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“Very relaxing but a little disappointed...” 4 of 5 stars
Review of Park Royal Ixtapa

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Park Royal Ixtapa
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)   |  
Hotel amenities
Ranked #13 of 24 Hotels in Ixtapa
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very relaxing but a little disappointed...”
4 of 5 stars Reviewed March 18, 2012

We recently stayed at the Park Royal, Ixtapa Mexico....March 5th thru the 12th...ask to be on the 18th floor or higher...we've stayed here 4 other times and must say that we have always had the BEST service from all the staff! Everyone is always willing to help, answer questions and do everything to make your stay as pleasant as possible! The staff was constantly cleaning, dusting and polishing making sure that the hotel was in tip top shape. The food was wonderful....we enjoyed the many different fish choices in the Pescador restaurant and the buffet was also delicious, especially the made to order omlets in the morning. We had burgers and chicken sandwiches at the snack bar for lunch that we good also. One disappointment we had was starting on Thursday many families moved into the hotel with children running around with no adult supervision...they also allowed the children to sit up at the swimup bar in the pool taking places that truely should have been for adults in my opinion. Luckily they checked out on Sunday so we had the rest of that day to relax before we had to leave on Monday. We visited with other visitors that had been there for 3 weeks and they told us that this is the way it is every weekend. There was a wedding at our hotel which was quite interesting to watch being set up, the staff worked so hard to make it so beautiful!! We never had a problem getting a chair either in the shade, by the pool or on the beach. We were told that tourism was down about 30%. Another thing that we did not like was that the disco music went so late into the night and was very very VERY loud, even with our patio door shut we could feel and hear the beat of the music and as I stated we were on the 18th floor (the floors start at 10)...we would have preferred to sleep with our patio door open and listen to the sound of the ocean waves coming it. We were also very disappointed with our Apple Vacation rep who did not show up all week, we would have booked a fishing trip and the sunset catamaran tour with him but we did it on our own. We ate outside of the hotel one night at Tabasco Rib which we would STRONGLY discourage anyone from eating there, they had poor service and the beef rib (thats right ONE rib) was very tuff, we couldn't eat it but still ended up paying for it. All in all, it was a very relaxing vacation and will go back to Ixtapa but might try a different hotel next year.

Room Tip: Ask to have a room on the 18th floor or higher with ocean view!
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
209 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
3 of 5 stars Reviewed March 11, 2012

If you love kids this is the place!
Expect LOTS of kids on the weekends and they take over the pool. And they are in the pool all day! Knocking drinks over into the pool and who knows what else.
We were there for 2 weeks In early Feb and starting on Thursday through Sunday the kids kept pouring in. In order to get away from them we down to the beach.. which is wonderful.
This property is rated as a Gold Crown... it is NOT.
This property is VERY clean. Everywhere you turn someone is cleaning something.
The reason why I gave it 3 stars instead of 2 was due to the property being so clean.
I read the other review about the beds being hard... well yes, they are very firm, but we found them suitable for sleeping. Because of the other review about the beds, I brought a foam pad down in my husbands golf bag and did not need it.
Overall, I would give the food a rating from bad to awful.
The cafeteria style buffett is just ok. There are lots of fruits to choose from and usually pancakes or waffles (hard) to choose from. The beset thing about breakfast is the lady that makes the to-order omelets. They were great and the best meal of the day.
There is a beach side self-serve cafeteria.. food here is just ok to bad. The fish (to order) is sometimes served uncooked (CAUTION). The food in the cafeteria is not always the best..hot food is not always hot. The meats are too tough to cut and sometimes are still raw in the middle. They do serve some sort of salad at lunch, they are often the best choice. You can order Fry's and they are pretty good. There is a hamburger hut and they are often the best choice for lunch. Most days there are 3 musicians that play during lunch.. they are the best thing about this hotel. I looked forward to hearing them every day.
There are 2 options for dinner.
First: The cafeteria:
They have a different food theme for dinner each night (week rotation) and the cafeteria style goes from just ok to bad. Sometimes your food is served warm and sometimes not. You can usually find one thing that you will like...but don't bet on it.
The Italian Restaurant:
What a joke! Men must wear long pants and closed toed shoes. No kids allowed. You must make a reservation....however the restaurant is often empty. They try to make this up-scale...what a joke. The food here goes from bad to very very bad. The best thing was the salad bar, and the soups....everything else may not be suitable to eat. Even the "special" is awful. Service is VERY slow.. so it will take you a long time to eat your awful dinner. When we ate here it was soup and salad for dinner, because everything else was awful.
Bar service
They have several bars on the property which make it easy to get a drink. Interesting, that with all the drinking we never saw anyone drunk, which suggests to me that the drinks were watered down.
Most rooms are small junior suites.. with a VERY small balcony. All rooms face the ocean.
We lucked out an got room 1711-1712, which was a very large corner room with a large balcony. We were able to enjoy the view the ocean and beach...full panorama. The beds were on one side and the living area was on the other side. Two bathrooms, two sets of closets, two showers. With a couch that opened up to sleep 2 more people. It was great that we had all this space for just the two of us.
Room Up-grades
Do not get fooled by this little comment. Their "upgrading the rooms" means nothing more then new tile on the floor and bathroom. They were "up-grading" some of the rooms on our floor... a real joke! Though the new floor tile did look nicer.
Water aerobics was the best.. the instructor was very good... and you got a wonderful workout. There was water volleyball, and dancing. Nighttime activities, they had some games and Karaoke night. A few times during the week the musicians sang. They were the best! I always looked forward to them, they had a full range of music selections... very nice.
The Beach
Very nice beach, great waves to play in. Easy access, lots of palapas for shade.
Would would NOT come back to this hotel. If they eliminated the all inclusive fee, then we'd think about it... and if we could stand all the kids.
Please read all the comments about this hotel... you will find them to all be true!

Room Tip: Try to get one of the corner rooms.. the higher floors were " up-graded"
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  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed March 5, 2012

We stayed at the Park Royal Ixtapa from Feb 22 to March 3, 2011. We visited Mexico numerous times & Ixtapa once before in 2010 & decided to try the Park Royal Ixtapa this time.

The GOOD: Staff are all friendly, curtious & eager to please. We were impressed, especially with one of evening waitresses, Alicia. Many of the staff speak some english & they always have a smile & "Hola!" for you. The pool area was meticulously cleaned every evening. Room is average size, each with small balconies, some larger than others. Every room has an ocean view. Hotel is centrally located on Playa El Palmar (beach). Beach is amazing at day or night, clean & lots of waves to play in. Chill-Out Lounge is nice for after hours drinks & a fun, comfortable place to literally "chill-out" & dance or just relax from 9pm to 2am. Lots of daily activities poolside, one swim up bar & another bar close to the pool/beach. Main lobby is a great retreat from the heat with cool breezes flowing through daily. We played cards in the main lobby most evenings. The live Mexican band are amazing professional musicians & offer some great traditional music & some upbeat music with a Mexican flair. Very impressed with them.

The BAD: Food. It's not all bad, but bad. There's a buffet open from 7am to 11:30am then 6:30pm to 10:30pm. Large area to eat either in air conditioning or outside in the breeze. We stayed for 10 days. There's a 7 day cycle for the menu, which is logical. We noticed food was being recycled from one day to the next after we started getting sick (sick 5 days out of 10). The food from "Oriental" night was recycled the next evening on "International" night. We clued in when the oriental rice from the night before was served the following evening as international rice which now included (i kid you not) hot dog weiners, spinach & clams added to the same rice. We noticed this same trend throughout our stay. That was disappointing.

There is a Italian restaurant on site that requires reservations which can only be made daily from 12pm to 4pm. If you don't make reservations before 12:30pm or 1:00pm, it's usually full. Don't bother eating there either. We ate there twice hoping the food would be freshly made. Not. Lasagna is made with raw dough (seemed like pizza dough), not lasagna noodles (seriously). Tuna fillets & Chicken Parmesean are not good either. We both got sick immediately after eating there, twice. Good salad bar, no question, just the food was always questionable about how it was prepared. It's like they tried to make the food look like it's supposed to, yet they don't quite understand the correct ingredients that should be in the dish. Spring rolls made with taco shells, for example, it looked good, but was kinda weird tasting & just not right.

We would have paid extra to have more eating choices or restaurants at the resort but we found we had to go off site to eat good local food.

Drink are watered down, no question. Now that's not neccessarily bad, as we see it. You can have several drinks throughout the day & never get drunk or a hangover. And you rarely see any guest very drunk, which is good & more enjoyable for everyone, in our opinion. We would have liked to have the option to purchase full strength beer or drinks, if we choose, but had to go across the street for that. Again, we clued into the watered down drinks when we had two Corona's across the street (they do not serve Corona by the bottle at this resort, only Cervesa on tap).

The resort main lobby is crawling with Time Share people throughout the day. That got a little aggravating & old after day two. Beware when walking on the streets: There are also Royal Resorts van that literally trawls the streets that will hound you persistently to come to the Park Royal about time shares, even after you explain that you are already staying at the Park Royal, they still hound you 5-6 times during a 1 hour walk. Kinda creepy really.

We stayed in Mexico before, so we expect the room to be "not-so-perfect", and that's fine with us. Our Park Royal room had a few things we didn't like. No fridge. That really sucks when you want to have a cold bottle of water or refreshments in your room, when you want it. We would have payed extra for a fridge, just not available. No in-room safe so hang on to your passports & cash. Beds are hard & uncomfortable. Same with pillows. We requested mattress toppers at the front desk on the morning of day two & were assured we would get them. Mattress toppers were a "no show". After a few more days of requesting, we never did get them. Shower handle literally fell off when you tried to use it. Reported but never fixed so we just dealt with it. "Hot" is "Cold" & "Cold" is "Hot" apparently in both the shower & the bathroom sink. Water pressure varies, sometimes a 20-30 minute wait for water pressure. Always lots of hot water though. Patio door handle was broken on outside, door could not lock. Curtain rod was broken making opening & closing curtains a challenge.

Room had funky moldy smell too. Again, we've experienced this moldy smell at other resorts in Mexico & you sort of get used to it after a day or two. But that intense funky moldy smell just didn't go away at this resort which was disappointing.

There only three elevators for the 200+ room hotel, all located in the main lobby. Our room was on the top floor (Room #2306). Getting from the top floor to the main lobby (or visa versa) was sometimes a 10-15 minute wait, or walk 13 flights of stairs. At least one elevator was being serviced every second or third day, leaving only two elevators for 1000+ guests.

We like to think we fairly easy going people who are not hard to please at all, but there were so many things about this particalur resort that compelled us to write an honest review of our experience. We read ALL the reviews on TripAdvisor before booking our trip & read about many of things we commented on, but thought to ourselves "These people are all way too picky & must be hard to please". No, actually, many of the comments are very true. I'm sure others will disagree with us, but this is our humble opinion, so take it as you will.

We love Ixtapa/Zihua. The weather is perfect all the time. We will not stay at the Park Royal Ixtapa again. We would rate this resort as a 2 to 2.5 star.

Room Tip: Ask for Mattress toppers & hope to get them. Rooms facing the south are quieter from pool noise...
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  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 21, 2012

The food is great, the service could not be better... the front desk people are terrible ( close to useless) ... the bed was terrible, hard and uncomfortable, the pillows were so bad we used towels instead...the toilet did not flush and the music by the pool was replica of a spring break! Loud and rude!!!

Room Tip: ask for a king size bed room... to the left of the building...
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  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 17, 2012

I spent one week there during January. The hotel is incredible! The staff is really friendly and the area just looks like paradise! At the end of the day you can enjoy an amazing sundown in the Pacific Ocean. The food is also delicious and there's enough for everyone, no need to fill your plates to be sure to have a dessert ;)
I wish I could go back soon!

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Huron, Michigan
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 16, 2012

Recently stayed at this hotel and was VERY pleased! Hotel staff is friendly and helpful. Hotel itself was immaculate. Staff is cleaning all day. Pool is so fun for kids (and adults) there is a swim platform in the middle of the pool. Kids were jumping off it all day!! They were having SO much fun. Relaxing atmosphere, great food and the beach is spectacular. Parasailing right on the beach as well as massages. Italian restaurant (reservation only) on site was absolutely delicious. Would stay again. Highly recommend. Also, Ixtapa is a great place to shop and sightsee. Felt VERY safe at all times. Went out to the nearby city, Zihuatanero, for an evening meal and shopping and felt very safe. (We did stay on the main streets that were well lit).

Room Tip: They are all Ocean view with a balcony. You can't go wrong!
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed February 1, 2012

We just spent a week at the Park Royal. The staff is fantastic and we were never bothered by the timeshare people while we were there. The ocean view from the room is the best. The rooms are average without a lot of bells and whistles, but just fine for us. The beach is great, except for the hard plastic lounge chairs and the pool area is really nice and has comfy lounge chairs. The biggest negative was the food which was just ok and lukewarm at best without a lot of variety and the times that the restaurants are open don't overlap, so from noon-1:30 they are both closed except for the snack bar by the pool (slight inconvenience). The Disco played down by the pool until 2 a.m. on some of the nights and could be heard loud and clear by everyone at the hotel and 1/2 the resorts on the strip! The beds are hard, but I asked for a mattress topper at check-in and that made a world of difference. I was surprised that they actually played some American music down by the pool and several of the wait staff could speak fairly good English and were fun to chat with. The waves outside of the hotel are huge and it's not a very good swimming beach, but fun to listen to at night and watch. We really liked the area and weather was perfect! If you go, please tip the staff they work hard and deserve it! We liked the hotel, but I gave it 3 stars just because of the food.

Room Tip: I think that the majority of the rooms are ocean view.
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Ixtapa
#9 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
We offer all inclusive vacation packages and specials that will allow you to do more on your visit to the beautiful Park Royal Ixtapa in Mexico. Seasonal specials and vacations are offered throughout the year, so come back often to see what’s new.Our all-inclusive program lets you enjoy yourself even more by keeping it simple. ... more   less 
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Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel

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