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“Just OK” 3 of 5 stars
Review of Holiday Inn Ixtapa Hotel

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Holiday Inn Ixtapa Hotel
3.0 of 5 Hotel   |   Paseo De Las Palmas Esq | Agua, Ixtapa, Zihuatanejo 40880, Mexico   |  
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Ranked #18 of 23 Hotels in Ixtapa
Acapulco, Mexico
Top Contributor
148 reviews 148 reviews
75 hotel reviews
Reviews in 63 cities Reviews in 63 cities
138 helpful votes 138 helpful votes
“Just OK”
3 of 5 stars Reviewed February 5, 2012

This hotel is a block behind the main drag which means it has good access to everything but no sea view. Check in was slowish and the receptionist extremely unsmiling. Some of the rooms have a nice view over palm trees and mountains but mine had a view of the kitchen roof and all the smells that go with it, which meant most of my waking hours actually spent in the room were spent thinking about food. The room was ok but I was amused by the labelled pillows "soft" and "hard", when "lumpy" would have pretty much described all of them. The sheets were also old and pilled and the curtains not easy to draw and one of the handles came off in my hand.
The pool area is fairly attractive and there was a nice family atmosphere and it struck me how well-behaved and quiet everybody seemed, especially as it was a bank holiday weekend.
The breakfast buffet was meagre and unimaginative and despite arriving well over an hour before it closed, several things had run out and were not replaced, and the egg chef was unsmiling and surly. Some nice looking meatballs proved to be gristly and disgusting and as I foolishly swallowed them, I knew I would be in trouble later in the day which proved to be the case. Since this was all I ate all day, I have absolutely no doubt as to the cause of the trouble.
The hotel needs some investment and some hands-on management and the staff need more training . The whole place shows the kind of laissez faire only too common in Mexican hotels recently. I have been to Holiday Inns that are excellent but this is not one of them.

Room Tip: Ask for mountain view.
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  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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95 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 29, 2011

This hotel is like every other Holiday Inn in many ways - the decor, room furnishings and the same standard you would expect from a Holiday Inn. But it also had a fantastic pool and sunbathing area, and the staff were very pleasant and helpful, even bringing us drinks to our sun loungers. The food was good, nothing special, but good value for money. The entire hotel was spotless and very well maintained. Overall I would recommend staying here.

  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandpoint, ID
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 27, 2011

We had a very enjoyable stay at this Holiday Inn. It is a very short walk to markets and restaurants, about 5 minutes. Another couple of minutes and you are on the beach whether you slip through one of the hotels like the Barcelo or use the public entrance to the left of the Barcelo. There is an OXXO convenience store close by as well to grab some munchies, beer, etc. The only thing I would have liked that was not available is a refrigerator but there was ice to lay my beer in to keep cold . The beds are a little firm for me but we still slept great. Also there was always at least one person at all times that spoke English so that was helpful. For the price, I highly recommend this hotel if staying on the beach is not necessary.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 20, 2010

This is the second time I stay here and I'm very satisfied with the service and the attention I received from the staff. The Front Desk clerks were very friendly and helpful. I would not hesitate to book my next trip in this Property.

  • Stayed November 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cheyenne, Wyoming
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 14, 2009

This is a great hotel and offers a real "Mexico Holiday" experience. The rooms are not fancy, but clean, neat and air conditioned. It's every thing you'd expect in a Holiday Inn. They have a complimentary business center and a really nice pool with swim up bar and pool service. There are not many Americans at this hotel. They are two blocks away at the big all-inclusive resorts where they like to pack you in and keep you there. You'll see mostly Mexicans on Holiday at this hotel. I just loved to sit by the pool all day and get my frosty beverages you can say Rum Punch right?" and snacks and soak in the sun. That seems to be what many of the hotel guests did as well. Don't get any meal plan. There is a shopping plaza about one block from the hotel with a huge variety of quality restaurants and shops with Mexican prices. The beach is only a 2 block walk away if you prefer sun and sand. They offer tours of the area via the hotel concierge. The staff speak broken English so really not a problem if you don't speak Spanish. Most of the restaurants near by have staff who speak English. Our entire stay for 3 nights with alcoholic beverages and food pool side was less than $450.00 for both of us. If you want Mexico this is it!

  • Liked — It's proximity to inexpensive food, drink and beach.
  • Disliked — The work out room.
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, Minnesota
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 28, 2008

I had seen mostly mediocre reviews (and one really sour one) before arriving. My experience in Ixtapa was one of the best holidays I've had in the last few years. Here's why...

This hotel isn't right on the beach, but that's accessible a number of ways (Ixtapa is more of a commercial loop than a town) and you're not paying a fortune for a view of the ocean.

While many "all-inclusive" resorts and hotels tend to start with splendid service and then taper off halfway to three fourths of the way through your stay, the service and staff at the Holiday Inn remained excellent until we said our final "adios" on our last Sunday. The food bar isn't quite as huge as the 4-5 star joints, but the food was excellent and actually did change from night to night. I'd rather have a little variety in my selection than stare at the same "ice swan" carving night after night while the canteloupe gets stale.

I've travelled through four continents and this is one of the few foreign hotels I've stayed at where the water pressure and temperature are good and the water stays inside the shower stall. Did I mention free internet with the all-inclusive package?

Worth the money in Ixtapa/Zihuatanejo:
1) Fishing - we left early, spent an hour waiting in the gulf then bagged two, six foot sailfish one after the other. It took me about 15 minute to land mine, then my daughter took 10 minutes to land hers. A local restaurant prepared it for us (see below). Cost: about $120/person not including taxi.

2) Swedish massage - $35.00 for one hour. Wow! (At the hotel)

3) Parasailing - $25.00 for a 10 minute ride - just remember to get your butt way back in the sling before takeoff or you'll feel like you're sliding out of the harness 300 feet up.
They launch and recover you on dry land so I did this in my street clothes. During the ride my hands were free to take some nice photos.

Now the beach: About a 10 minute walk from the Holiday. Our tour guide "arranged" for us to use the palapas (umbrella w/ table) at an associated, beach hotel but I was uncomfortable as soon as I saw hotel security eject two families (who were guests at that hotel) for lack of palapas reservation. I was much happier just paying about $20 for a palapa at the public beach. In Ixtapa there are vendors on the beach but they don't pester you to death every second like they did in Manzanillo two years ago.

If you want to go out to eat (instead of the hotel) try the 'El Arborito' restaurant in the middle of the 'fleamarket and mall' area between the Holiday Inn and the beach area. Their cook prepared our sailfish three different ways, it was incredible and the tab for four people came to less than $50, including the tip! This is the kind of place Rick Steves would find if he wrote about Ixtapa.

If you're bumming around and want a "brunch" try the chips and guac at that restaurant, with a corona beer (with a piece of lime of course) and top it off with their fried banana. Superb!

Taxis are fairly cheap, averaging about $5 for a 15 minute ride to the marina and fishing in Zihuatanejo (which is the real town).

Any downers here? Not really, although their check-in is around 3pm, so if your flight gets there in the morning you may be walking around the pool and bar area for awhile.

Oh, also, if you've never had a trophy fish mounted, be prepared for major sticker shock! I was going to mount mine but the best offer I could get was "only" $500.00 - down! (out of $1100-1200) and that doesn't include shipping. Needless to say, neither my daughter or I opted to mount our trophies.

But those are little things...

I would recommend this hotel and town to anyone thinking about Mexico.

One more thing: All of the key people (concierge, headwaiter, maitre 'd, etc.) at the hotel do speak pretty good English so communication was never a problem with us, even though I'm the most "fluent" one in Spanish - about 10 tourist phrases, total.

Stayed December 2008
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 26, 2008

Spent a very nice 4 day vacation here following a business trip to Mexico. Hotel is fairly new, clean, staff seemed pretty friendly, English limited but enough to get by. Nice pool, rooms OK. 2 blocks from beach, but we had a car, so no problem. Rates are lower because not waterfront (we paid $81/night US, but that might have been a last minute deal). Public access for Ixtapa beach is ~2-3 pleasant easy blocks away. Very close (1-2 blocks) for restaurants & shopping. With a car, this was a perfect base for exploring the area - under 10 minutes to Zihuatanejo (but parking there is a pain, consider bus or taxi), 15 minutes to Isla Ixtapa. Zihua has terrific beaches, Ixtapa Beach is fine for sun & sand, nothing special beyond that. Would recommend this hotel to friends if beachfront location is not a priority. Occasional hotel meals are OK, esp breakfast, but do not recommend all-inclusive, because better & cheaper meals are close, inexpensive, and good. (Mamma Norma's for breakfast, Maria Bonita or Laguna for dinner, anywhere with guacamole & ceviche for lunch!) Same goes for most of the hotels there. You're missing half the enjoyment if you stay in the hotel or on the hotel beachfront.

  • Liked — Quiet, clean, friendly
  • Disliked — A bit off the beach route
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Ixtapa Hotel

Address: Paseo De Las Palmas Esq | Agua, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 23 Hotels in Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Ixtapa Hotel 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Holiday Inn Ixtapa Hotel is a modern building with high quality facilities and services for the leisure visitor or businessmen. 'Executive Rooms' . Air conditioned rooms, hallways and meeting rooms. Room service, restaurant, garden side cafeteria area, a combination of swim-up / dry pool bar, free-form precious large swimming pool with kid s area. The Holiday Inn Hotel can accommodate meetings up to 350 people theatre set-up and 200 for banquet. Convention registration room. Inside parking facilities for up to 110 vehicles. Not a beachfront property, we are located two blocks from El Palmar Beach. European, American, MAP and FAP plans available. Convenient rates and packages for groups, seminars, small conventions and all type of events. Natural ambiance surrounded by lush mountain and green gardens. Also, ecological and protection of species areas. We are 20 minutes driving to and from the airport. Ixtapa is the modern concept with all types of comfort and Zihuatanejo is the typical nice town with beautiful bays and beaches. ... more   less 
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Also Known As:
Holiday Inn Ixtapa
Ixtapa Holiday Inn

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