We are currently staying at the Tesoro as I am typing this note. I read all of the reviews and none of were comprehensive. Since I am a early riser and I have time to write, I will cover the entire facility from top to bottom.
About us. We have vacationed in Mexico upwards of 50 times. When I rent something I want value and "good enough". Tesoro is exactly this sort of hotel. Overall it is "good enough". No matter what you read it isn't a dump nor is it an incredible hotel. We rented 3 rooms "all inclusive" for 5 people for $300 per night (TOTAL for all 5 adults and 3 rooms total). Later we rented a condo from an owner on vrbo for $175 a night (3 BR) but didn't buy the all inclusive plan. IF you attempt to buy the all inclusive fee at the condo it costs $4500 peso per person and 1/2 off for kids under 12. Work the math. You are much better shape to rent a hotel room if you want all-inclusive (check around for the best rates).
The Hotel: Built in the mid 90's, the hotel was designed around the large pool. That means the walk to your room will not be very close other than if you rent a owners condo right up front. If you do that, you will pay too much for the caliber of the facility. The condo we rented wasn't one of those better views or locations. Some floors are exclusively hotel rooms, other floors are timeshare while the top floors and the condo's up front are year round owners.
The construction is concrete walls with average quality materials. The rooms use that typical cheap Mexican grey marble. It works.
The View: Most rooms don't have a good ocean view. Even in the condo on the 6th floor, the view is weak at best. Note: the 3 hotel rooms that we rented was on the 1st floor nbd we could not see the ocean. I didn't mind because we only paid $300 for 3 rooms all inclusive for 5 people. CHEAP!! During lobby events, we were disturbed. Get on the 2nd floor or higher.
Rooms:: Typical HARD Mexican mattresses are what you get to lay on. Linens were clean and the room was spacious. Again for most room layouts, don't expect a view of the ocean worth mentioning..They stock the fridge with 5 sodas every day. You are also allowed one room service per day. The room service food was fresh and I was impressed (B+). The room cleanliness was fine. But the room did show wear-and-tear. It was 85 today and humid. The air on all of our rooms kept up but you cannot get it cold.
Lobby: The quality of construction was decent but certainly not elegant. WiFi is the lobby is included for free but it was down all week. We had to buy a weeks wifi for $200 peso's. That was good for emails but many times it got extremely SLOW. When you buy this (slow) wifi it works in the room. The code you buy is only good on ONE computer (other than in the free lobby) They are staffed with 4-5 people at the front desk.
Maintenance: They could afford to replace a few hallway doors as the doors are beat-up. Other than that, I see them sweeping and cleaning the floor all day.
Security: Excellent. It's gated and they have 6 people working in security during the day.
Food: I've been to Palace Resorts in Cancun (Moon Palace, Cancun Palace etc). You cannot compare these two all inclusive facilities. The selection is a fraction of one of those deluxe all inclusive resorts. Here you have one main sit down area, one out door snack type restaurant, and a more formal "to order" style restaurant. The outdoor restaurant is just a spot of burgers and fries with a taco and condiments. It's open from noon to 6. Nothing fancy and I'd give it a letter grade C. The fancier sit down restaurant is limited to one meal per week but they will easily break this rule. The quality was very good and the service was exceptional. Letter grade A-. The main area has breakfast, lunch and dinner. The breakfasts are very good (letter grade B+) with a decent selection. As good as any breakfast buffet you are use to. The lunch and dinner are a letter grade B. Some things taste pretty good while other items are just "food", No one complained and if you read otherwise, they were just picky eaters.
Drinks: I'd give them a letter grade C-. The booze is bottom shelf. When you squeeze alcohol plastic bottle, you know that you are in trouble, The juices are sugar base. I'm a beer drinker and they serve Sol light and dark. It's o.k (letter grade B). But worse than the cheap booze is some cheap sweetener that they use. I cannot put my finger on it but I heard several people complain (maybe a cheap sweat-and-low)?. Wines tasted like $3-5 bottles. Forget about ordering it. I'm not pompous (we drank it) and for the rate that we paid, I could not expect top shelf but the fu-fu drinks were tough to drink because of that sweetener. Keep in mind my adult daughter drank her unfairshare and just dealt with it. My wife converted to rum and diets and that was good enough.
Beach: It's deep, level and AWESOME. Not Cancun but Cancun doesn't have a mountain backdrop either like Ixtapa does. It was like a more impressive Mazatlan. I LOVED to see the mountains as a side and backdrop. I was awestruck. The sand is soft with gently waves. Not too many vendors. An O.K. massage for $1500 Peso's (1 hour) on the beach.
The Area: Close to all the restaurants and shops that you would need. The town has a sleepy feeling to it. Much cleaner and quieter than Cancun and A LOT more beautiful.
Service: One word. As good as any Mexican resort. I got the sincere feeling they were trying very hard.
Entertainment: It was o.k. (letter grade C). They worked hard to please but it was pretty weak. I was thinking that the show in the parking lot would be odd but it actually worked. Not a lot of activities by the pool which I was fine with.
So in summary, we would definitely return to Ixtapa and plan on it. We would not rent an owners condo here but would re-book for the rate that we paid. Now if they didn't have great rates, I might go for a spot with a better view. So for the money, it was a no brainer. I didn't see ANY of the things those who rated it as a 1 or 2. Trip Advisor needs something inbetween "average" and "very good". That's where I would rate my experience; "good".
Higher rooms have better views. Stay off of the 1st floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.