area - and serve you even lunch or beverage in the seperated but not private area at the beach.

But instead of hanging out at the beach, you might simply relax at the great (!) pool area with its even better Thalasso Spa area. The outdoor Thalasso Spa is a lot of fun with its different water spa applications and the Spa zone itself is simply beautiful.

The hotel does count with 2 restaurants, which we both experienced various times and which are both really fantastic. As we do like the Argentine kitchen, we preferred in the end the Barbeque restaurant, which is a couple of minutes ride up to the hill outside the hotel area and which has an amazing view over the bay of Ixtapa.

So well done, congrats on this really wonderful boutique hotel, you are managing in Ixtapa. We will surely return and relax again.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 27, 2011

My wife and I went to Zihuatanejo for a week in June. We were met at the airport by a man named Jorge A. Ceballos Magnon. He immediately started to tell us of all the hotspots in Ixtapa and Zihua. After a few minutes of rambling on he promised us two free full day snorkeling trips, two dinners at a romantic resteraunt named Lapampa, and pay for our taxi to and from the airport and $100 cash only if we would sit through a 90 minute presentation at Loma Del Mar.
We set the appt up for the next morning. Jorge and another man came and picked us up at our hotel the next morning. Brought us directly to the Loma Del Mar. Once we were there two men attempted to sell us a time share that they swore was not a time share.
After Two and a half hours We told them that the answer was no several times. They said that we were getting nothing that we were promised. I guess you only get free gifts if you sign a $35000 morgage over five years just to use a "Time Share" 2-3 weeks a year and pay a $650 a week maintainence fee for the weeks used.
We had to walk back to the main road and get a taxi back to our hotel. My wife was terribly upset and felt as if we had been held against our will and overly pressured into purchasing something that we did not want.
Do not get suckered in at the airport or anywhere else around Ixtapa or Zihua. Just pay for your own taxis, meals, and tours. These people are frauds and who knows if you will ever receive the free gifts that they promise you. They certainly didnt give us a thing but indeed wasted about 3hrs of our vacation.
Outside of this horrible experience, My wife and I loved everything about this lost paradise Zihuatanejo.

Stayed June 2011, traveled as a couple
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 7, 2011

If you want a feeling of having your own private resort you need to stay here! There are a limited number of rooms available at Loma that all provide the feeling of a private condo or penthouse rental.
The unit we stayed in had two good sized bedrooms and one smaller room that would be fine for a child. The two bigger bedrooms each had their own bathrooms with hand tiled showers. The bathrooms were also spacious and were a pleasnat surprise for what we normally expect. There was an open spaced living area including a dining table, breakfast bar, full kitchen, and living room with flat screen tvs and a dvd player. We had a nice balcony over looking the pool and amenities with a shade. Everything was clean and seemed well maintained.
We went in off season and the staff may have been scaled back. There was a day we had the entire pool to ourselves! English was definately a second language at the resort but it was manageable.
There is an open air restaurant and our food was decent, priced reasonably from what we experienced in Town. Service was slow but hey, you're on vacation!
This resort offers high end spa treatments including a salt pool and hot and cold underground showers. I did not attend these but spoke to people who did and all seemed to enjoy it.
The resort is not on the main hotel strip but it is within walking distance if you take the mostly paved route along the resorts golf course. You can also get a golf cart ride to the beach from the resort although the resort's reserved "beach" is very small and sometimes already taken over by the locals! We found we were able to easily avoid a taxi ride into Town by taking the golf cart to the beach and walking a short disctance to the public beach access which leads directly to the main road and landed us right in Town - near the Super Mercado and several good places to eat and shop.
My only complaint would be that the back of our room shared a hallway with a maid's closet and they would start very early in the morning and talk VERY LOUDLY!
We got a great package for air and hotel - but it was the off season! I went with Family but would love to go back for a romantic getaway with a loved one!

Room Tip: different # of bedrooms in units!
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  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pacifica Spa

Also Known As:
Loma Del Mar Hotel Ixtapa
Loma Del Mar Hotel
Loma Del Mar Zihuatanejo
Address: Paseo Colina Playa Hermosa | Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo 40884, Mexico (Formerly Loma del Mar Thalasso Spa & Resort)
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Ixtapa
#7 Family Hotel in Ixtapa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pacifica Spa 4*
Official Description (provided by the hotel):
In a tranquil setting on Mexico's tropical Pacific coast, at the edge of Ixtapa (in the "dual destination" Ixtapa-Zihuatanejo), Loma del Mar features sixteen spacious suites, each with private balcony. They overlook the hotel's vast gardens, palapa-topped restaurant and lounge, the bubbling 70-foot thalasso pool (pictured above), and adjacent golf course/nature reserve with mountains in the background.In addition to the pleasurable and therapeutic thalasso (Greek word for "seawater") pool, the resort's extraordinary spa treatments offer joys of relaxation, rejuvenation and a deep feeling of wellness.For beachgoers, Ixtapa's nearby soft-sand beach has an exclusive palapa-shaded area especially for Loma del Mar guests.Our concierge service can arrange golf, sportfishing, sailing, scuba, surfing, private excursions to Zihuatanejo, and, just down the coast, the recently discovered archeological site. ... more   less 
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