We were at first skeptical because it's not a name we're familiar with like Riu, but we're pleasantly surprised. It's smaller but more initimate. Nice facilities. Pool maybe smaller than the bigger resorts, but never crowded. The staff (esp, the managers) are amazingly friendly and attentive. Love the fact you don't need to wear wristbands. No reservations needed for dinner. Most restaurants are a la carte (not the typical buffet stuff), and food was great (not just another version of the buffet fares). So no need to do the crazy thing of standing in line in the morning to get dinner reservations like other resorts. Also unlike other resorts, they actively enforce rules to stop people from hogging lounges around the pool all day when they are not even around. So no more crazy things like getting up like 6a to get chairs!! While the hotel is pretty full, we don't much have to wait in line for anything. It's great
Activities are standard. The fitness center is well maintained with working air conditioning! The rooms are very comfortable and great amenities.
A couple of drawbacks:
- nothing resort can do, but the beaches are VERY wavy so difficult for swimming
- not much going on at night; no discos or casinos and the nightly entertainment is below average (most audience participation)
- tried too hard to get people to sign up for their "presentations"