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“Nice stay” 4 of 5 stars
Review of Park Royal Ixtapa

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Park Royal Ixtapa
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)   |  
Hotel amenities
Ranked #12 of 25 Hotels in Ixtapa
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice stay”
4 of 5 stars Reviewed May 3, 2012

We stayed at the Park Royal in Feb. and had a very nice stay. The hotel and grounds were very clean with staff constantly cleaning throughout the day. The staff were friendly and accommodating. A safe in the room would have been helpful. The beds were extremely hard and did not know to ask re a topper. The pool was beautiful and we never had a problem getting a deck chair. The food and bar service were very good. It would have been nice to have one more ala carte restaurant especially when you are staying for 2 weeks or more. We would have really appreciated being able to keep our bracelet on the day we were leaving until time to go to the airport as our flight left very late in the day and our checkout time was hours earlier. Overall, a very nice stay.

Room Tip: We had a room on top floor away from disco and it was a lovely view and quiet.
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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460 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
calgary alberta
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 23, 2012

We stayed at Park Royal the week of Easter break. The hotel was wonderful, very clean and friendly., but very busy at that time, mostly with Mexican tourists. The rooms were average with a nice balcony overlooking the pool area. The beds were comfortable and we did not need a bed topper. The food was very good most days, lots to choose from and the staff was excellent! Pool was nice, lots of chairs and shaded areas. Two different washroom areas close by, plus a fitness gym, and store. There is a restaurant near the water which is a nice change from the main buffet. Beer came served in a cold frosty mug. You could order specialty of the day or have buffet. We ate a few times at the snack bar which had burgers, nachos,pizza, ect. Beach was beautiful with a soft brown sand, lots going on with parasailing, banana boats, and travelling musicians. Our son went parasailing which was 25$ for 10 minutes, those guys were very busy and had things down to a science, perfect landings! We went to the a la carte restaurant twice and the Italian meals were very good with excellent service. The staff really strive for you to enjoy yourself and relax. We had no problem or line up to make reservations, wish we had gone more there. The Chill lounge, night club was comfortable, mostly beds to relax on, but the music was played way too loud!! It was impossible to talk there and mainly complaints that the music went past 2am, very loud. We did get used to it but bring earplugs. Ixtapa was a wonderful place and I will definitely go back there. I would stay again at Park Royal. The one negative would be the time share people at the elevator exit. They were friendly but sometimes annoying. We were grateful to have our Westjet Rep. named Ulysis who was a great help, very friendly, non-demanding and reassuring to help ease any concerns we had. Overall Had a great time!!

Room Tip: King size bed rooms have the best view but the loudest music!
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 6, 2012

We had the best vacation at Park Royal Ixtapa. The staff was always friendly, helpful and courteous. The resort is very clean. We enjoyed the food and were surprised the selection was better than at other Park Royal resorts we stayed in. However, the birds if you sit outside for breakfast are thiefs if you leave food on your table and were a bit annoying. We also enjoyed the excellent service at the Pescador from Adrian and one other waiter. The live music at lunch and in the evening was fabulous. Alycia, the waitress in the lobby was very good too. The nightclub on the beach is the best. We also enjoyed the bike tour through the conservation park and borrowed the bikes for several of our own excursions. That was a nice feature. We drank too many chango sucios and felt that all alcoholic beverages were free poured and not watered down as in some other resorts. We took several day excursions and really enjoyed the countryside tour where we went to Petatlan, Xihuacan (archeological site), Barra dePacotas. It was a full day with amazing memories. Some reviews said the beds were too hard. They were firm and not a problem for us as we slept very well. We had to ask to get moved due to strong smells of paint where they were renovating down the hall. We were very happy to be moved to the top floor corner where we had views of both directions on the beach and a very large balcony. We plan to return in January!

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, Washington
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 29, 2012

Just got back from Park Royal Ixtapa, We went as a group of 21 ages from 19-55,. Had a great time, Arrival was fast, Everyone at front desk great. We were given our rooms, called down for bed topper, it arrived within minutes. Food was good too. buffet is just that a buffet, it changes everyday. Italian was fantastic, however much too much food to eat, Second time I just had antipasta and entree much better. Pescador for lunch was fantastic. Bartenders were wonderful never without a smile, were willing to learn new drinks. All enjoyed disco at night, wish karoke would have been held at the disco hall and held for a longer period. Walking distance to Sr. Frogs and others. Taxi to Zihua 6.00. All and all it was a great time, we are booking for Cozumel next year and you will find us at the "Park Royal"

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 18, 2012

We recently stayed at the Park Royal, Ixtapa Mexico....March 5th thru the 12th...ask to be on the 18th floor or higher...we've stayed here 4 other times and must say that we have always had the BEST service from all the staff! Everyone is always willing to help, answer questions and do everything to make your stay as pleasant as possible! The staff was constantly cleaning, dusting and polishing making sure that the hotel was in tip top shape. The food was wonderful....we enjoyed the many different fish choices in the Pescador restaurant and the buffet was also delicious, especially the made to order omlets in the morning. We had burgers and chicken sandwiches at the snack bar for lunch that we good also. One disappointment we had was starting on Thursday many families moved into the hotel with children running around with no adult supervision...they also allowed the children to sit up at the swimup bar in the pool taking places that truely should have been for adults in my opinion. Luckily they checked out on Sunday so we had the rest of that day to relax before we had to leave on Monday. We visited with other visitors that had been there for 3 weeks and they told us that this is the way it is every weekend. There was a wedding at our hotel which was quite interesting to watch being set up, the staff worked so hard to make it so beautiful!! We never had a problem getting a chair either in the shade, by the pool or on the beach. We were told that tourism was down about 30%. Another thing that we did not like was that the disco music went so late into the night and was very very VERY loud, even with our patio door shut we could feel and hear the beat of the music and as I stated we were on the 18th floor (the floors start at 10)...we would have preferred to sleep with our patio door open and listen to the sound of the ocean waves coming it. We were also very disappointed with our Apple Vacation rep who did not show up all week, we would have booked a fishing trip and the sunset catamaran tour with him but we did it on our own. We ate outside of the hotel one night at Tabasco Rib which we would STRONGLY discourage anyone from eating there, they had poor service and the beef rib (thats right ONE rib) was very tuff, we couldn't eat it but still ended up paying for it. All in all, it was a very relaxing vacation and will go back to Ixtapa but might try a different hotel next year.

Room Tip: Ask to have a room on the 18th floor or higher with ocean view!
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
223 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
3 of 5 stars Reviewed March 11, 2012

If you love kids this is the place!
Expect LOTS of kids on the weekends and they take over the pool. And they are in the pool all day! Knocking drinks over into the pool and who knows what else.
We were there for 2 weeks In early Feb and starting on Thursday through Sunday the kids kept pouring in. In order to get away from them we down to the beach.. which is wonderful.
This property is rated as a Gold Crown... it is NOT.
This property is VERY clean. Everywhere you turn someone is cleaning something.
The reason why I gave it 3 stars instead of 2 was due to the property being so clean.
I read the other review about the beds being hard... well yes, they are very firm, but we found them suitable for sleeping. Because of the other review about the beds, I brought a foam pad down in my husbands golf bag and did not need it.
Overall, I would give the food a rating from bad to awful.
The cafeteria style buffett is just ok. There are lots of fruits to choose from and usually pancakes or waffles (hard) to choose from. The beset thing about breakfast is the lady that makes the to-order omelets. They were great and the best meal of the day.
There is a beach side self-serve cafeteria.. food here is just ok to bad. The fish (to order) is sometimes served uncooked (CAUTION). The food in the cafeteria is not always the best..hot food is not always hot. The meats are too tough to cut and sometimes are still raw in the middle. They do serve some sort of salad at lunch, they are often the best choice. You can order Fry's and they are pretty good. There is a hamburger hut and they are often the best choice for lunch. Most days there are 3 musicians that play during lunch.. they are the best thing about this hotel. I looked forward to hearing them every day.
There are 2 options for dinner.
First: The cafeteria:
They have a different food theme for dinner each night (week rotation) and the cafeteria style goes from just ok to bad. Sometimes your food is served warm and sometimes not. You can usually find one thing that you will like...but don't bet on it.
The Italian Restaurant:
What a joke! Men must wear long pants and closed toed shoes. No kids allowed. You must make a reservation....however the restaurant is often empty. They try to make this up-scale...what a joke. The food here goes from bad to very very bad. The best thing was the salad bar, and the soups....everything else may not be suitable to eat. Even the "special" is awful. Service is VERY slow.. so it will take you a long time to eat your awful dinner. When we ate here it was soup and salad for dinner, because everything else was awful.
Bar service
They have several bars on the property which make it easy to get a drink. Interesting, that with all the drinking we never saw anyone drunk, which suggests to me that the drinks were watered down.
Most rooms are small junior suites.. with a VERY small balcony. All rooms face the ocean.
We lucked out an got room 1711-1712, which was a very large corner room with a large balcony. We were able to enjoy the view the ocean and beach...full panorama. The beds were on one side and the living area was on the other side. Two bathrooms, two sets of closets, two showers. With a couch that opened up to sleep 2 more people. It was great that we had all this space for just the two of us.
Room Up-grades
Do not get fooled by this little comment. Their "upgrading the rooms" means nothing more then new tile on the floor and bathroom. They were "up-grading" some of the rooms on our floor... a real joke! Though the new floor tile did look nicer.
Water aerobics was the best.. the instructor was very good... and you got a wonderful workout. There was water volleyball, and dancing. Nighttime activities, they had some games and Karaoke night. A few times during the week the musicians sang. They were the best! I always looked forward to them, they had a full range of music selections... very nice.
The Beach
Very nice beach, great waves to play in. Easy access, lots of palapas for shade.
Would would NOT come back to this hotel. If they eliminated the all inclusive fee, then we'd think about it... and if we could stand all the kids.
Please read all the comments about this hotel... you will find them to all be true!

Room Tip: Try to get one of the corner rooms.. the higher floors were " up-graded"
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  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed March 5, 2012

We stayed at the Park Royal Ixtapa from Feb 22 to March 3, 2011. We visited Mexico numerous times & Ixtapa once before in 2010 & decided to try the Park Royal Ixtapa this time.

The GOOD: Staff are all friendly, curtious & eager to please. We were impressed, especially with one of evening waitresses, Alicia. Many of the staff speak some english & they always have a smile & "Hola!" for you. The pool area was meticulously cleaned every evening. Room is average size, each with small balconies, some larger than others. Every room has an ocean view. Hotel is centrally located on Playa El Palmar (beach). Beach is amazing at day or night, clean & lots of waves to play in. Chill-Out Lounge is nice for after hours drinks & a fun, comfortable place to literally "chill-out" & dance or just relax from 9pm to 2am. Lots of daily activities poolside, one swim up bar & another bar close to the pool/beach. Main lobby is a great retreat from the heat with cool breezes flowing through daily. We played cards in the main lobby most evenings. The live Mexican band are amazing professional musicians & offer some great traditional music & some upbeat music with a Mexican flair. Very impressed with them.

The BAD: Food. It's not all bad, but bad. There's a buffet open from 7am to 11:30am then 6:30pm to 10:30pm. Large area to eat either in air conditioning or outside in the breeze. We stayed for 10 days. There's a 7 day cycle for the menu, which is logical. We noticed food was being recycled from one day to the next after we started getting sick (sick 5 days out of 10). The food from "Oriental" night was recycled the next evening on "International" night. We clued in when the oriental rice from the night before was served the following evening as international rice which now included (i kid you not) hot dog weiners, spinach & clams added to the same rice. We noticed this same trend throughout our stay. That was disappointing.

There is a Italian restaurant on site that requires reservations which can only be made daily from 12pm to 4pm. If you don't make reservations before 12:30pm or 1:00pm, it's usually full. Don't bother eating there either. We ate there twice hoping the food would be freshly made. Not. Lasagna is made with raw dough (seemed like pizza dough), not lasagna noodles (seriously). Tuna fillets & Chicken Parmesean are not good either. We both got sick immediately after eating there, twice. Good salad bar, no question, just the food was always questionable about how it was prepared. It's like they tried to make the food look like it's supposed to, yet they don't quite understand the correct ingredients that should be in the dish. Spring rolls made with taco shells, for example, it looked good, but was kinda weird tasting & just not right.

We would have paid extra to have more eating choices or restaurants at the resort but we found we had to go off site to eat good local food.

Drink are watered down, no question. Now that's not neccessarily bad, as we see it. You can have several drinks throughout the day & never get drunk or a hangover. And you rarely see any guest very drunk, which is good & more enjoyable for everyone, in our opinion. We would have liked to have the option to purchase full strength beer or drinks, if we choose, but had to go across the street for that. Again, we clued into the watered down drinks when we had two Corona's across the street (they do not serve Corona by the bottle at this resort, only Cervesa on tap).

The resort main lobby is crawling with Time Share people throughout the day. That got a little aggravating & old after day two. Beware when walking on the streets: There are also Royal Resorts van that literally trawls the streets that will hound you persistently to come to the Park Royal about time shares, even after you explain that you are already staying at the Park Royal, they still hound you 5-6 times during a 1 hour walk. Kinda creepy really.

We stayed in Mexico before, so we expect the room to be "not-so-perfect", and that's fine with us. Our Park Royal room had a few things we didn't like. No fridge. That really sucks when you want to have a cold bottle of water or refreshments in your room, when you want it. We would have payed extra for a fridge, just not available. No in-room safe so hang on to your passports & cash. Beds are hard & uncomfortable. Same with pillows. We requested mattress toppers at the front desk on the morning of day two & were assured we would get them. Mattress toppers were a "no show". After a few more days of requesting, we never did get them. Shower handle literally fell off when you tried to use it. Reported but never fixed so we just dealt with it. "Hot" is "Cold" & "Cold" is "Hot" apparently in both the shower & the bathroom sink. Water pressure varies, sometimes a 20-30 minute wait for water pressure. Always lots of hot water though. Patio door handle was broken on outside, door could not lock. Curtain rod was broken making opening & closing curtains a challenge.

Room had funky moldy smell too. Again, we've experienced this moldy smell at other resorts in Mexico & you sort of get used to it after a day or two. But that intense funky moldy smell just didn't go away at this resort which was disappointing.

There only three elevators for the 200+ room hotel, all located in the main lobby. Our room was on the top floor (Room #2306). Getting from the top floor to the main lobby (or visa versa) was sometimes a 10-15 minute wait, or walk 13 flights of stairs. At least one elevator was being serviced every second or third day, leaving only two elevators for 1000+ guests.

We like to think we fairly easy going people who are not hard to please at all, but there were so many things about this particalur resort that compelled us to write an honest review of our experience. We read ALL the reviews on TripAdvisor before booking our trip & read about many of things we commented on, but thought to ourselves "These people are all way too picky & must be hard to please". No, actually, many of the comments are very true. I'm sure others will disagree with us, but this is our humble opinion, so take it as you will.

We love Ixtapa/Zihua. The weather is perfect all the time. We will not stay at the Park Royal Ixtapa again. We would rate this resort as a 2 to 2.5 star.

Room Tip: Ask for Mattress toppers & hope to get them. Rooms facing the south are quieter from pool noise...
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  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Ixtapa
#9 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
We offer all inclusive vacation packages and specials that will allow you to do more on your visit to the beautiful Park Royal Ixtapa in Mexico. Seasonal specials and vacations are offered throughout the year, so come back often to see what’s new.Our all-inclusive program lets you enjoy yourself even more by keeping it simple. ... more   less 
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Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel

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