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“OK Place” 3 of 5 stars
Review of Park Royal Ixtapa

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Park Royal Ixtapa
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)   |  
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Hotel amenities
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Mejor Tarifa Garantizada!
Ranked #13 of 23 hotels in Ixtapa
Halifax, Canada
1 review
2 helpful votes 2 helpful votes
“OK Place”
3 of 5 stars Reviewed February 18, 2013

We had 9 in our group, and this was the first time I stayed in Ixtapa. Let me first say that we found the area beautiful. Now for the resort, This resort needs an updatet. When we first arrived, we were late arriving at the hotel, and the busdriver let us out on the street, so we had to drag our luggage in ourselves, Not a huge deal, but, would have been nice to at least been offered a cool towel or even a glass of water. Our room was on the 17th floor and it smelled very musty and the bed was as hard as a board.Our air conditioner did not work properly and our patio door would not close properly and would not lock. But being on the 17th floor I was not overly concerned about that. After saying this I would also add that the room was spotless and so were the linens and towels. Take your own lotions and soaps because they were very sparce.There was only 1 al a carte restaurant, and two small buffets. The food was good but not much variety. Not even a toaster, So you must order toast or bacon. No one told us that , so it was 3 days before we found that out.Staff is very pleasant, but to me did not go out of there way. Our poor waitress seemed to be overwhelmed and over worked, I sometimes felt bad asking for more coffee, so I didn't bother to ask. The resort itself is very clean and the staff was on top of any mess that might be there.they were constantly cleaning the pool area.The music was very loud all the time, even in the pool area, it was constantly booming, and after dark the lobby was filled with very loud music.It was difficult to just sit and chat, as you were always saying" WHAT did you say" Too Too loud. The resort was filled with locals and their families, They were very polite and so were the children. As the weekend progressed, we found more and more locals and thier kids were using the resort, and the pool showed it. The last 2 days we would not use the pool as it became very murky and yucky.I think their was a lot of peeing in the pool with the little ones. I will go back to Ixtapa but not to this resort.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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362 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Olympia, WA
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed February 12, 2013

We loved our week at Park Royal. For mostly buffet dining - the food was amazing! I wanted to try everything I that I had never eaten before and there was more than enough to satisfy at every meal. I especially like the coconut fish at the Pescador restaurant. The beach was beautiful and we really enjoyed watching the para-sailors from the comfortable shade of the palapas. I watched those beautiful parachutes fly up every day and finally got the nerve to try it myself! Wow!
All in all -- I can't say enough about this beautiful place! The staff was friendly, it was imaculately clean, the drinks were good, the view terrific, comfortable beds, and an amazing sunset every night! Paradise!!

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White City, Regina
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 8, 2013

My husband and I were at the Park Royal in Ixtapa from Jan.16-Jan.30th/2013. From the reviews mentioned previously, there had been many upgrades to the hotel. From what we experienced, there had been NO upgrades. The travellers to this hotel were VERY few unless you wanted to try and converse with Mexican families with children. The Disco area was very quiet and could definitely be put to better use. The nightly entertainment was very dull as Mexican music can only be heard for so long.........I still like the Park Royal; however many upgrades are needed. Why not offer refrigerated beverages and locked compartments to their customers. Other resorts offer this!! The music played during the day was 90% Mexican, so that was a little TOO much to handle. I would think very hard as to whether I would stay at this hotel again, with 1 el a carte restaurant to say the least. Get some work done with some useful upgrades and then maybe we'll be back. Food was nothing to complain about eventhough I got deathly sick a few days before we had to leave. A beautiful beach and awesome weather!

Room Tip: Insist on a room that is ocean view and that has been upgraded. Ask about a refrigerator that is ref...
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 26, 2012

We are Royal Holiday owners and we were told when we joined that we would be able to get the remodeled rooms. That was not the case. Some of the rooms are still very outdated and have no view at all. We booked an ambassador room that gave us a corner view and a sitting room. We were on the 11th floor for the second time staying at this particular resort and had a view of the middle of a palm tree. The room smelled old and the beds were so uncomfortable that it was difficult sleeping. The food is buffet style and not very good. Although we paid for an all inclusive we ate out most of the time. The noise coming from the lounge was very loud.
The employees are the high light of the resort. They are the most pleasant resort workers we have experienced. The property was very clean and the ladies that cleaned are room were excellent.

Room Tip: Ask for a floor above the 13th floor for a view. Ask for a remodeled room
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumberland, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 5, 2012

We really enjoyed our 2 weeks at the Park Royal. We found some favorite staff (Abraham @ the pool bar, Osvaldo - waiter in the Veranda and Pescador, Cythia - hostess, Lourdes @ the Veranda,Nicholas @ the beach bar, Luz @ the towell hut, Jose @ the Veranda and Pescador, Andres @ the lobby bar) and enjoyed talking to them as much as we could in Spanish. When we were lost for words ... we all just laughed. Our room (1921) was great, most of the food we tasted was excellent. We tried the Italian restaurant because some one said "you have to go!" We both agreed that the choice of the buffet was better. The oriental night was pretty good and so was the Tex Mex night. The BEST was the coconut fish at the Pescador ( I had that everyday for lunch - pefect serving and sooo good!) We had no problems getting a beach chair at the beach everyday. There was always fresh fruit and vegetables. The walking path right across the street can take you to Playa Linda (about an hour walk - maybe a bit longer) or you can take a bus for 9 pesos! If you walk down to the Pacifica Hotel (to the left at the very end of the beach) you can watch them feed crocodiles every day at 3pm! The great thing for us was that it was FULL of Mexicans. They were all so friendly! We loved to see the kids playing with their parents! It was quieter during the week if that's what you are looking for. The music from the chill out lounge didn't bother us, the bed was comfortable and the sun sets were nice. We will be back!

Room Tip: Room 1921 had the sunset ....
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2012

Attentive staff. Nice rooms. View of the ocean is great. Easy access to the beach. Beach palapas as well as comfortable loungers close to the pool. The late night boom-boom loud music from the Chill-out Lounge is a bit noisy. Liked the pool table there but it needs much better overhead lighting! Loved the Italiano restaurant on site - risottos are wonderful. Waiter Luis was especially a joy to get to know during our six-night stay. Breakfast and lunch restaurants also have a lot of choices and quality. Coconut fish filets excellent. Enjoyed the bartenders at the swim-up and lobby bars. Mega influx of Mexican families during the Friday through Sunday weekends but we got to enjoy uncrowded time for our Sunday to next Sat. stay. Daily activities could use more attention and staff. We loved the 2 massages for 300 pesos at the massage shacks down the beach. Very nice!

Room Tip: Rooms are from the 10th floor to the 23rd floor -- we liked our room with ocean view halfway down th...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 15, 2012

A friend has a Royal Holiday time share, so we use it approx every other year. This is the nicest place we have stayed yet and we loved the Ixtapa/ZIhuatanejo area. The rooms were gorgeous, the weather was beautiful and the area was very easy to get around. One of the things we enjoyed was that most of the other guests were Mexican not US/Canadian tourists. Internet access could have been better - their secured wireless system wouldn't work, so we ended up using an unsecured connection.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Ixtapa
#8 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Official Description (provided by the hotel):
We offer all inclusive vacation packages and specials that will allow you to do more on your visit to the beautiful Park Royal Ixtapa in Mexico. Seasonal specials and vacations are offered throughout the year, so come back often to see what’s new.Our all-inclusive program lets you enjoy yourself even more by keeping it simple. ... more   less 
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Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel

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