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“Building is old and in need of an update - beds were horrible” 3 of 5 stars
Review of Park Royal Ixtapa

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Park Royal Ixtapa
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)   |  
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Hotel amenities
Ranked #13 of 23 hotels in Ixtapa
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
“Building is old and in need of an update - beds were horrible”
3 of 5 stars Reviewed December 26, 2012

We are Royal Holiday owners and we were told when we joined that we would be able to get the remodeled rooms. That was not the case. Some of the rooms are still very outdated and have no view at all. We booked an ambassador room that gave us a corner view and a sitting room. We were on the 11th floor for the second time staying at this particular resort and had a view of the middle of a palm tree. The room smelled old and the beds were so uncomfortable that it was difficult sleeping. The food is buffet style and not very good. Although we paid for an all inclusive we ate out most of the time. The noise coming from the lounge was very loud.
The employees are the high light of the resort. They are the most pleasant resort workers we have experienced. The property was very clean and the ladies that cleaned are room were excellent.

Room Tip: Ask for a floor above the 13th floor for a view. Ask for a remodeled room
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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362 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Cumberland, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 5, 2012

We really enjoyed our 2 weeks at the Park Royal. We found some favorite staff (Abraham @ the pool bar, Osvaldo - waiter in the Veranda and Pescador, Cythia - hostess, Lourdes @ the Veranda,Nicholas @ the beach bar, Luz @ the towell hut, Jose @ the Veranda and Pescador, Andres @ the lobby bar) and enjoyed talking to them as much as we could in Spanish. When we were lost for words ... we all just laughed. Our room (1921) was great, most of the food we tasted was excellent. We tried the Italian restaurant because some one said "you have to go!" We both agreed that the choice of the buffet was better. The oriental night was pretty good and so was the Tex Mex night. The BEST was the coconut fish at the Pescador ( I had that everyday for lunch - pefect serving and sooo good!) We had no problems getting a beach chair at the beach everyday. There was always fresh fruit and vegetables. The walking path right across the street can take you to Playa Linda (about an hour walk - maybe a bit longer) or you can take a bus for 9 pesos! If you walk down to the Pacifica Hotel (to the left at the very end of the beach) you can watch them feed crocodiles every day at 3pm! The great thing for us was that it was FULL of Mexicans. They were all so friendly! We loved to see the kids playing with their parents! It was quieter during the week if that's what you are looking for. The music from the chill out lounge didn't bother us, the bed was comfortable and the sun sets were nice. We will be back!

Room Tip: Room 1921 had the sunset ....
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2012

Attentive staff. Nice rooms. View of the ocean is great. Easy access to the beach. Beach palapas as well as comfortable loungers close to the pool. The late night boom-boom loud music from the Chill-out Lounge is a bit noisy. Liked the pool table there but it needs much better overhead lighting! Loved the Italiano restaurant on site - risottos are wonderful. Waiter Luis was especially a joy to get to know during our six-night stay. Breakfast and lunch restaurants also have a lot of choices and quality. Coconut fish filets excellent. Enjoyed the bartenders at the swim-up and lobby bars. Mega influx of Mexican families during the Friday through Sunday weekends but we got to enjoy uncrowded time for our Sunday to next Sat. stay. Daily activities could use more attention and staff. We loved the 2 massages for 300 pesos at the massage shacks down the beach. Very nice!

Room Tip: Rooms are from the 10th floor to the 23rd floor -- we liked our room with ocean view halfway down th...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 15, 2012

A friend has a Royal Holiday time share, so we use it approx every other year. This is the nicest place we have stayed yet and we loved the Ixtapa/ZIhuatanejo area. The rooms were gorgeous, the weather was beautiful and the area was very easy to get around. One of the things we enjoyed was that most of the other guests were Mexican not US/Canadian tourists. Internet access could have been better - their secured wireless system wouldn't work, so we ended up using an unsecured connection.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellville, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 14, 2012

Having now stayed here two years in a row I still like this hotel. That being said I would strongly warn about the disco music noise on Friday and Saturday nights. We were on the 20th floor and it was still loud enough to vibrate and boom through the walls. Earplugs helped somewhat. The bed was extremely firm but sleepable without asking for a topper this year. The air conditioner worked and the room was cool during the day and tended to be cold at night, which was nice. However, the drip pan didn't drain properly and every two days water was all over the floor and we'd have to call maintenance in to manually drain the pan. A bit of a pain, but then again the a/c cooled great. The food was exellent and we even went to the local fish market in Zihuatanejo and brought back fresh fish that the chef in the Pescado restaraunt fixed for us that turned out fabulous. The other thing that I noted this year was the influx of families with children for the weekend. The same thing may have happened last year but we were too busy with the wedding to notice. If you want quiet with fewer kids running around avoid the weekends as earlier in the week was just about perfect. Other reviewers have said it's quieter on the other side of the hotel that does not overlook the pool and I may try that next time. All in all we had a great time and would stay here again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Succasunna, New Jersey
Top Contributor
92 reviews 92 reviews
5 hotel reviews
Reviews in 41 cities Reviews in 41 cities
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed October 28, 2012

You heard don't drink the water in mexico,well don't go to the villas. We had been to Ixtapa before and when a relative offered us a week of time share we choose the villas. When by chance they discovered that we did'nt own a time share it started by asking us to attend a sales presentation,we said no. At 8.30 in the morning we had a knock on our door.Would you like breakfast and a introduction to our vacation club. No less than 5 times per days we where accousted by sales people. for a minimum of 35 times in which they can't take no. They where waiting
outside the restrooms.
If you take the cost of transportation,and the long hours from New Jersey, the cost of food and local transportation etc. This is not a cheap vacation to be spoiled and this is not in a 5 star resort but an aged one and the villas are in need of upgrading and some repair.

Room Tip: .Find a week when the time share staff have all come down with a stomach virius and any room will be...
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  • Stayed March 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 10, 2012

It's just average hotel, it needs maintenance and improve the swimming pool.

The activities in the hotel are just good, the food is good and the location is very good.

The beds are not quite comfortable, this is another opportunity area.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Ixtapa
#8 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Official Description (provided by the hotel):
We offer all inclusive vacation packages and specials that will allow you to do more on your visit to the beautiful Park Royal Ixtapa in Mexico. Seasonal specials and vacations are offered throughout the year, so come back often to see what’s new.Our all-inclusive program lets you enjoy yourself even more by keeping it simple. ... more   less 
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Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel

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