I stayed from Tuesday to the following Monday in a Superior Ocean View room and included the breakfast option. The room was plain but clean and fresh - it would have been nice to have at least one comfortable chair. The bed was very comfortable (but I like firm beds). The bathroom was very nice with a walk-in shower (no tub), which was perfect for me. Shower head was about due for replacement, but it wasn't terrible.
The breakfast buffet was great - everything imaginable with juices, breads, yogurts, fruit, cereals - and at least 5 or 6 hot dishes (all the fixings to make your own chilaquiles, frijoles, a different meat in a sauce - chicken, pork, bbq beef - each day, hotcakes or french toast, hash browns or roasted potatoes). Plus an egg station where a cook will fix you eggs any way you like with lots of omelet ingredient options. She was also making quesadillas. It was a great breakfast, but given that the daily rate was $20 more than without it, it would have been a lot cheaper to have just gone across the street to one of the many restaurants. But the setting is lovely - right on the beach and by the pool. And it was all very good food.
I didn't do the full all-inclusive plan because I like to go to different restaurants, and I'm glad I did. I never did eat dinner at the hotel, but the beachfront outdoor buffet looked pretty nice. Right across the street from the hotel is a fairly significant "mall" of restaurants, shops, bars, banks. All the places I ate at were decent, some better than others - some more entertaining. I also went to Zihuatanejo for dinner and the place I went was excellent - tables on the sand beside the bay out on Playa la Ropa: "Paty's Mirador." I'll review that, too.
The hotel was pretty quiet and laid back during the week, then filled up with Mexican families who had come to the beach for the weekend from Mexico City or Morelia or anywhere, I guess. I think I liked the quiet better, but that's me. It was never out of control or felt crowded - just sometimes a lot of young children. I'm 65 and single, so tend to like it quiet.
I'm a beach person so never went in the pool, but it looked lovely and fun - with a swim-up bar. The beach was great - plenty of big palapas with 3 chaise lounges under each one - three rows deep going back from the beach - always plenty of room. I think the waiters on the beach were only there on the weekend - I don't think I saw them earlier in the week. Having a drink or two and an order of nachos for lunch, delivered to your chair on the beach is my idea of a nice day. Food/drink prices were reasonable, I thought.
My experience with all of the staff was excellent. Everyone was friendly and helpful and efficient, especially at check-in and check-out. The housekeeping staff keeps the whole place spotless.
I think my only suggestion would be to provide complimentary coffee in the lobby in the mornings. The coffee for the coffee makers in the room was horrible, so I only made a pot of that once. The only other coffee option (that I could see, anyway) was to go into the dining room and have coffee with breakfast. A couple of mornings I would have rather sat around with a couple of cups of good coffee first before going in to eat.
Oh, other issue was the WiFi. It really only worked for me in the lobby and by the pool. There was a signal in my room, but it was so "poor" that I could never really get connected.
All in all, I had a very nice time and would stay here again.
Oceanfront on the south side are the best. The north side faces the Dorado which seems to have loud...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.