We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall, a decent stay” 4 of 5 stars
Review of Pacifica Resort Ixtapa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
You added Pacifica Resort Ixtapa to your Saves list
Pacifica Resort Ixtapa
Paseo de la Colina s/n - Colina Vista Hermosa, Ixtapa, Zihuatanejo 40880, Mexico   |  
Hotel amenities
Ranked #5 of 24 Hotels in Ixtapa
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Overall, a decent stay”
4 of 5 stars Reviewed March 28, 2012

Time of stay was from February 25, 2012, through March 3, 2012. The stay at this resort was an RCI exchange. That, in and of itself, was a problem. Why? Based on our experience, it appears that the Pacifica Ixtapa resort and RCI either do not communicate very well, or they have a bad relationship with each other. Our experience started out a few weeks prior to taking our trip when we found out (through calling the resort) that, instead of getting the 2 bedroom (max occupancy 8, privacy 8) we had traded for, we were getting 2 very small studio units. Although we tried, it could not be resolved over the phone. We decided to deal with it when we arrived.

Our normal home unit (at El Cid Marina in Mazatlan) is a 2 bedroom lock-off, which comfortably accommodates 8 people. This trip, we had 6 adults in our party. When we arrived at Pacifica Ixtapa, we asked to see the room(s) they assigned us before moving our luggage in. What they showed us was so small and cramped, we told them it was unacceptable. The next thing they came up with was one larger unit with a king bed and a queen Murphy bed. Actually fairly nice for 3 of us. The other unit was a smaller studio with a king bed and a sofa that easily converted to a full size bed. It was also 2 stories directly above the other unit. Each unit had a small kitchen. We accepted this accommodation set-up somewhat reluctantly, but were told there would be another option available the next day. We decided to live out of our suitcases until viewing their next choice.

To make a long story short, they showed us 2 more accommodation choices. Both unacceptably small. The second choice was even in the “Golf” section of the resort. So, we decided what we had was good enough, and unpacked our suitcases.

Check-in problems aside, I will now describe the resort in general. This resort is divided into sections. We were in the “Club” section. It’s is apparently one of the older sections of the resort. They keep it fairly clean and do an OK job of maintenance. There is also a “Sands” section, an “Aqua” section, and a “Golf” section. I believe the Sands and Aqua sections contain the largest, most expensive units with the best views. However, our views from our Club rooms were awesome. I can also say that a plus with the Club section is that the all-inclusive there is optional (I’ll talk more about the all inclusive later).

I’m not sure where else to mention it in this review, but I feel I must mention that I did get some for of Montezuma’s revenge. The doctor we called said it was an intestinal infection, and gave me a shot of a combination of an antibiotic and an anti-diarrheal. I was only out of action for one day. All I could do while I was feeling lousy was lay on a lounge on the beach under a palapa. Things could be worse. :-)

The best way to approach the rest of this review is probably through “pros and cons”. So, here goes:

** Pros **
All-inclusive. As I mentioned, in the Club section, the all-inclusive was optional. We were told that, if we decided to do it, we needed to do at least 4 consecutive days. That was our original plan. BUT... about 2 weeks prior to our trip, we got a call from an all-inclusive representative from the resort who offered us a deal we couldn’t refuse: a 30% discount on the all-inclusive price (buy 5 days, get 2 days free), 2 free massages per unit, and an extra dinner at the ala-carte restaurant (El Faro). (Normally you get one free meal at the ala-carte restaurant, El Faro). Suffice it to say, this was an incredible deal. But, if you like to go into town to other restaurants more often than not, then don’t do it. We got our money’s worth, and more, every day. I’m not sure, but the purified water they supply may be part of the all-inclusive. I say “may” because every unit has a 5-gallon water dispenser in the unit. Tap water is not potable. By the way, even though they say tips are included in the all-inclusive, it is a good idea to tip maids and wait staff. Their wages are tiny, and tips are a huge part of their compensation. During checkout, the bill includes a 50 peso “tip” charge. We tipped all week, and, therefore told them to remove that.

Staff. With the exception of the staff at the El Faro restaurant, everyone was very good. Polite. Most had a decent grasp of the English language. The man in charge of the wait staff at the Tulipanes beach restaurant (Lucian) was actually from Romania. He was excellent, and his staff followed his lead. Housekeeping was good, but they generally do not speak English. If you want to communicate with them, you need to know a little Spanish (for things such as asking for towels, soap, water, etc.).

Beach area. The beach area was very very nice. Loads of palapas (that you had to reserve early in the morning). We never had a problem with reserving between 8:00 and 8:30 AM. At 11:30 AM anyone could grab an open palapa. The sun is so intense there, a palapa, or some sort of shade, is a necessity. As long as I addressed service in the last paragraph, I should mention that if you want more attention from the wait staff, then throw them 40 or 50 pesos when your waiter first greets you. They don’t make much of a wage there, and a few bucks will go a long way for getting good service.

Bugamblia’s restaurant. For dinner, this place was awesome. Service was excellent. Food was excellent. This is the restaurant next to the reception office.

Tulipanes restaurant. This is the restaurant at the beach/pool area. In the morning, they have a breakfast buffet. The buffet isn’t that great, but they offer omelets, eggs, breads, coffee, juices, pastries. There is also a lunch buffet with some good and bad choices. They will cook hamburgers (not very good... I think they contain soy or oatmeal or something). They also offer some authentic Mexican fare, but I won’t touch that stuff with a 10 foot pole. That’s just my own personal preference. For dinner, they offered different things on different evenings. On the Saturday evening that we arrived, they were having steaks, grilled right there in front of you. Thin cut, but I thought it was pretty decent. They change themes every night.

Gondola cable car. Unless you like climbing hundreds of steps, this is a must, and convenient. It is shut down most of Saturday for maintenance. The other option is the complimentary shuttle vans that are quite prompt.

View. The view from our unit was spectacular. Ocean, beach, much of the town of Ixtapa. One of the nicer panoramic views we’ve had on any trip.

Room air conditioners. Good, remote-controlled,quiet air conditioners in the rooms. With the heat and humidity there, these were a definite plus.

El Suspiro restaurant. I’m listing this last because it is not in the Pacifica Ixtapa resort. It is actually in their sister resort in Zihuatanejo, the Pacifica Grand. Spectacular view and excellent service and food. It was included in our all-inclusive, so it was only the cost of the cab to get there and back (about 300 pesos round trip).

** Cons **
Lots of stairs. This place is built on a hillside next to the ocean. The number of stairs to get to our unit was 297! I do not recommend this resort for elderly people. There are very prompt shuttle vans that will taxi you around the resort free of charge, and there is the gondola.

Balcony railings on Club section balconies are too low. I believe I read an earlier review of someone falling off a second story balcony to their death. After standing out on the balcony, it is easy to see why. Be cautious and sober when getting close to the balcony railing.

El Faro restaurant. Poor, slow service. Mediocre to bad food. Avoid this place.

Pest insects and birds. One thing prevalent in our unit was the presence of tiny ants. Don’t leave any type of food open that may attract them. Black flies are also ever-present at the Tulipanes restaurant area. I’ll be one of the first to admit, though, that this is the tropics, and insects are a given, unless the resort uses lots of insecticide. Another thing ever-present at theTulipanes restaurant area and the beach are the grackels. Pesky black birds that will fly right past your head to obtain food scraps. They are all over, and leave their droppings all over.

Ocean swimming. For some reason, it seems that the beach at Pacifica Ixtapa is a popular area for locals to catch bait fish. They are out there dawn til dusk. Apparently the area right in front the Pacifica must be the only place where these fish congregate. Throughout the day you will always see pelicans and other birds nose-diving into the water after the fish. So, this make for a bit of a swimming-unfriendly beach. This likely won’t change because Mexican ocean beaches are all federal property.

** Summary **
All in all, this is a very good resort. I can’t really review the towns of Ixtapa or Zihuatanejo, as we only made a couple walks into Ixtapa to shop a bit. For you adventurers, go for it, but with all the recent (February 2012) U.S. State Department travel advisories for Mexico travel, it is advisable to use a bit of caution.

Room Tip: We stayed in the Club section. Most rooms in Club have a great ocean view.
See more room tips
  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

269 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Byron Center, Michigan
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 14, 2012

Love this place, our 2nd time here! We stayed at the Senior Sands Penthouse which was nice, but there was road noise in our unit (3116). We loved the convenience of the unit, but would prefer to be closer to the ocean or further up on the hill next time. We did have our own private pool and a very updated unit. The staff are super friendly and the daytime and nightly entertainment is amazing!!! We love their pools and palm trees, but would recommend not to do any activities for either you or your children in the kiddie pool as they have a sharp steel pool drain that we saw people injure their feet on. They need to replace with a plastic drain to prevent further injuries (easy fix). The ocean is right there off the pool area and they have many shaded places to lounge. The all-inclusive plan was well worth the expense as you can choose from very good options and have hearty meals. Great drinks as well! Thanks for a great week!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Wisconsin
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed March 7, 2012

Another reviewer put it very well when they said "it grows on you". The landscaping and exterior of the resort is quite beautiful with many lush plants and old growth trees. I don't know how old the resort actually is - but it appears that the last 2 or 3 buildings, such as the Aqua and Master Sands, had no expense spared on them whereas the older buildings such as the Sands, Club, etc. have not been updated in a very long time, if ever. Our check in as RCI timeshare traders was uneventful, although I must say the gentleman that checked us in was obviously NOT in a good mood and gave us no information regarding any of the amenities of the resort with the result that it took us the first three days of our vacation trying to figure out where things were, how to get to them and how the "all inclusive" (mandatory for RCI traders) exactly worked. I had called the Pacifica 2 weeks prior to our arrival to request an upper level 1-bedroom in the Junior Sands building and was assigned a unit on the 3rd floor. The room we got at check in was on the ground level, was dirty, smelly and not acceptable at all. Our bellboy helped me out in the English/Spanish department and we got a supervisor on the phone. After some back & forth we were given a smaller studio unit that was actually one level up from the 4th floor. It was kind of unique in that you had to get to it by taking the elevator to the 4th floor then going up a spiral staircase to the door of the room. The room was definately very dated, very sparse and would have vastly benefited with a coat of bright paint and some decoration. But the view was awesome and, let's face it, how much time do you spend in your room when you're at an all inclusive beach resort? The shower diverter fell off when we tried to shower off our travel dirt - but maintenance was there in 15 minutes, got a new part, and all was good in just a couple of hours. The whole area around the main building smelled of sewer - but they were doing some work when we left the resort so hopefully that problem was resolved. The major complaints about the resort? Very little initial information passed on at check-in regarding the workings of the resort and the town. There are written pamphlets and maps, but they are in Spanish. The older buildings desperately need refurbishing. Even as an "all inclusive" guest you have to sign a charge slip for everything that gives you a space for tip. We spent the whole vacation confused as to whether we should tip or not, particularly at the buffet. As a result, we probably made a whole lot of servers very happy! The sign up system for the palapas is very unfair. When you first arrive you're told to be down by 7 am to get a palapa. According to the old-timers we talked with, people actually start getting there at 6 am - so everything is pretty much gone by 7. And who the heck wants to get up at 6 am on vacation? Somewhat false advertising. There is no strictly Italian restaurant onsite nor is there a spa. Those are at the Pacifica in Zihuan. (Didn't find that out till the next to the last day). There is a very small beach building for your massage which, quite frankly, left much to be desired. They are also quite pushy about the timeshare presentation breakfast & wine tasting. I finally wound up hanging up on the rep assigned to us. At the end of the day I'd say the thing that bugged us the most was the total lack of introduction and information given on the resort workings. The good things about the resort? The staff is outstanding; friendly and extremely helpful. Most speak fairly good English and if they don't they'll fetch someone who does. The beach is wonderful and easily swimable once you get past the waves. Further on down the beach you cannot swim. Yes, there's pelicans and yes, there's probably bird poop on the bottom. Get over it - it's an ocean. The food is very good. We were not disappointed by the buffet at all - there would always be something differant and always something we could find to eat - the restaurant by reception is very good also. I have to say that we were not real happy with El Faro considering the reviews it gets. Maybe just not our style. Housekeeping is awesome. The gondolas are fun, steps are not (once was enough!). Beach vendors are not pushy at all and there are not hordes of them as in Cabo. Most of the Americans & Canadians that we spoke to had been going to the Pacifica for years. Seems to be one of those places that once you settle in "grows on you". Super relaxing, no frantic rushing, no urgent need to do this or do that. A couple of hints & tips: there is a way into town from the beach (we also didn't find this out for 3 days) - just walk down the beach to the massage shack just down the beach from the Pacifica. Just behind the shack are some wooden steps. Take those thru the alleyway to the main street, turn left and there you are. Takes about 10 minutes max of easy walking.....The aforementioned massage shack is the ONLY place to get a massage. They don't speak very good English, but good lord they do a great massage. And this is coming from a person that gets a massage once a month. They charge $25 US for a hour massage. We tipped $5 & went back 3 times. The upper "reception area" is a good place early in the morning for a WI-FI signal and a cup of coffee. It's where all the old-timers meet every morning. Just tell the transport (didn't find out about the transport for 2 days) to take you to the "upper reception". Ixtapa itself is perfectly safe to walk around in at night, although we didn't walk there from the resort at night. We took a taxi for 40 pesos just to be on the safe side. The Discovery cruise on the Picante is a wonderful, informative, relaxing cruise and a great way to get sun and ogle "Aqua Man".

All in all we're looking forward to our return trip to the area. However, this time we'll either find a resort within RCI that doesn't require all inclusive, or rent a condo. There are just too many wonderful looking places to eat in the Ixtapa/Zihua area to limit yourself. It's a quiet, friendly area and reminds me very much of what Cabo used to be.

Room Tip: Don't be afraid to involve a supervisor if your room is unacceptable. They will try their best...
See more room tips
  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 6, 2012

We took our two kids (17,13...17y/o has Cereberal Palsey) to Pacifica knowing that there were a lot of stairs (luckily she can do stairs with help & crutches). Pacifica changed our room to limit the # of stairs, as well as always offered their van service for on grounds transportation :)
Tons of activities for kids of all ages...kudos to the entertainment crew :):):):):) Alex, & Edgar :):):) cooking classes, water aerobics, snorkeling, beach volleyball, etc...etc!
Every night there was a themed show that we loved to watch...and get roped into performing too...but that is what made the vacation.
We upgraded to the all inclusive which kinda made us stay at the resort (to get our $$$ worth) and quickly got to know a lot of guests...this is what makes it.
Biggest tip: wake up @ 6am to get in line to reserve your beach cabana!!!
We will be back for sure!!!

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas , NV
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed February 1, 2012

We arrived at the Pacifica Resort in Ixtapa and there was no record of our reservation, the best we could tell they had no record of our reservation because there was a lot of confusion. We traded a five star resort timeshare (Grand Mayan Nuevo Vallarta) through San Francisco Trading and discovered this was probably a three star resort at best. We walked the property and they have some beautiful rooms ... not what we got!

They politely assigned us an RCI room after fumbling with a lot of papers. Then they hit us up for all inclusive. The problem was that they don’t speak English at reception. Seven days of all inclusive was $882+ tax for two (not including New Years Eve party). New Years Eve party was an additional $177 per couple. We went with four day all inclusive for $504 + tax for two people until we found our way around. That worked out really well because they have three fine dining restaurants that were exceptional. I asked about shopping, grocery stores, restaurants & Wal-Mart ... The reception desk gentleman got this confused look on his face like I was speaking in tongues. When you think of a Concierge you think helpful with information but not at the Pacifica! At Pacifica they didn't speak English & get a confused look on their faces. The daily program placed under your door was all in Spanish. The waiters & other staff spoke enough English & humored their way through trying to communicate.

We arrived at our room and the square footage is large for a one bedroom with two full baths. The RCI rooms are located directly above the transportation pickup & drop off to/from the beach & it is quite noisy. There was no privacy without closing our drapes and no privacy sheers. There was a nice hot tub outside on our balcony but we did not use it because how romantic would it be watching everyone at transportation & the tram.

The furnishings in the room are old, cold & stark but adequate … very clean but old. Very old appliances, no ambiance as there are no pictures on the walls, a television hutch with no TV because they had a flat screen in an odd spot too far to see from the sofas. No clock in any room. Cheap plastic chairs on balcony. No washers and driers in the room (one set available for everyone’s use by the elevator). The photos on the Internet did not show this room! No Wi-Fi in our room although available in most of the resort.

The location views are phenomenal. Steps mentioned in other reviews are correct & so be ready to get a workout. We love walking & exercise so enjoyed this resort on the side of the mountain as it was unique. Pacifica has a very loyal following of patrons from Mexico. We found the other guests spoke more English than the resort staff and most enjoyed practicing their English as we enjoy practicing our Spanish.

We were told by an owner at Pacifica that no tips were required for the buffet. Normal tipping is 10% for restaurants. Taxi drivers do not expect tips but you can tip if you like but not more than 10%. Talking about taxis is interesting ... Prices all over the place! Cabs are more expensive from resort. The resort marks up cab prices & if the cabs don’t honor the up charge they can no longer provide service for the resort. The cab prices discourage patrons from going off property for restaurants.
Cab from airport to resort was $34
Cab from Resort to Ixtapa market $4 ($1.00 for a local)
Cab from Ixtapa market to Zwan $5.50

Palapas can be reserved each day but you must go down at 6:30 a.m. each morning & stand in line. There are three different types of birds that come within inches of you to get fish. You share the water with a lot of interesting fish and the birds dive-bomb to eat the them. As the birds dive-bomb right next to you, the fish flutter around your legs to escape. It wasn’t until the next day when my husband went to put on his swim suit did he realize that we were also swimming in bird feces.

Shopping & restaurants very close & a couple we met never pays for all inclusive. We like fine dining & cocktails so it worked out well for us for 4 days. Accessing both shopping, restaurants & groceries are very close. Walk north about 200 yards on the beach & just before Barceló Hotel there is an exit to go to Ixtapa malecon. The Marina in Ixtapa has a few good restaurants but no shopping.

El Suspiro in Zihauntenajo was our favorite! A very small elegant romantic restaurant that requires reservations and has a phenomenal view of the Zihauntenajo Bay. Great service and the food & drinks were exceptional! Our favorite dishes were duck & crepe desert. The cab ride was $15 each way but worth the view & food!

El Faro has a spectacular view by taking the tram to the top of the resort & excellent food! For those drinkers, you can get a list of the "inclusive" drinks (not everything is inclusive). You can order a bottle of wine or by glass. Wines are good. You can also ask for drinks to go.

Moon Bar opens at 7:00 p.m. We arrived early to watch the sunset. In Mexico if the restaurant opens at 7:00 they really open at 7:15'ish. They call it sushi but there was only one uncooked item on the menu. I had lobster & there was an additional charge but fabulous. My husband had fried rice with seafood & it was outstanding. Food was excellent; service was there when you needed something and made every attempt to speak English.

We don't normally eat buffets ... Pacifica had an excellent buffet & we would highly recommend.

We heard that Bogart’s had a fine dining restaurant worth visiting. We made reservations for New Year’s Eve and they had live jazz music for dancing. The food was excellent and service first-rate.

In Zihauntenajo... Sienna Gordo fish tacos & margaritas is a MUST! In Ixtapa a great restaurant for breakfast called Chili Beans.

For those of you who like to take home something, there is a nice jewelry store in Ixtapa that has quality pieces called Ruby's.

My husband and I both came down with Montezuma’s Revenge from this trip after we got home. This is our first experience in Mexico of getting sick. As far as Ixtapa and Zihauntenajo … been there, done it and would never go back. My advice to others who are considering going to Ixtapa would be to not waste their time or money as there are a lot of wonderful places in the world to see!

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed January 29, 2012

To start everyone is po'd because they had to pay an assesment fee this yr. if they were owners at this resort! Apparently it is in our contracts (I do not have an original I bought on a website). When all was said and done they made special offers to owners: such as an extra week free when you paid this fee. I first clicked very good and decided to change it to excellent because of the staff we have encountered over the last 7 yrs. The person above was in a Aqua (well let me tell you if I was in an Aqua I would be be staying in my own condo on the beach). Have you ever heard the phrase typical American? Well I have and being a middle class person I really don't feel good hearing it. :( I do believe the Pacifca is like any other business (exspecially in MX) trying to do the best for their buck. There are things that I dislike heck I told them to Santos who talked to us about rebuying this year. I am still trying to decide if we should buy or not. The problem is the lack of and price from MN lately. Not sure about those of you that visit through RCI or some where else but as an owner and visiting yrs. in a row. The staff is awesome.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, AB, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed January 7, 2012

My wife and I love traveling to Mexico and have been lucky enough to stay in several places on both Mexico’s Pacific and Caribbean Coast. We enjoy the people and the relaxed culture. This was not the case at the Pacifica Resort in Ixtapa. Here you will experience Mexican nationals cutting inline in front of you at the concierge desk, at the restaurant line, and at the bars.
Although, I should start at the beginning. When we arrived at the front desk they had no record of our reservation. Lucky for us we had already confirmed our reservation and details of the all-inclusive package several times in the prior week. Once I showed them the email conversations they acknowledge we had reservations. They then promptly started to sell us the all-inclusive package. I had to show them that our reservations included this package. This was topped off with a timeshare pitch before we even had been assigned our room!!!
Our room was old but functional and it had a nice view of the ocean and Ixtapa. It had a hot tub on the balcony. The goal was to drink Champaign in the hot tub and watch the sunset. This romantic idea was never achieved as the children in the room above us used theirs as a splash pool and we had constant drips coming down on to our balcony and the noise of children playing until after 11:00 when we gave up.
I always thought that the occupancy maximum at resorts was to limit the springbreak crowd from having one room for a dozen people….now I feel it is to limit an extended family consisting of a couple of grandparents, parents, and four of five kids from occupying the same room.
Beautiful beach with only a few palapas. In your daily paper it is partially outlined in Spanish that reservations for the palapas will be taken at 7am each morning. If your Spanish is rusty you will miss this fact and be evicted from your palapa. Of course this only works if you let it, I saw one group not evicted without any problem….but I think the concierge read his neck tattoo and thought to avoid the conflict.
The buffet was dreadful. No bacon for breakfast but refritos are available for every meal. On the first night I cut into my meat and blood came out of it, so I did not eat it. When the waiter saw it he gave me grief and then had the chef talk to me. Later when I was reviewing my bill I noticed that these gentlemen had charged me $6 for not finishing my meat. I had front desk waive this charge.
There are some positives:
The Moonbar run by Maria has very good staff and their chef is an expert with mahi mahi. I would recommend this restraunt above all others at this resort. The pool service from Innocente during the day at Bugambillias is very good as well.

Most importantly get off the resort! The restraunts in Ixtapa and Zihuatanejo are wonderful. People you find in town are polite and happy to serve you. Their English is excellent. Zihuatanejo has the amenities of most tourist towns but still retains it fishing village atmosphere.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Pacifica Resort Ixtapa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pacifica Resort Ixtapa

Address: Paseo de la Colina s/n - Colina Vista Hermosa, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Ixtapa
#4 Top resorts Hotel in Ixtapa
#5 Family Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Number of rooms: 200
Official Description (provided by the hotel):
Pacifica Resort Ixtapa our tourist development "All Inclusive", a unique and privileged area of ​​Ixtapa-Zihuatanejo, on the coast of Guerrero, and recognized for the quality of its facilities and warm service. Two bedroom suites located in Playa El Palmar Ixtapa just 17.3 Km. Airport and 2.8 Km from shopping area, 4 Km from Marina Ixtapa, 3.55 Km from Marina Ixtapa Golf Club with beach access via funicular center. Wi-Fi in public areas, parking, air conditioning, restaurants, SPA and Thalasso Pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz and Odigeo so you can book your Pacifica Resort Ixtapa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pacifica Resort Ixtapa Hotel Ixtapa
Pacifica Hotel Ixtapa
Ixtapa Pacifica Hotel

Owners: What's your side of the story?

If you own or manage Pacifica Resort Ixtapa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.