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“A Good Time, With A Few Issues Worth Mentioning” 4 of 5 stars
Review of Sunscape Dorado Pacifico Ixtapa

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Sunscape Dorado Pacifico Ixtapa
4.0 of 5 Hotel   |   Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico   |  
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Ranked #5 of 23 Hotels in Ixtapa
Certificate of Excellence 2014
British Columbia, Canada
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
101 helpful votes 101 helpful votes
“A Good Time, With A Few Issues Worth Mentioning”
4 of 5 stars Reviewed April 30, 2013

Warning: long and detailed review. :D
My husband and I, mid-40s, stayed at the Dorado Pacifico for the last two weeks of March, 2013. We flew with Air Canada Vacations, direct from Vancouver BC, and received a surprising upgrade to first class, which set the tone for a great trip.
The airport arrival went smoothly and before we knew it we were on the air conditioned coach, being offered cold beer for the short drive to the resort.
Arrival and Room:
Upon arrival at SDP, we were greeted with refreshing towels and cold drinks. Check-in took just minutes, and we were told they did not have the king bed we’d requested, that they were giving us an “upgraded” oceanview room for the night, with the option to keep that room for the remainder of the trip or switch the following night to the king room when it was available. The view in both rooms (we chose to switch the following night, as we needed the king-sized) was what I would call “obstructed ocean view”. They were stunning views framed by the edges of another building. The small deck had two chairs and a small table. The room(s) is basic – tiled floor, large tiled shower, lots of drawer and closet space, small bar fridge with a few complimentary refreshments refilled daily, and a small safe (somewhat awkwardly placed within the closet). It was clean and promptly serviced daily, with turn-down service each night (a single chocolate to share, which was funny, and the sheet giving you details for the following day’s activities and restaurant offerings). Air conditioner is controlled via thermostat, and activated only when a room key is left in a special slot. At one point, a kindly room attendant left us an extra key, in the slot, so that we could leave our air conditioning on when we went out. We found the air conditioning (and fridge) worked well, however the air conditioning was extremely loud, and since it was controlled by a thermostat, it kept coming on and going off throughout the night, which was disruptive.
With regard to sleep quality – the beds are indeed as hard as others have said. I’ve slept on other beds in Mexico and appreciated the firmness, but this one was beyond what I consider comfortable. The first week we were there, we left the sliding doors open at night and slept to the sound of crashing waves. In the second week, the infamous “nightclub” on the beach ramped things up with music SO LOUD that it was hear over and above the air conditioner, even with the doors closed. This went on until about 4:00 am for the week. Such a shame, and of course no fault of the resort, as the music was clearly coming from off site.
Food and Drink:
We were initially very impressed by the food. Breakfast was available in the buffet, and sometimes in one of the restaurants, though we always ate in the buffet. Breakfast was good – fresh fruit, waffles, bacon, egg station, crepe station, and a variety of hot and cold “brunch” type food. Lunch was available in one of the restaurants, and snacks (burgers, fries, hot-dogs and a small selection of hot/cold dishes) were available pool-side throughout the afternoon. Dinner was usually not available in the buffet, though some special theme dinners were served outside (we did not attend) and of course there were dinners to be had at the buffet at times. We stopped at the buffet a couple of times at dinner when it wws open and it was extremely limited and not at all appealing. Otherwise, dinner can be had at any of the restaurants open each evening (not all are open at once). The first week, we ate twice at Oceana (enjoyed Saul’s excellent service) – fish tacos, seafood tartar, nice red wine. I really enjoyed the sushi at the Japanese restaurant. Of course it is all done with a little twist as compared to sushi back in Canada, but I quite liked it, especially the “vegetable rolls”. The service was poor, though – they seemed quite overwhelmed and the waiter who took my order cut me off before I’d really finished (I wanted to order a few different rolls!), saying, “We are very busy!” We also ate at the Italian restaurant, which was, the first visit, well worth the collared shirt and long pants my poor hubby had to wrestle into. I had a fillet mignon, ordered rare, cooked to perfection – yum! Service was great – it was a nice little experience overall. Then we also ate one evening at the Mexican restaurant. Again, food was good, though the servicers seemed disorganized and overwhelmed. They brought us someone else’s main course, which we proceeded to eat, thinking “Is this what we ordered? Ah well, it tastes good.” Oops. This was all during the first week. However, things changed for the worse during the second week of our stay. The resort was noticeably busier, and the food and service really went downhill. A return trip to the Italian restaurant was depressing. Hubby ordered the fillet mignon “medium” and it was every bit as rare as my “rare” one was the week before. The breads and wines and coffees that were so graciously offered to us the week before were nowhere to be seen, and it took some effort to the get the attentions of a server in order to get anything brought to our table. The same could be said of the other restaurants on site. Service was disorganized, with many workers running here and there but nothing really being done. Food quality was “ok” at best – I ordered things that I had enjoyed the week before and they didn’t even resemble the dishes I’d had previously. Weird. Drinks were just ok. The mixes seem to be overly sweet and of poor quality. I tried quite a few different ones and they all had what another guest called an “aspartame aftertaste”. So the food ranged from EXCELLENT all the way down to just ok (during the second week).

Customer Service:
Hands down, the best of any place we’ve been, outside of a couple of restaurant servers. Everyone was eager to help, nothing was too much trouble, and we were always being asked if all was well, and if there was anything they could do. Everyone made us feel quite at home and very valued – especially Saul at Oceana, who went out of his way to tell us about menus and special events. We were not bothered at all by the “Time Share” (actually Vacation Club) folk. In fact, one day when I was waiting for hubby, one of the guys was giving me directions, and I actually asked him what the Vacation Club was all about – he didn’t pester me, I had to ASK! We met a couple who had bought into the Club and was happy about it. Interestingly, we noticed that a lot of people were not tipping – in fact it seemed the majority did not leave any pesos behind on the dining tables after their meals. Disgraceful, really – I’m sure they tip back in the US or Canada for lesser service than they received from these lovely people.
Pool and Beach:
I can’t comment on the entertainment – hubby played beach volleyball one day and enjoyed it. We watched the beer drinking contest once.....there were the typical poolside activities, but we so rarely hang out at the pool. Which brings me to the one thing that would keep me from returning to this resort: the pool area is terrible. As others have said, it’s extremely crowded, and chairs are indeed reserved before sunup. To top it off, there is very little shade available, which is a deal breaker for me. Since I rarely sit by the pool, it wasn’t the end of the world, but it did limit our options at times. There were a couple of days when one or the other of us wasn’t feeling well, and we needed to stay on the resort. It was extremely HOT, and since no shaded loungers were available, we actually went to lay in bed instead – not fun! The beach area is very small and crowded as well, but we found more luck locating a lounger there, though it meant dragging one from one area and hijacking the leftover shade from another group’s umbrella. Otherwise, the beach is the most gorgeous we’ve stayed on! Super long, nice and level, soft golden sand, amazing views and breathtaking sunsets. The waves are an issue, but can be fun if you’re careful. I was knocked down a few times whilst calmly strolling along. Let’s say it made for a few good laughs......There were fewer vendors here than other places we’ve been. Great, very inexpensive massages just up the beach – hubby went and through it was super, couldn’t believe anyone would pay the big price for the resort massages. He bought a fishing trip off Big Benny on the beach – caught just one lil guy, but ran into sea turtles and dolphins, both of which he jumped in the water and swam with – better than catching fish, I’d say.
What to do:
I won’t go into great detail here – if you are interested in any of the places we visited, just PM me and I’ll tell you more. We used public transit exclusively – bus and a few taxis. Found it extremely easy to get around here – the bus attendants will get you where you want to go, no worries! We speak very little Spanish and got along very well with the help of some of the most friendly and gracious people in the world. We shopped just a bit across the street at Ixtapa, finding things far more interesting and less expensive in Zihua. Also in Zihua we had the best REAL Margaritas at Garrobos, and had coco locos (oh my!) at a little place – can’t describe where it is, but we had just finished walking along the sea walk, were heading back into the shopping area and saw a sign on a carport advertising cocos – a very nice retired teacher served us the best drink I’ve ever had, then chopped up the coconut as a treat – man was it good!! A couple could stay and eat very well in Zihua on a tight budget – many restaurants with competitive pricing. Spent an amazing day in Petatlan, enjoyed the market there and loved being with the local people – food and drink were very cheap, and the offerings in the market (clothing, crafts, etc.) here were more original and less expensive than anywhere else. Spent an afternoon on Ixtapa Island, and walked several other beaches – great walking beaches all over. Enjoyed seeing the Mexican families. It really brought home to me the fact that we are missing out in Canada, with our 1.7 children per family (is it even that?)........they sure look like they’re having fun with their big, extended families in Mexico! We also went to Barra de Potosi, did the lagoon tour despite the season (no crocs this time of year) – beautiful. The beach here is stunning – like Ixtapa but LONGER (it appears to go on forever) and calm water. If I can arrange it, I will be staying in Barra de Potosi the next time we return to the area......which will be soon, because in my view it's the best spot part of Mexico!

Room Tip: Ask to be placed on the side of the resort furthest away from the beach-nightclub where all the loud...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,148 reviews from our community

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  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 29, 2013

We had a great trip with a hiccup or two in the mix. The hotel is above average (stayed in worse) and the food for the most part was good. The only time We didn't care for it was when the buffet was in the garden. Couldn"t ask for better weather and we never had a problem with chairs but when We reserve a chair with the guy who takes appointments we actually sit in them. During the week was perfect but come the weekend the place is crazy busy. Staff are wonderful, we had great service from every staff memeber we encountered. On our second day there we had a leak in the bathroom ceiling so we visited the front desk and the problem was fixed promptly and that was the end of it. Jorge the lobby bartender, Marcelo the waiter there, the girl at the coffee bar, all the bell boys, two waiters in the lunch alacarte and the waiter we seen at every alacarte (wish I knew his name but his main gig was the italian rest) are top notch. We went for drinks every night before and after dinner just to see Jorge and hear him sing. He is an entertainer for sure. (How was your fishing trip Jorge?) We enjoyed painting ceramics, people watching, long walks and the company of other fellow canadians we met there.
The only downsides to this hotel were the beds need new mattresses and the elevators ( I know first hand what is was like getting stuck in one).

Room Tip: Stay on a lower floor in case of an earthquake
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Moline, Illinois, United States
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 27, 2013

My now fiance and I went in mid February 2013 with 9 of our friends and we had a blast. The staff was easily the best part of the trip. Everyone was extremely friendly, helpful, and fun. They had a bus waiting for us at the airport with cold beer and loaded/unloaded our luggage. Exceptional service from front desk to housekeeping to restaurant servers to bartenders to pool waiters to entertainment staff. They set up an amazing private sunset dinner on the beach for all of us on our first night, food and service were fantastic. Drinks were delicious and as boozy as we wanted. Food was great and better than expected, from what we had heard about all-inclusives. We got tired of eating at the same place for lunch everyday, but the snack bar had tasty cheese fries and taquitos, and several times they brought out pool side pizza, taco bar, and paia. The room was comfortable, clean, and had a great view. Midnight and morning room service was lovely. We usually got up at sunrise, threw beach towels on a couple of pool chairs, and walked along the beautiful beach. We played beach volleyball everyday, as well as occasional pool volleyball, beach futbol, and other fun activities. Sunsets were amazing. Ixtapa was clean and safe, we went several times for replacement sunglasses that were stolen by the waves, once for dinner at Frank's (go there), once for drinks at Senor Frog's, and once for cigars (I forget the name of the store, it's right by Senor Frog's, also has tequila). We took a cab into the Zihuat market once which was safe and fun. The stalls had a lot of the same stuff, so you can get a good deal pretty easily. We didn't use the spa, gym, or hottub. Elevators and WIFI were fickle. ATM right next door to the hotel. Bus back to airport, loaded/unloaded luggage again. We'll likely be going back to Ixtapa May 2014 for our honeymoon, hopefully to Dorado Pacifico!

Room Tip: Our room was at the very east end on floor 18 and had a considerable amount of A/C noise from below...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Alberta, Canada
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed April 26, 2013

Just returned from a week in Paradise. 1st time at Sunscape - nice rooms, ocean view is best. Very clean, modern. Wifi was spotty but no biog deal - we were on vacation! Even experienced a minor earthquake to shake things up a bit! Great staff. Food was OK - but then, we aren't big fans of all-inclusive. Didn't get to all the al a carte restaurants, mainly due to our schedule, although the Italian was closed 1 night when we thought it should have been open.

Great location on the beach.

Weeekend was busy with lots of kids & competition for deck chairs, but we never had a problem - staff made sure people didn't block chair use so no biog issue.

Room Tip: Ocean view, south side of building.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
19 reviews 19 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 21, 2013 via mobile

Stayed in one of the "family" rooms on the 19th floor. It was huge, bright, clean and modern with breathtaking views of the ocean from 2 large balconys! No problem with the air conditoning as some others on Tripadvisor have noted. At night, kept the balcony doors open a few inches to enjoy the crashing surf. Never saw so much as one bug.

Every meal we had ranged from better than average for an all inclusive to very good. Room service was fast, hot and tasty. The staff was helpful and friendly and the location superb.

Being right across the street from the tourist town of Ixtapa made it easy to mix things up a little by checking out some other eating and drinking spots. If you were looking for a "real" town, Zihau is a short, cheap and scenic cab ride away. COULD NOT HAVE FELT SAFER in the towns (even walking back to the hotel very late after checking out live music at a couple Ixtapa bars).

One of the little things I REALLY appreciated about the Dorado was the fact that they have USB ports built directly into the walls next to the bed that made changing my iPad and iPhone real convenient. Plus, there were many easy to reach regular electrical outlets. In an age where we have so many devices to charge, it was a pleasant change from resorts where you have to crawl under a table or move furniture to plug in.

The Wi-Fi in the room was spotty during peak hours but was still better than most resorts I've stayed at.

Now, let's talk about the elevators. There are two sets of glass elevators. Yes, one set is, for lack of a better term, quirky! Sometimes, when you board in the lobby, it will whisk you to the top floor and back down to the lobby before taking you to the floor you pushed. Other times, if too many floors are pushed, it will clear all the choices and you'll have to press your floor again. Is it a mild inconvenience? Sure. Is it scary and make you fear for your life as I have seen some people claim here on Tripadvisor? Only if you are insane!

I was told by the staff that the elevators will be replaced later this year. For now, just use the set on the side of the check-in desk. Never had a problem with those. They are about 15 feet from the the quirky ones.

Also, I've seen a few TA posts complaining that some of the staff understood very little English. I found that only to be the case with housekeeping and some of the kitchen staff. Even so, somebody was always nearby to assist. If this was a real problem for you, perhaps you should make an effort to learn a little Spanish or take your next vacation to Ottumwa, Iowa.

Can't comment on he pool chair/towel controversy. Laying by the pool isn't my thing, so it didn't effect me. I know that it did bother some of folks in our group.

Overall, a very pleasant experience. Would definitely return!

Stayed February 2013, traveled with friends
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whittier, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 19, 2013

Good: perfect beach, incredible waves. Nightly entertainment was good and the music all over the hotel was pleasant and not too loud. Some resorts have blaring music all day and night. This was not a problem here. The views from room 1911 were amazing. The A la Carte restaurants were very good, we ate in the Oriental restaurant, Oceana, and the grill. The service and the food were outstanding. Not having to make reservations and eating at them any time we wanted to, no limit, was great. Having a specialty restaurant open for lunch as an alternate to the buffet was a great choice. The service everywhere was wonderful. Everyone tried to 'fix' anything that was a problem. The men who kept bringing out chairs and umbrellas and trying to find everyone a place did a very good job. Rene, the concierge, was the most helpful person, which brings us to The Bad:
The Bad: NO WIFI INTERNET. The WIFI was supposed to be hotel wide. It did not exist for the 5 days that we were there. My husband works on the internet and had to work everyday. When we explained this to Rene he set up our devices at the concierge desk with the office WIFI. We used this everyday, but it was in the main lobby, not in the comfort of our room. That was a big inconvenience. the hotel, pool and room need some work. The rooms were supposed to have been refurbished, but everything appeared kind of worn out. The shower head was old and we only had lukewarm shower water. The furniture (dresser) was concrete with white baskets for drawers, which did not fit in with a 4 star hotel rating. We only went to a few buffets because the buffets were small and not exceptional. The restaurants made up for the small buffets. The pool was fine, but needed some upkeep and the Jacuzzi was awful looking, the water was yellow and yukky looking. The elevators were old and got stuck once in a while.
Overall, the good outweighed the bad. It was a perfect location with an incredible beach.

Room Tip: High up, facing the ocean: room 1911
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 18, 2013 via mobile

Rooms: really nice, confortable beds, minifridge with juice, cokes, beers and water, nice ocean view, big bathroom.

Pools: a little crowded on weekends but still nice and fun waterslides, also de jacuzzi was nice, the only head down there is, when i was inside a man from the staff aproached to check water quality and said hum pure urine, what an unpleasent comment i would say.

Bars: great drinks at rendevous bar and pool bar, cant say the same thing about the one near the beach.

Snacks: hamburguers,hot dogs,nachos and fries, all good.

Restaurants: great delicious food all over even room service the only bad restaurant for me was the japanese food one, yuck.

Staff: great staff, waiters, bar tenders, concierge, bell boys, excelent.

Spa: a little over priced but really great, thumbs up for hydrotherapy.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunscape Dorado Pacifico Ixtapa

Address: Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Ixtapa
#4 Luxury Hotel in Ixtapa
#5 Romantic Hotel in Ixtapa
#5 Family Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Official Description (provided by the hotel):
Located in the heart of the beautiful beach town of Ixtapa on Mexico's popular Pacific coast, Sunscape Dorado Pacifico Ixtapa is a mere 20 minutes from Ixtapa Zihuatanejo International Airport. The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 
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Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa

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