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“Laid back in Ixtapa - Pacifica” 4 of 5 stars
Review of Pacifica Resort Ixtapa

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Pacifica Resort Ixtapa
Paseo de la Colina s/n - Colina Vista Hermosa, Ixtapa, Zihuatanejo 40880, Mexico   |  
Hotel amenities
Ranked #11 of 23 Hotels in Ixtapa
Chicago, IL
Top Contributor
60 reviews 60 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
“Laid back in Ixtapa - Pacifica”
4 of 5 stars Reviewed January 26, 2013

My husband and I just spent a week at the Pacifica through an exchange. This is our fifth trip to Mexico and first time in Ixtapa. It was 90+ F, so it was quite hot and humid... perfect for sitting under a palapa (which we had no trouble reserving all week), sipping a cold drink (we had good service at our palapa each day, drinks and even sandwiches) and watching the beautiful waves. I had read through many reviews, so wasn't quite sure what to expect. We had spoken with someone the week before we left, so there were no issues on check in. We had decided to do a 4-day all-inclusive (a little over $100 a day for the 2 of us), beginning on Sunday after our Sat arrival. A typical deposit of $200 US. The room was very nice with a king bed, kitchen area and small patio with jacuzzi overlooking the ocean. There's a safe, ironing board with iron and the kitchen was stocked pretty well. There is also a huge water bottle. We kept asking for "agua" every chance we got, so had plenty of bottles for the week. It made it a little easier in the bathroom, as we'd use that for brushing and rinsing contacts. Bathroom had a large stand-up shower and toilet closed off with nice exhaust. Large sink with drawers made settling in easier. Had an issue with the toilet mechanism not working properly, but never found the time to have a maintenance guy in, though they offered. My husband fixed it quite easily.
We got to all 4 of the restaurants, including Suspiro in Ziha at Pacifica Grand. Well worth the taxi over there. It's beautiful, great food and service. Tips are not included anywhere, so always tipped with either pesos or US $ - Anything over 10% is really nice tipping down there. Sometimes there is a language issue with staff, but they really try to help you. We enjoyed the breakfast buffet at Tulipanes, especially the omelets, french toast. Lunch buffet on Tuesday had huge peel and eat shrimp. We love our lattes and had to purchase them at the cafecito, but they were wonderful. Regular coffee at Tulipanes was exceptional. Airport taxi was 350 pesos to resort and 250 back to airport. Always ask prices ahead. Just a short walk up beach to walkway before Barcelo to take you to boulevard and a few short blocks to flea market. As there were people walking around all day selling things, you don't even need to do that to bring home crafts. (It is definitely worth a visit though.) A massage at the spa was sooo relaxing. Dinner at El Faro should not be missed. We really enjoyed a day on Ixtapa Island...We did it ourselves..taxi to Playa Linda, water taxi to Island and walk to Rebecca's near the coral reef. We had grilled lobster and Coronas right on the beach...You can't ask for anything better! My husband and I really enjoy visiting new places...Ixtapa seems to have more soul than other places we've been to in Mexico...We loved it!

Room Tip: We stayed at the Sands and liked its proximity to the beach and lobby. Go as high up as you can go...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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228 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Commack, New York
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 24, 2013

We just spent a very nice week at Pacifica Sands in Xtapa. The staff was great. The beach was wonderful and lots of comfortable places to sit by the beach or around the pool.
The resort buildings are built into the mountains but they have transportation from all the buildings right down to the beach if walking is a problem. The place has a very tropical feel to it and has a small area with exotic birds and animals. Every afternoon they feed the crocodiles. The food is plentiful but okay. You never get food as good as a private restaurant when all inclusive which this was. The ai fee was not exorbitant and when you pay in advance they give you an extra dinner at their best restaurant and a message at the spa. In all I would not hesitate to return.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 8, 2013

We arrived at the resort and were taken into the "timeshare" area. The check-in took 30 minutes. Our agent spoke minimal English, so it took a while. We had prepaid our all-inclusive, and that seemed to throw him....discussions with others, copies made, finally settled that it was okay. Seemed really odd. Picked our cabana for the week. Then there was a paper about a 3% tax, although he could not tell me what that 3% was based on; finally just signed it so we could move on. Then we had to wait another 20 minutes plus to be taken to our room, but we had our first drinks, so it was okay. Room was very nice, just not the room we had booked. Back down the many stairs to the office, and we were told all the Master Sands had to be held for the owners,even if they were here or not. Next day we talked to another manager who told us that all the Master Sands were full, so I ask to talk to the main manager, but he was off that day. On Monday, after a fishing trip, I talked to the main manager, who spoke English, and he told me that one of the Master Sands buildings was being worked on, which actually was across from our room, so the Master Sands that were available were all full. We gave up, and our room was very nice, just disappointed that we were not in the Master Sands.
Okay, now the good stuff. Beach is very nice, waves coming in all the time. Water was warm so you could stay in for a long time and not get cold. We had a private cabana, that as long as you were there by 1:30 p.m., it was yours. Our waiter, Jose, knew us right away and also some friends of ours that we shared with. So, on Wednesday, when we were gone fishing, our friends showed up and they kicked out some people from our cabana for our friends; so, when we returned our cabana was still saved for us. The waiter service on the beach was great!
The buffet was not bad. We had grilled steaks on the beach the first night, a little thin, but the t-bones were really good. The fiesta night at the buffet was pretty good, so much to choose from, but my husband was not feeling the best--not sure if dehydration or something he ate--so we did not eat too much. Breakfasts were good, you have to ask for bacon. And they seemed to vary items day to day. Lunches were okay, there were always different salads. We ate at the three fancy restaurants, including El Faro twice. We did not go to the one off-site. Each was a little different but very nice. Such wonderful atmosphere and great service. We got the second El Faro night because we prepaid our AI fees, but on our last day we could not get a reservation BECAUSE we were AI. I had to argue with two managers and give the restaurant a copy of our paperwork to get our second meal....our friends did not get their second meal, but they did not argue like we did. Again, this seemed odd.
Booked on fishing trip on-line before hand, the other we booked on the beach at the resort from Mario, guys in the white uniforms. They picked us up at the beach right there and we had an exceptional time. We had free massages at the spa at the resort and did venture down the beach to the "huts". We were able to get 1 hours each for 300 pesos, because you can bargain. It was great hearing the ocean waves the whole time.
Everyone is very nice, service was really good, but it helps if you can speak some Spanish and understand that Americans are a minority. Lots of families, but everyone was involved in the activities, dancing, just having a good time. We did not venture out much from the resort, but that was our plan, just to relax and enjoy the resort.
Checkout: they gave us our bill the night before to speed up the process. There was a dollar for the children? five dollars for the staff we do not see (gardeners, maintenance, etc.) and 3% tax on maybe the all-inclusive fees. It was like $30.00 total, so we just paid it. We turned in our keys, armbands, remotes for the tv's and air conditioners, and, we were done. They would hold our luggage until we left for the airport, too. We did get breakfast the last morning, but we asked, so I assume some do not, so you might want to double check. Their were a lot of different colors of the armbands, so I assume each means something different.
We had booked through RCI, so the all-inclusive was manadatory, we we don't mind being waited on and not having to worrying about anything. AFTER we got back, I looked at the RCI website and they have added a disclaimer about construction going on during the time we were there. There was also a note under the all-inclusive fees about "plus tax", so I guess that is what we paid. We had booked this back in February 2012, and although I had checked the web site multiple times, these changes I had not seen before.
Would we go back? Most likely, but with family. So, I would like if they can get the room reservations sorted out. I would hate to go back with family and not get the rooms we were planning on.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 29, 2012

We booked our room through our vacation club and were in the Golf section of the resort. The sulfur smell from the bathroom was terrible, the smell of mildew consumed the rest of our room. We asked for a different room and were told none were available and to, "check back tomorrow." After the room was cleaned the next day, it did smell a little better but the underlying sulfur and mildew smell remained throughout our stay. We met another couple who were booked in the Sands, and they had the same complaint, so it wasn't just the lower end rooms that smelled bad. If dishes were not immediately rinsed, small ants consumed them within minutes. It was disturbing to see ants on our toothbrushes and other toiletries. There was some kind of dung on our balcony, it looked like rodent dung. It was on the ledge and in the corners on the floor. I can guarantee the maids never set foot on the balcony during our stay. We specifically asked not be contacted by the time share people. However, our phone rang at 9:00 every morning, including Christmas day, wanting to know if we were coming to their breakfast. This was our sixth trip to Mexico. We enjoy it so much! We really are not people who complain and look for problems, but this particular resort was disappointing and we cannot recommend it.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Alberni, Canada
Top Contributor
68 reviews 68 reviews
8 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 13, 2012

Booked here on a RCI exchange and had booked the optional All- Inclusive. We are not the AI type of travelers.
At check-in they asked for payment for AI. Fortunately, I had written confirmation for the optional so proceeded to a week in the sun.
This was the last week before the big Christmas rush season so workmen were very busy all over the resort, especially at Club 12, the building right next door to us with a shared stairway of 75 steps. We appreciate progress and didn't mind saying ola to all the friendly construction team we met on the stairs but Aftera few days of hammering, sanding and paint fumes, we asked to move to another location. No problem, and with bellhop assistance quickly got settled into Club 2.
Awesome view again, I think all units have this panoramic advantage.
This place worked well for us, having the freedom to hop a bus to downtown Zihua for 9 pesos, taking two sepaertae tours of the surrounding areas and bike riding the wonderful ciclopista to Playa Linda through the ecological reserve, a 10 km trip to enjoy the beach there and great food at Palapa restaurant.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Irvine, CA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 3, 2012

We, a family of 4 (2 adults, 2 kids 10 and 12 years old) stayed in a 2 bedroom Master Sands unit (room 4150) and it was spectacular. We did an exchange through RCI and had the obligatory All-Inclusive package.

Suite: The suite consists of 2 bedrooms with great views of the bay - one room has a large king size bed, bathroom, balcony, closets and AC. The second has limited windows, 2 double beds, AC and is good for kids. There is a third room with a washer / dryer which does have a bunk bed but really appears to be more for family staff. There is AC in that room as well. In the main living area, there is a infinity plunge pool which is not heated (very refreshing - heating is not necessary), several couches and a dining table. This section is open air as it does not have windows facing out but has spectacular views. While there were mosquitoes by the beach (primarily ankle biters) there were none anywhere in our suite.

Food: The main eating area by the beach is buffet style and decent - breakfast is the same everyday, the dinners are themed. There are a number of restaurants you can go to - we were restricted to Il Faro for one dinner. Il Faro has great views and going once is probably enough. There are other restaurants including a bar on the beach which is Asian themed with Sushi at night. No restrictions there and worth a try. We also at a restaurant by the reception - it was good also. During the day - if you are an RCI member you have a reserved palapa for the week at no additional charge and there are waiters who walk up and down the beach providing a snack menu which includes sandwiches, nachos, drinks etc.. This is included as well. All drinks including bottled water and domestic alcohol are included in unlimited amounts. In general where ever you eat, you do receive a bill with a zero'd out balance on it and room for a tip. As the service in general was quite good, we left tips. We did notice that the bills were not always accurate - sometimes more than what we ate, but it really didn't matter as the balance was zero'd out. When we checked out at the end the week - all was in order in terms of what we owed, no mysterious charges. They do seem to want to charge if anything is missing including room keys (just hotel cards) or wrist bracelets for the all-inclusive - we returned everything.

We didn't have problems with theft - but it is Mexico and use common sense - that is we generally locked everything in the room safe when we were out, especially during the day when the workers come through.

We had a couple maintenance issues were resolved promptly.

This was our first time to Ixtapa. We have been to Cabo once before. Ixtapa is much nicer - people are more laid back and prices tend to be more reasonable. That said, I felt like I was nickeled and dimes in overcharges for most things outside the resort, whether it be taxis, food, tours etc. Oh ya, be sure to have exact change in whatever you do - everybody mysteriously never has any change.

Taxis from the airport cost the most. Taxis from the resort cost marginally more than outside but it is worth it. Always agree on a price before you get in or go anywhere as nobody has meters.

If you take a taxi from the airport, ignore all the guys inside waiting at the gate and go outside to the taxi stand. At taxi to Pacific when we went cost 280 pesos and takes about 20 minutes.

As the resort is on a hillside it is a good workout to get back to your room which I didn't mind as this was most of my exercise for the week. You can take the gondola as well which drops near the Master Sands.

The Master Sands is on a point at the end of the bay and does have good access to the beach.

Massages at the resort cost 400 pesos or about US$30 for 1 hour and are worth it!

We visited in late Sept 2012.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portola Valley, California
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 8, 2012

We have been traveling here for years and own a week. We like many things about the setting and the resort - it's on a great beach, the food is plentiful and decent, it's low key and casual. We always struggle with the housekeeping staff who seem desperate to clean our room. We like to make our own bed, tidy up after ourselves and enjoy our privacy. So we always inform the staff at the start of our annual stay that we will not be needing any housekeeping services. We also keep the "do not disturb" tag on our doorknob.

On our last trip, despite our precautions, housekeeping came into the room one day. The bed was made, we had fresh towels, everything vacuumed and tidy. The only problem was that my wife's Kindle was missing, along with its charger which had been stored inside a suitcase. It was the last night of our stay and we didn't have time to deal with it before we had to leave for the airport. We've been trying to work this out with management since the beginning of June. Despite some promises of resort credit no one has followed through and now they don't return our calls.

We're bummed because we have enjoyed our trips there. But it's hard to stomach this kind of treatment. We still haven't decided if we will ever return. We have always told our friends that we've never had a problem with theft (or any type of crime) in Mexico. Pacifica Ixtapa has changed our tune.

Room Tip: Lock everything up in the room safe, even if you think no one is coming into the room.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacifica Resort Ixtapa

Address: Paseo de la Colina s/n - Colina Vista Hermosa, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Ixtapa
#8 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Number of rooms: 200
Official Description (provided by the hotel):
Pacifica Resort Ixtapa our tourist development "All Inclusive", a unique and privileged area of ​​Ixtapa-Zihuatanejo, on the coast of Guerrero, and recognized for the quality of its facilities and warm service. Two bedroom suites located in Playa El Palmar Ixtapa just 17.3 Km. Airport and 2.8 Km from shopping area, 4 Km from Marina Ixtapa, 3.55 Km from Marina Ixtapa Golf Club with beach access via funicular center. Wi-Fi in public areas, parking, air conditioning, restaurants, SPA and Thalasso Pool. ... more   less 
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Also Known As:
Pacifica Resort Ixtapa Hotel Ixtapa
Pacifica Hotel Ixtapa
Ixtapa Pacifica Hotel

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