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“Ixtapa Palace Quiet Retreat” 3 of 5 stars
Review of Ixtapa Palace Resort & Spa

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Ixtapa Palace Resort & Spa
3.0 of 5 Hotel   |   Paseo de las Garzas esq. Paseo del Rincon, Ixtapa, Zihuatanejo 40880, Mexico   |  
Hotel amenities
Ranked #22 of 23 hotels in Ixtapa
Tacoma, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Ixtapa Palace Quiet Retreat”
3 of 5 stars Reviewed January 14, 2011

I have stayed here before in 2002 and had a better time January 2011. Not many Americans at this place which had Mexican families and has a Mexico feel. Away from the beach front madness. Clean/ cool pools with good pool bar drink service by a friendly man.
Staff was friendly and helpful. Don't expect room maintenance repairs although our room was one of the remodeled rooms and was nice although bed was firm, but we slept well after a day in the sun. Close to town and restaurants. Would recommend for a low key visit and mellow stay. May not be for everyone expecting the beachfront scene.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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57 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lewiston, Idaho
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 27, 2009

Just like the review stated before me. IF you like to share your resort vacation with hundreds of Federal Police then this is the place. We felt completely unwelcome at this resort. THis resort caters to the Federals only. Restaurant is open for them only. Swim up bar closed, the water park was closed. The staff was very unfriendly and unhelpful. The rooms were old and worn down. No hot water. Nothing seemed to work. We spent majority of our time off the resort. Ixtapa itself is a wonderful place, but just do not stay at this resort. We called RCI and complained and they did compensate us by giving us another week. Thank God there was plenty of other things to do off the resort. Ixtapa has great restaurants, and shopping and lots of activities. We booked several activities through Ixtapa Holidays. Carlos was wonderful and very accomodating. Go to Las Gatas if you can. Beautiful beach. Walk all the way down to the end of the beach and stop at Otilia's. Ask for Franco. The staff there was wonderful and we had a blast. We went over there twice during our stay and Franco just took really good care of us. We will be going back to Ixtapa our next trip, but we will never stay at the Ixtapa Palace again.

  • Stayed November 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
usa
1 review
1 of 5 stars Reviewed December 19, 2009

Ixtapa Palace ....What a dump.
Stay away from this place BAD NEWS !!!
Worn spots on the sheets, no towels in the room, water coming up through floor drain in bathroom, the whole place is worn look.
Water park next door didn't work. We share the hotel with 200 - 300 federal police staying at the facility. Felt like I was staying in the Green zone in Iraq. Automatic weapons, flack jacket, some with face masks on. Restaurants: There was no place to eat at hotel since it was a full time job feeding the troops but found a nice place around the corner. Went to Pacifica Report and bought a time share.
Loved Ixtapa, beautiful beaches, friendly people.

  • Stayed November 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taba in Piedmont
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed December 17, 2009

12/09 stayed 1 week thru RCI. Had read questionable reviews, but we were quite satified with our 1 bedroom suite.Clean . daily maid service.staff friendly.not on beach but well located.
Pool a little cool, and TV stations limitied, but otherwise quite nice
A Big fitness center
ME Piedmont

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico
Top Contributor
103 reviews 103 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed October 22, 2009

This is not a bad hotel but is not what I expected for the money. Is not located on the beach, you have to walk some blocks to get to a crowded public beach. I must say is one of the worst locations on the hotel zone because of that, though is close to some nice restaurants. The hotel have some nice amenities like a pool table an a gym. The facilities look outdated.The suites are large and have a kitchen, personaly I do not like mi wife cooking on vacation so we prefer one of the all inclusive resorts beachfront, you might think they are a lot more expensive, but they are not.

  • Stayed December 2007, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 3, 2009

This place was an exchange through RCI , cannot believe they are even associated with them. this place is so run down, nothing worked, or was open. handle on slider was broke,we got the screw in enough to lock the door, no pillow cases on pillows, which look like just bags of stuffing, water in pool was very dirty looking, microwave didn't work, bathrm light was as bright as a nitelite, no room safe, so had to carry all doct. and money with us, waterslides were not working, stayed 1 night and found another hotel.

  • Stayed April 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2009

We traveled in Feb 2009 had a wonderful family vacation the staff was friendly and very helpful since we didn't know much Spanish. The hotel is centrally located. Lush tropical vegetation. The room was clean & spacious, large pools ,walking distance from beach. The water park was fun for the kids. Would go back again in a heart beat.

  • Stayed February 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ixtapa Palace Resort & Spa

Address: Paseo de las Garzas esq. Paseo del Rincon, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ixtapa Palace Resort & Spa 3*
Official Description (provided by the hotel):
Imagine a condo in a tropical town, beaches with crystalline water, colorful fish and exotic drinks.Ixtapa Palace Resort welcomes you to Mexico’s best kept secret with a true Mexican atmosphere, original charm and tradition. A distinctive resort to relax and enjoy the tropical surroundings or take part of the many amenities Ixtapa Palace has to offer its guests. - Relax in one of our 3 swimming pools. - Enjoy a relaxing day at the spa, with Ixtapa's only temascal. - Ixtapa Palace hosts the largest gym including free weights, machines, cardio, aerobics room, tennis and squash courts. - High speed tobogan for the kids. - Mini-golf and table tennis. - All suites are equipped with A/C and calbe tv. - Ask about our suites with kitchenettes.We hope you enjoy your next vacation to Ixtapa Palace Resort. ... more   less 
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Also Known As:
Ixtapa Palace Magic World Hotel Playa La Ropa
Palace Magic World Ixtapa
Palace Magic World Hotel Ixtapa

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