I stayed at ParkRoyal Ixtapa for 4 days, and the service there was beyond mediocre. I work on the hospitality Industry myself, and prior to my visit there, I read the other reviews, both English and Spanish. They were bad, but I didn't want to really believe them. Well, once I got there I understood the bad reviews.
I saw the personal in that hotel with no hospitality training whatsoever.
A few Examples:
While eating at the buffet restaurants, servers wouldn't come to take care of us, or they would rush us at the end, cleaning and wiping tables over us still on the table. when ordering drinks, they wouldn't come right or at all.
We were one night at the beach, and the person in charge of cleaning that area came to us 3 times asking us not to step over the sand he had already "swept" We were polite the first time, but after that it just became annoying. It is the sea after all. The waves were messing up his "designs".
Our uncle became sick with something he ate there. When we called and asked for room service, they said we were not allowed to order in because we had the "All Inclusive Pkge"
I tried using the internet a couple of times with no one taking care of the center. In general: Workers are not trained to offer the client a good experience.
I do not recommend this hotel. It's not worth your money.
- Official Description (provided by the hotel):
- We offer all inclusive vacation packages and specials that will allow you to do more on your visit to the beautiful Park Royal Ixtapa in Mexico. Seasonal specials and vacations are offered throughout the year, so come back often to see what’s new.Our all-inclusive program lets you enjoy yourself even more by keeping it simple. ... more less
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- Also Known As:
- Park Royal Ixtapa Hotel Ixtapa
- Park Royal Hotel Ixtapa
- Ixtapa Park Royal Hotel