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“A Pleasant Surprise” 4 of 5 stars
Review of Sunscape Dorado Pacifico Ixtapa

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Sunscape Dorado Pacifico Ixtapa
4.0 of 5 Hotel   |   Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico   |  
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Ranked #9 of 24 Hotels in Ixtapa
Certificate of Excellence
GreenLeadersPlatinum level
Sheboygan, Wisconsin
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A Pleasant Surprise”
4 of 5 stars Reviewed April 3, 2013

We were at first skeptical because it's not a name we're familiar with like Riu, but we're pleasantly surprised. It's smaller but more initimate. Nice facilities. Pool maybe smaller than the bigger resorts, but never crowded. The staff (esp, the managers) are amazingly friendly and attentive. Love the fact you don't need to wear wristbands. No reservations needed for dinner. Most restaurants are a la carte (not the typical buffet stuff), and food was great (not just another version of the buffet fares). So no need to do the crazy thing of standing in line in the morning to get dinner reservations like other resorts. Also unlike other resorts, they actively enforce rules to stop people from hogging lounges around the pool all day when they are not even around. So no more crazy things like getting up like 6a to get chairs!! While the hotel is pretty full, we don't much have to wait in line for anything. It's great

Activities are standard. The fitness center is well maintained with working air conditioning! The rooms are very comfortable and great amenities.

A couple of drawbacks:
- nothing resort can do, but the beaches are VERY wavy so difficult for swimming
- not much going on at night; no discos or casinos and the nightly entertainment is below average (most audience participation)
- tried too hard to get people to sign up for their "presentations"

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (373)
Date | Rating
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English first
Aurora, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 1, 2013

Let me start off by saying Ixtapa was amazing. My wife and I went for 7 nights for our spring vacation. I have been to many different locations throughout Mexico and this was the best experience I had. Rather than writing some long essay I will list the pros and cons

Pros:
Food - absolutely incredible, no limit on sit down restaurants that are available for lunch and dinner, seriously some of the best food i have ever had
Beach - amazing location, nice sand, not rocky, good for walks or running, fun sized waves
Massages - $15 or 150 pesos for an hour, no joke, on the beach 5 minute walk up the beach 30 women asking you to get a massage, no waiting, listen to the waves, go to one in the middle so there is less noise i recommend #4
Rooms - nicely decorated, look newly renovated, good views, mini bar refreshed daily (not the best selection though), digital safe in the room (no extra charge), US outlets
Staff - Friendly staff, for the exception of the main unlimited vacations guy who wants you to sign up for their club and when we weren't showing much interest was being a little rude
Pool - nice size pool for the hotel size, water slides, volleyball, basketball, swim up bar, lots of chairs
Location - 15 min from the airport, right across the street from downtown (we went in 3 times to buy sunscreen and have dinner 1 night, we felt safe)

Cons:
Check in - The explanation was vague and left us a little confused on what was included the first couple of days, not the end of the world though
Noise - Like I mentioned before, the noise level in our room was a little much some nights
Bed - The bed is a little firm, the pillows were terrible, but we requested softer pillows the 3rd night and they were much better
Chairs - Although i think it had to do with how busy it was for spring break, you had to wake up early and go put towels on chairs otherwise you wouldn't have any, they need more umbrellas and chairs on the beach, they have the space to do it

We had such a great time and want to go back with our family for Christmas. Ask lots of questions because the explanations are almost absent as if you already know. For example we were told bottled wine, steak, lobster, and shrimp were the only food items not included. First night we go to dinner almost every appetizer has shrimp in it, so we are wondering if we order that will it be extra. We think no because there is no price associated with it and the wine list the gave us for purchasing your own bottles of wine does. So we order shrimp appetizers, but then they asked us for our room number, so we were thinking are we gonna be charged. We shook it off but the next day we realized they are always asking for your room number, worrying us even more like we are going to have this bill when we check in. We contacted our travel agent and the instilled some faith in us that we wouldn't be charged unless a price was clearly marked. At the end we weren't charged anything. We i don't understand is we were never offered steak or lobster, and shrimp was all over the inclusive menus, so why did they even bring it up. Anyway it was all good in the end and we has a great time. If your considering Ixatapa, stay here, you won't be disappointed.

Room Tip: We were in 2101, top floor all the way at the street end, was a little noisy from the club across th...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 31, 2013

We were married on 3/13/13 on the beach at the beautiful Sunscape Dorado. We brought 35 family and friends with us for a week to celebrate as well. From the moment we stepped on the property, we were treated like royalty by all of the staff. We were able to upgrade to their presidential suite, which is absolutely amazing... 2 bathrooms, 3 balconies, and formal dining for 8!! Claudia was our wedding coordinator at the hotel, and she was AMAZING!! Every little detail was looked after, from photography, florists, food, reception, etc... We enjoyed the week with parasailing, riding jet skis, golf, and shopping all right within walking distance of the resort. The hotel also allowed us to have a private dinner for all of our party the first night we were there... we had the restaurant to ourselves, personal waiters, etc... Again, we felt like royalty!! Thank you to all of the wonderful staff at Sunscape Dorado for a PERFECT wedding week. We will be back many times I'm sure!! Jeremy y Sonia Smith

Stayed March 2013, traveled as a couple
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Coon Rapids, Minnesota, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 27, 2013

We actually did the 5 Square deal with Apple vacations and with this deal we had no idea what hotel we were staying at until we checked in at the airport. We were guaranteed a 5+ hotel. When we got to the airport we checked in with the apple rep after getting our boarding passes and at first my husband seemed disappointed that it wasn't some other hotel.
This hotel had remarkable service, Antonio, our server while hanging out at the pool was always checking in with us. He was been with this hotel for 17 years. That has to say something right there!!!
Dinners were good to great. Breakfast buffet has to be the best meal of the day. Lunch was not really our favorite. There is an Italian restaurant that offers up great Italian food, and amazing service. Three people to a table, at least.
There was great shopping to be had, both downtown Zihuatanejo and nearby the hotel. Beware of the huts on every block trying to get you to sign up for everything from Para sailing to horse back riding.
Try to get down to the pool area early to get your spots, they fill up fast. Most every day we headed down at 5:00 am to place our towels, by the time 8 am came around the resort was filled.And don't leave your towels unattended for more than 2 hours. They will walk around the pool early and take names and room #'s. If you have not been in your spot they will give your spot to another guest. They warn you,politely, and then make the decision to take action if necessary.
I know that everyone thinks that they need to have an ocean view from there room. But, really how much time do you think you will be spending up in that room? the best view of the ocean is from the beach chairs outside. We passed on the upgrade. It didn't hurt our honeymoon one little bit.
Rooms were always well taken care of. The fridge was always full and our maid always came in, 2x a day, once to clean up and once to turn down our bed. We left her a box of Girl Scout cookies on our last morning their.
Tipping is always a good idea. Tip the guy who fills your fridge, the maid who cleans up after you and the servers that take care of you when you sit down to eat. Its amazing what a dollar will do for you verses nothing!
We walked across the street one night to check out the night life and it was pretty dead. and it felt like many of the shops and restaurants have closed down over the last few years. It was still worth the walk and site seeing.
I recommend this resort for Families and Couples, this is not a singles kind of resort. I was very happy not to see people puking next to me or tripping all over the pool.
They had activities everyday and did not over do them. None excluded anyone, and included everyone.
If you like to get up and workout, they have a decent gym.but you will need to get their early. I think we worked out at 6 AM every morning.
If you want amazing massages, head out to the beach and go to the left. Hut #1, those women had the best hands and elbows ever! We paid 15 USD to get 1 hour!!
When checking out, sadly I might add, we filled out a small survey and we were off. I recommend passing on the Apple Vacations Bus ride to the airport, you will get there faster in a cab.
This hotel was the busiest on the entire strip. We walked up and down the beach everyday to see what might be going on at other hotels and all of them looked empty.
we loved most all of it. and I know that we will be back again!
LOVED IT!

Room Tip: There is no need to travel with a closet of clothes: swim wear, 2-nice outfits, 2pair shorts/shirts...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver British Columbia
Level Contributor
138 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed March 27, 2013

This was a wonderful hotel. I would not hesitate to recommend it. Their standards are very high. Others whom I spoke with were equally impressed. We were waited on hand and foot for a week. The staff are there for every need. Canadians could learn a few lessons on how to run a hotel from this one. The design, layout and architecture were functional and impressive. The food in the six restaurants was superbly prepared, expertly served and delicious. A seventh place to eat, the Barefoot Grill was there for times when we wanted to eat in our bathing suits. Three places, The Bluewater Grill, the Gohan Sushi restaurant and the Oceana were amazing for dinner. Located right next to the beach, with the waves crashing, and a beautiful sunset, we sat down at an elegant table with fine linen,wine and a great choice of stuffed fish, New York steak, chicken stuffed with proscuitto, sailfish in a peanut crust. The staff were hard at work raking fallen leaves, polishing the elevator windows, setting up for evening entertainment and cleaning the pool day and night. It was wonderful to have everything included. We took the bicycle tour along to the marina with a stop at the Delphinarium on the way back. There was a great swim up bar at the pool where we ordered lots of smoothies. They were pouring the finest of Whiskies,rums and other drinks. We loved swimming in the ocean using a Boogie board I purchased across the street. The waves were big when we were there so we stayed close to shore. Every room in hotel has a view of the ocean. The windows are floor to ceiling. It was great to watch the waves from our balcony. We took advantage of some of the things to do outside the hotel: a trip to Ixtapa Island for snorkelling, a trip to see the archeological ruins and museum at Xihuacan, horseback riding on playa Largo. What a fabulous experience to be galloping over the sand on a deserted beach with coconut palms on one side and the waves on the other. We had such a great time that this is a standout of all our experiences travelling all over the world. Bravo to the staff and management.

Room Tip: All of the rooms have a good view of the ocean. Our room was higher up, so that made it even better...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellowknife, Canada
1 review
5 of 5 stars Reviewed March 27, 2013

My family and I stayed at Sunscape from 17 March to 24 March. We arrived and were instantly wowed by the friendly and attentive staff. Check in was quick and easy even though we arrived a few hours before actual check-in time. Our children were given juice and cookies while they waited for us to get keys. The whole property is absolutely stunning. Clean, bright and perfect lay out. Our room (partial ocean, 2 double beds) was more than enough room for our family of 4. The bathroom was large, clean and beautiful shower with seat. The pools were perfect, we all had fun on the water slides. It was nice to have a smaller pool for our son that was close enough that our older child could play on the slides and we could still keep her in sight. The explorer club was a huge hit for our kids. Yuri and Oreo are two of the kindest and funnest women you will ever meet. Our kids miss them dearly. We enjoyed family time by day and then the kids would watch a movie or do crafts in the explorer club while my husband and I would have a nice supper together. It was perfect! Then we would all meet up afterwards for a beautfiul stroll on the beach. The resteraunts were all delicious. Breakfast was a fast and easy buffet with many options for all ages. Lunch at the main resteraunt was casual enough that you could easily walk out of thes pool/waves, dry, throw on a dress and grab a table. Food there was great, the chips and salsa were always a big hit and they have a decent kids menu with many options. As for supper, we were blown away time and time again. Da Marios's unfortunately does not allow children (so use the kids club) but if you get a chance it is well worth it. Incredible food, service, atmosphere...just perfect. Oceana was our fav with the whole family because of the location overlooking the beach. Food there was always delicious but what was most impressive was the outstanding service! Saul was always there willing to bend over backwards for us. One meal our son fell asleep on my lap and Saul came over and made a bed for him out of two chairs and some pillows from the pool deck. We were overwhelmed by his kindness. We ended up just ordering room service one night for supper as it was late and the kids were tired. While the menu was not large, it had enough items that we were all satisfied and it was nice to have a glass of wine and dessert in the room after the kids fell asleep. We had a partial view on the 14th floor but it was breathtaking nontheless and listening to the waves crash was so peacefull. We all slept wonderfully each night. The beach is perfect for anyone of any age. It stretches forever and has beautiful sand. Great for running, playing, sand castle making, sun bathing, whatever. I definitely recommend the massage huts down the beach and of course parasailing. We set up a fishing charter through Noah (sp?) at the resort and it was one of the most incredibly experiences. We fished our way to Ixtapa Island where they unloaded our catch (8 black fin tuna) and prepared them for us while we played on the beach. On our way back to the marina we caught more tuna and a mahi mahi. It was a perfect day full of memories that will last a lifetime. Overall we have absolutely no complaints about our time at the Sunscape Dorado Pacifico. Every second there was that of utter relaxation and joy. Our kids age 3 and 8 enjoyed every activity offered and never did we feel that they were unwelcome at the resort. That is the beauty of sunscape, it is a perfect family reort and a perfect couples resort, perfect party resort, perfect retired resort....it has something for everyone and never do you feel out of place. A few important shout outs go to our gorgeous barista at coco's cafe who served us countless mocha's always with a beautfiul picture on top, Saul at Oceana, Raymundo at the beachside bar and most special to our heart is Rebeka (sp?). Our son slipped on the pool deck on our first day and both of his feet were pretty roughed up on the tops, so bad that he did not want to walk for the first few days. When she saw his feet she told us she had something to make him better. Her english was not great so she had someone help her translate. The next day she brought us a tube of ointment (kind of like polysporin) and she gave it to us to use on his feet. This was monumental not only because we know for a fact how expensive this cream was but also because it meant so much to our son. That night we put it on his feet and the next morning his feet were 20 times better and he was happy to walk around. The cream we had purchased the day before had only left his feet more irritated. She went out of her way and far beyond her job requirements to help us heal our son. Kindness like that is hard to come by. We are so impressed and grateful to each member of the sunscape staff. I think those in the tourism industry north of mexico could use some training from the people at the sunscape resort! We will without hesitation recommend this resort to all of our friends and family. Thank you Sunscape, you made our family vacation more than we ever could have asked for! :)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 27, 2013

Overall the hotel was beautiful and the staff very friendly. I will first say I agree with all the comments about the chairs at the pool. To get up at 4:30 to save a chair was a bit crazy. If you wait until 7:00, you can still get a chair, but you wont get any shade. Trust me, you want shade!!! If you wait until after 9:00, you will NOT get a lounge chair.

The hotel only seemed to only have air conditioning in the rooms, This was great for the room, but the rest of the areas were hot. I don't know about you, but after scorching in the blazing 90 heat all day some air would be great at dinner for us. As far as the room, you have to leave your room key in the little slot to make the electricity work. The maids take it out, so when you come to your room it is not always cool. Once you turn it on, the air has to start all over to keep the room cool.

Speaking of dinner, the food was surprisingly good. I know with all inclusive resorts, this is a gamble, but this one was good. The drinks were really sweet and somehow they never make it taste the same twice, oh well, its a drink. The beer is Modelo and is good, but it is no Miller :)

Be wary of the elevators. There are 4 of them and they have a mind of their own. If you push more than 3 buttons, the elevator will freak out and cancel all requests. Some of the elevators get stuck once in a while and then sky rocket you to the top floor. It was like a Willie Wonka elevator.

Apple says it is a 5+ golden, maybe compared to the others in Ixtapa it is, but I would say it is more like a 4+ at best.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunscape Dorado Pacifico Ixtapa

Address: Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ixtapa
#5 On the Beach Hotel in Ixtapa
#6 Luxury Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Official Description (provided by the hotel):
Located in the heart of the beautiful beach town of Ixtapa on Mexico's popular Pacific coast, Sunscape Dorado Pacifico Ixtapa is a mere 20 minutes from Ixtapa Zihuatanejo International Airport. The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 
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Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa

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