Booked the superior room for Feb. 24 for 7 nights on Feb.15th. checked the Air Canada website were we booked the vacation on Feb.19 and found there had been a price drop totalling $570 dollars for two of us. This is not a good way to start a vacation...have a bad taste for this hotel already knowing the price dropped so much just a week before we get there.

we arrived on Feb 10th and stayed until the 17th!! Our room on the 4th floor was good only concern was the a/c did not kick in and out. The noise across the street was loud a couple of nights. Food was very good! Location was excellent! Beach was fabulous!! Lots of room around the pools no problem getting a chair! Staff were very freindly and helpful!! We have been to Mexico before this was our first time to Ixtapa and was very beautiful!! Lots of things to do across the street from our hotel shopping,resturants! You can take a bus or a taxi into Zihuatanejo. Very cheap!! We had a local tour guide take us around the country side for a tour of bricks and tile plantation and a lunch on the beach was excellent!! Highly recommend it! Ulises was his name he was very freindly and took us to his home where we met his family! Very nice people! I reccommend him! If your interested i can email the information to any one that would be interested in his tours!!

I had booked a ticket on the first bus from Acapulco so that I could spend the day lazing around and going to the spa. Unfortunately I slept through my alarm, had to get a later bus and didn't have time to enjoy the hotel, which is extremely well located on beautiful Ixtapa beach.
The reception staff could not have been more friendly or helpful and my room on the 8th floor had a stunning view down the beach. The room was a little worn but spotlessly clean and the bed was comfortable and the a/c worked incredibly well. The mini-kitchenette had a fridge, microwave, coffee machine and dishes and cutlery. It did NOT have any coffee, milk, sugar or tea, but I am used to lousy Mexican hotel coffee and had packed my own Starbucks filters and a mini-milk so enjoyed an early morning cup of coffee watching an amazing dawn break over the beach. I would definitely use this hotel again.

Weird that in order to check in one must convince the guard that we were staying in the hotel, this seems to be the norm as i saw a line of cars telling the guard they were guests already or were going for check-in. Plenty of parking spaces. The check-in staff was nice but definately took a long time for the check-in and more than 20 minutes for the check-out. Nice room with a view, we had breakfast at their restaurant big mistake.....for 250 pesos they offer sunny delight with pulp seems they squeeze one orange to make it seem natural, just sad. Requested an omelet only whites with mushrooms, the lady in charge of that station took the spoon from the pork skin stew to separate the yolk and then took the spoon from the jam to add the mushrooms.....nasty food contamination even more so that i was pregnant and couldnot eat cold cuts or fat. Coffee was cold, when requesting piping hot only got lukewarm. The beach was nice would not return, we got a better deal at las brisas. In front there is an ice cream shop, natural custom made with fresh fruit yogurt icecream. Many restaurant but close early on low season