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“All-Inclusive Not Required” 4 of 5 stars
Review of Emporio Ixtapa

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Emporio Ixtapa
3.5 of 5 Resort   |   Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico   |  
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Hotel amenities
Ranked #9 of 23 hotels in Ixtapa
Wernersville, Pennsylvania
Contributor
15 reviews 15 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“All-Inclusive Not Required”
4 of 5 stars Reviewed June 11, 2013

We like to stay where we are not required to eat the resort food. Love that Emporio does not require a meal plan. Check in was easy. We had to wait about 45 minutes to get our room, but it was before check-in time when we arrived. We had an ocean view hotel room. Rooms are very clean and sufficent for sleeping, showering and changing clothes. We did not spend much time in the room other than that. Wi-fi is available in the lobby, and worked sporadically in our room, however we were not given the password until we asked for it. Pool area is large with enough with chairs and covered chairs on the beach too. The hotel is centrally located to all the restuarants and shops in Ixtapa and an easy 9 pesos per person bus ride from Zihua. We walked around Ixtapa, morning, noon and night and felt safe. Local people are very kind and helpful, especially to a couple of Americans with very limited Spanish. We bought pesos at AAA before we left and did not try to use US cash, used credit card one time. Ixtapa/Zihua is on our list to revisit someday!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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303 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Stillwater, Minnesota
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 17, 2013

We loved the beach! We could walk along the sand for a long stretch. Very family oriented. Loved the sunset restaurant where we could watch the sun go down while we have a cocktail. Very relaxing. Restaurants are a convenient walk from the hotel. Prices are very reasonable. Good food

Room Tip: Rooms are small but clean.
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalisz, Poland
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 27, 2013

Hotel is rather old. It is very much visible in rooms furnishing. Rooms should be renovated at least few years ago. Good kitchen. Very rich offer for breakfast, lunch and dinner. Terrible service in the restaurants if you have option all inclusive - they first serve clients who pay for thier drinks and latter guests with all inclusive option. If you want to order white wine they say there is only red and vice versa. Finally when you manage your order you wait for it easly 20-30 min so you get your wine when you almost finished your main course. I had very bad quarel with the staff one night. It was very frustrating and spoiled whole evening. After all it is very average hotel. I wooul not rcomend it. There are newr and better lopking places at that beach.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review, May 1, 2013
Dear Guest
Much appreciate your comments regarding your stay last April. In advance we want to apologize if our service did not meet your expectations, because of his comments are taking up the matter and sincerely hope gives us the opportunity in the near future to regain your confidence in Emporio Ixtapa.
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Whittier, California
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 8, 2013

ThIs particular hotel is part of a timeshare property that my mother and father in law have visited every year for 2 weeks since 1989. My husband and I have visited for the past 3 years and have never had any complaints. The property is central to all restaurants, beautiful high end boutique shops, mercado souvenir shops and is located directly on the beach. The hotel has its own open air restaurant that serves wonderful food and also an evening sunset buffet out near the beach, serving a variety of delicious dishes.

The rooms are simple and can use a little upgrading but are cleaned and refreshed daily. Some rooms offer a little kitchenette with a microwave and fridge which makes it nice for occasional meals in. The TV's offer numerous American stations when you return after a long but relaxing day in the sun.

The pool is large with a swim up bar and a smaller pool is also available with a slide for smaller children. The beach area has brand new palapas (shaded palm frons) that accommodate 3 reclining beach chairs each.....at least 30 or more palapas are available at no extra cost.

The location is really one of its greatest assets....everything you need is walking distance and a small market just down the street offers everything you need to makes sandwiches, buy fruit, veggies, dairy products....etc. An Italian Gelato shop across the street offers some of the greatest ice cream around as well as Franks Restaurant and Grill serving up the best fish and Italian dishes...being Italian I am very particular....the meals at Franks including his lobster pizza is to die for.

We really enjoy our time at Emporio Ixtapa....every time we visit....

Room Tip: If possible get a room with a view of the ocean....the sunsets are magnificent and the view of the s...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review, May 1, 2013
Dear Guest
We appreciate the time you have taken to give us your feedback about your stay in April last.
It is a great pleasure to be the third time that we visit and every time discover all the benefits that gives the part of the Family Emporio, we give our best to make your vacation memorable and enjoyable as possible.
We hope to return soon.
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Los Angeles, California
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 24, 2013

I stayed from Tuesday to the following Monday in a Superior Ocean View room and included the breakfast option. The room was plain but clean and fresh - it would have been nice to have at least one comfortable chair. The bed was very comfortable (but I like firm beds). The bathroom was very nice with a walk-in shower (no tub), which was perfect for me. Shower head was about due for replacement, but it wasn't terrible.

The breakfast buffet was great - everything imaginable with juices, breads, yogurts, fruit, cereals - and at least 5 or 6 hot dishes (all the fixings to make your own chilaquiles, frijoles, a different meat in a sauce - chicken, pork, bbq beef - each day, hotcakes or french toast, hash browns or roasted potatoes). Plus an egg station where a cook will fix you eggs any way you like with lots of omelet ingredient options. She was also making quesadillas. It was a great breakfast, but given that the daily rate was $20 more than without it, it would have been a lot cheaper to have just gone across the street to one of the many restaurants. But the setting is lovely - right on the beach and by the pool. And it was all very good food.

I didn't do the full all-inclusive plan because I like to go to different restaurants, and I'm glad I did. I never did eat dinner at the hotel, but the beachfront outdoor buffet looked pretty nice. Right across the street from the hotel is a fairly significant "mall" of restaurants, shops, bars, banks. All the places I ate at were decent, some better than others - some more entertaining. I also went to Zihuatanejo for dinner and the place I went was excellent - tables on the sand beside the bay out on Playa la Ropa: "Paty's Mirador." I'll review that, too.

The hotel was pretty quiet and laid back during the week, then filled up with Mexican families who had come to the beach for the weekend from Mexico City or Morelia or anywhere, I guess. I think I liked the quiet better, but that's me. It was never out of control or felt crowded - just sometimes a lot of young children. I'm 65 and single, so tend to like it quiet.

I'm a beach person so never went in the pool, but it looked lovely and fun - with a swim-up bar. The beach was great - plenty of big palapas with 3 chaise lounges under each one - three rows deep going back from the beach - always plenty of room. I think the waiters on the beach were only there on the weekend - I don't think I saw them earlier in the week. Having a drink or two and an order of nachos for lunch, delivered to your chair on the beach is my idea of a nice day. Food/drink prices were reasonable, I thought.

My experience with all of the staff was excellent. Everyone was friendly and helpful and efficient, especially at check-in and check-out. The housekeeping staff keeps the whole place spotless.

I think my only suggestion would be to provide complimentary coffee in the lobby in the mornings. The coffee for the coffee makers in the room was horrible, so I only made a pot of that once. The only other coffee option (that I could see, anyway) was to go into the dining room and have coffee with breakfast. A couple of mornings I would have rather sat around with a couple of cups of good coffee first before going in to eat.

Oh, other issue was the WiFi. It really only worked for me in the lobby and by the pool. There was a signal in my room, but it was so "poor" that I could never really get connected.

All in all, I had a very nice time and would stay here again.

Room Tip: Oceanfront on the south side are the best. The north side faces the Dorado which seems to have loud...
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review, May 1, 2013
Dear Guest
Thank you very much for giving us your review about your stay last March.
It really is quite pleasant to read this kind of comments because it tells us we're doing a good job and at the same time encourages us to continue in the continuous improvement of our daily work.
The option you choose only breakfast was very good as you could get a little of our surroundings and also compare our product and realize that as far as prices are within the area costs and in terms of quality we have comparison.
We hope to continue to have your kind preference to provide exceptional service.
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Cranbrook, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2013

The Emporio Hotel was a fantastic place to stay for our first trip to Ixtapa! I will be back! The staff was wonderful, the rooms were clean, the beds were comfy and the pool/beach was awesome! So many great restaurants just across the street! The sunset BBQ at the hotel was delicious and you can't beat the beautiful sunset each night! You can not beat the location!

Room Tip: Ocean view!!
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review, May 2, 2013
Dear Guest
Thank you very much for your comment regarding your stay last March.
It is our pleasure to provide care and and above all we have met your expectations. The Hotel has many points in its favor, one of which is that we are on the beach and our special rooms have the most spectacular view of the bay, we are also at the center of Ixtapa, so lets meet and enjoy all the places around us.
We gladly hope the day you return to let us pamper you again.
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Covina, California
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 20, 2013

it is so hard to pick a hotel from reviews. this one has a great location--right in the heart of ixtapa. the bus to zihuatenejo is right in fromt of the hotel and only costs 9 pesos. the bus to playa linda is right across the street and is 6.5 pesos. the staff could not be more friendly. for the price I paid I could not ask for more.

Room Tip: prices vary according to provider. my room faced the driveway and was quiet. emporio is an establis...
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review, May 2, 2013
Dear Guest
Thank you very much for your comment regarding your stay last March.
We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area.
We hope your sooner way back to your Home in Mexico, Emporio Ixtapa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Emporio Ixtapa

Address: Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Ixtapa
#4 Spa Hotel in Ixtapa
#6 On the Beach Hotel in Ixtapa
#6 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Emporio Ixtapa 3.5*
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Also Known As:
Emporio Ixtapa Hotel Ixtapa
Emporio Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa

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