The hotel was mostly fine, but had a few surprises. I booked a King Oceanview, all-inclusive. On arrival we were told the following were not part of the all-inclusive option: room service, bottled beer, any name brand liquors i.e. Absolut, etc, and certain premiums on the meals (i.e. lobster/shrimp at the "Sunset Grill" which was offered 2 per 7 night stays). I am used to all-inclusives where it's truly all-inclusive. They gave us a list on check-in with what was included, and the mini-bar was on it but only the drinks, not the snacks, and they still tried to charge us for the water/beer we took from the mini-bar when we checked out (this was resolved however when we referred to our handy sheet they gave us). The wi-fi only worked 3 of the 6 days we were there. There are no balconies. Most of this we were expecting as we read other reviews prior to traveling but it wasn't crystal clear. I just felt like I paid for all-inclusive but it was definitely the most "budget" all-inclusive I've ever experienced. The service was also mediocre at best. There were a few gems but for the most part, I really felt like I had to go out on a limb to be nice to
The good: the rooms were nice and clean. They were small but we didn't care - we were only there to sleep. There were a lot of palapas, some with extra padded cushions (fabulous, my friends!) and lounge chairs to use both pool and beach side. There was drink service at both the pool and beach, although scarce at times. The food was actually pretty good, although options limited. We planned on eating out most of the time anyways as we prefer the surrounding restaurants, Any Tamales, Emilios, Chili Beans etc.
Would I stay there again? If I was on a budget, yes, however I think I'll pay the extra next time to go back to the Dorado (been once) or Presidente (haven't stayed there but always looks so nice). This is our 3rd trip and won't be our last. We love it!
- Official Description (provided by the hotel):
- Emporio Ixtapa greets guests in a spacious lobby , which include clarity marble floors and abundant planters with tropical plants, covered by a dome inspired by Mexican colonial architecture. This peaceful atmosphere , with equipales traditional wood and leather is ideal for couples or families seeking the privacy of a place to relax and enjoy the mar.Uchas thanks for your comments and attention of our staff. We are working on continuous improvement of hotel and appreciate your input which will take into account in order to continue providing excellent service ... more less
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- Also Known As:
- Emporio Ixtapa Hotel Ixtapa
- Emporio Hotel Ixtapa
- Emporio Resort Ixtapa
- Hotel Emporio Ixtapa