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“Great Hotel” 4 of 5 stars
Review of Sunscape Dorado Pacifico Ixtapa

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Sunscape Dorado Pacifico Ixtapa
4.0 of 5 Hotel   |   Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico   |  
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Ranked #7 of 23 Hotels in Ixtapa
Calgary, Alberta
2 reviews
16 helpful votes 16 helpful votes
“Great Hotel”
4 of 5 stars Reviewed February 25, 2013

Just returned from Ixtapa. Of course wonderful weather, wonderful beach, etc.

The hotel we stayed at was very, very good. No buffet, all al-a-cart with no reservations. They knew what they were doing when it came to the type of food cooking, only one I was disappointed with and that was the Mexican - go figure!

The check in was seamless, the room great and even when my friends found they did not have a refrigerator, they were moved immediately.

Staff were outstanding, very helpful, friendly and I especially liked the Coffee Bar with snacks and lattes etc. Nice to get this first thing in the morning - only made coffee in my room twice.

Bar liquor was top grade.

The only negative as usual is the getting a chair at the beach. They do need more chairs and palapas so you don't have to get up at 5:30 AM to secure one with your towel. I have always hated this. Would also have liked a small dancing area, but really, not a big deal.

I will certainly be coming back to this hotel. It lived up to all of our expectations.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Lakewood, Wisconsin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2013

We stayed there with a group of 12 people from 2/15-2/22. This was our 8th trip to an all-inclusive. The service was great. Food at the resturants were average. Do not expect to have buffet every night. Italian was the best. If you are looking for night entertainment, this is not the place for you, but you can go across the street for that. There are also markets across the street to deal with. The pool area is quiet, if you want a chair you have to get up at 3:00 am to put a towel on them or you won't get one. The entertainment staff during the day do a nice job around the pool, the music could be alittle louder. We did tip at the pool bar and it did not make a difference, they treat everyone the same.

Two people in our group upgraded their rooms, the only difference is they had two beds instead of one with a better ocean view, not worth the upgrade. The beds are VERY hard,wake up sore, that is the only complaint. Weekends the noise is loud from across the road till 4:00 am but if you drink enough you won't hear it. The staff was very nice and always ready to help. Overall I would recommend this place to anyone, value wise you diffently get what you pay for. We had a great time! This place has elevators which is kind of like a mystery ride, be patient you will get to your room or lobby eventually. The resort is small but the view is awesome.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alberta, Canada
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 24, 2013

First time at the Dorado in Ixtapa. Everything went very smoothly when checking in, the front desk staff were helpful and there were a lot of staff available as there was a full bus of us arriving at the same time. We had two adjoining rooms booked. Each had 2 double beds. The beds had a little extra padding so they were comfortable enough. I had read other reviews saying the beds were very hard but this bed was not the hardest I've slept in before in Mexico so I was pleasantly surprized. The biggest complaint I had was the bar fridge. It was so old and I couldn't tell if it was on, the bevies were lukewarm. The rooms were kept clean. The food there was fantastic. There are about 5 specialty restaurants and you don't need a reservation. We had no concerns at all about the food. I could go on and on but I'd run out of room the food was that good. The restaurant staff were excellent also. They took good care of you. The pool was terrific. It was big and had two small waterslides which were a lot of fun. The pool was never crowded either (except at the swim up bar). The bartenders at the bars were fast and they never stopped running. The drinks were good and plenty. The hotel was noisy the way it's built with the lobby in the centre. The noise drifted up and after a while you craved a little peace and quiet. One problem we noticed were the elevators. We heard from other guests about the elevators breaking down constantly but luckily we didn't encounter any problems but we also took the stairs a lot. The fitness centre is small and best avoided in the morning but it had a little of everything to get in a workout. There were lots of chairs around the pool and on the beach but the hotel should have more umbrellas on the beach. The sun was relentless.

Room Tip: We were in 1517, full ocean view but west facing so you had the sun beating down into your room from...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mpls, MN
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 21, 2013

Our 5th time at the hotel. We were there 2/9/13 - 2/16/13.

We had booked a king bed room, but when we checked in no king rooms were available, despite our confirmation to the contrary. We were given room 1408, which had 2 queen beds. Both were like sleeping on granite. Awful!! Rest of room was good (miniscule closet, though). The bathroom was nice, but they've GOT to lose the stupid metal toilet paper roll covers and put the dispenser in a more accessable place.

No smoking in any of the rooms, which is fine, but greatly disappointed that smoking isn't allowed on the balconies. Smoking is allowed anywhere outside the hotel, so it's ok to ask for an ashtray anywhere but inside the Windows restaurant (if you're seated outside, it's ok) and in Da Mario.

The restaurants are never all open at the same time, so don't be fooled by the claim that there are so many options at the hotel. Best one was Da Mario! There's a buffet each morning in Windows that has some fun offerings, and the omelette station is worth a try (or 5). Mimosas are a nice way to start the day. We tried Bluewater Grill only once and had horrible food. The fillet mignon was ordered medium but was bloody, the chicken breast was almost raw. Good thing we didn't have to pay for it because we left it all after two bites. Never got to eat at Oceana because it was never open when our schedule meshed with their hours. Da Mario was quite good. Try the risotto. Don't expect "incredible" from the restaurants, but it suffices.


Restaurants all have dress codes. Guys--bring at least one shirt that has sleeves because you need one at each restaurant except outdoors at Windows. You'll also need a pair of shoes that aren't flip-flops at Da Mario. Gals--bring a pair of sandals that aren't flip-flops and some capri pants or skirts because if you eat at Da Mario, you'll need them.

Theme nights border on cheesy but they do put a lot of effort into them. The only real annoyance with the daily themes is that many of them kick off by 8am inside the hotel, so if you plan to sleep in, good luck.

Entertainment staff, particularily Alberto, are fantastic. At the pool, Alejandro and Antonio are the best beverage servers ever! The daycare for kids seems to do a lot of business. Lots of happy kids the week we were there. The spa and fitness center were also hopping, especially early in the morning.

Bring a big insulated mug for the free-flowing booze and beer.

Get your pool chairs by 5am or you'll be out of luck.

This is still the best hotel on the beach for the price. The proximity to the village across the street is fantastic. Despite some disappointments now that it's all-inclusive, we'll still return next year.

Room Tip: The rooms with higher numbers (1420, as opposed to 1406) are on the quiter side of the hotel, away f...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 20, 2013

My wife and I have just returned from our second trip to Ixtapa and the Sunscape Dorado Pacifico.
Never having experienced Mexican resorts at all before, we have nothing to compare Ixtapa or the hotel with, but both are a hard act to beat in our view. We will definitely return.

The people of Ixtapa/Zihuatanejo are extremely pleasant and accomodating, and the staff at the Sunscape work very hard to ensure every guest has a pleasant stay in every way.
Juan Angel was the first restaurant captain we encountered after our early check in, and was funny and entertaining from the get go, seating us promptly despite not having been assigned a room, and then making sure we were attended to quickly by his staff. A greeting in Spanish, quickly followed by the same in English as we are clearly not Hispanic. As in our previous stay last year, this was a common thread throughout the hotel with almost all the staff, many of whom we recognized from last year.
A willingness to try communicating in Spanish is met with gratitude by all staff, most of whom are proficient in English and great at helping "gringo's" with their Spanish.

The many restaurants on site excel with their food presentation and quality, though on occasion meals arrived a little cool. The breakfast buffet every morning in "Windows Cafe" is spectacular with a variety of food to satisfy every taste. If you're a coffee and dougnut/pastry, or yogurt/fruit eater early in the morning, the Coco coffee counter in the lobby area is right up your alley. Both are open until noon if you prefer to eat later in the morning.

Mid day meals are usually in the international full menu, poolside "Blue Water Grill" (on of our favorites) and are amazing. Or you can grab a snack from a poolside snack bar offering basic Mexican and American fast food if you aren't into a "sit down" meal. Food carts move around the pool area too with a varying menu, and are often overwhelmed and run out of whatever they are offering fairly quickly.

Evening meals are offered in several restaurants, though not all of the hotel eateries are open every evening. Each specializes in different cuisine, so you can enjoy Italian at Di Mario's, Oriental at Gohan, seafood at Oceana or an international offering at Tamarindo (we had rather bland Mexican here this year). With that one exception, all our meals were amazing, and the service top notch. House wines are decent, but there is also a large offering of wines from around the world.

Our ocean view room on the 15th floor was above the "garden" area which hosted a couple of
"festivals" featuring a buffet meal and entertainment, making it a bit noisy at times. The clatter of maintenance carts on the walkways late at night and early in the morning made leaving the balcony door open to listen to waves on the beach undesirable. Our room last year was on the opposite side of the hotel, was quieter and offered views of sunsets rather than sunrises.

Time on the beach was super enjoyable, and the "Baracuda" bar service incredible courtesy of hard working and diligent Luz whose smile would brighten a dull day if such a thing exists in Ixtapa. Antonio took over when she was off, and was never far away either.

There are too many names of other people to remember, who went above and beyond to make us comfortable, welcome and appreciated. Ranaulfo, Esmiralda, Elsi, Juan, Jasmine, the list goes on, Smiles are everywhere, it's impossible to leave here without a smile too.

My intention was to lie through my teeth and say this place is a hell hole to avoid. I couldn't.
It's like a favorite fishing hole you want to keep for yourself it's that good.
Ixtapa/Zihuatanejo is actually the favorite fishing hole, but now I've told you about my favorite place ON that fishing hole. So where's yours??

Sunscape, keep doing what you're doing, this is a great property and your people are jewels.

Room Tip: south side is quieter, higher rooms too. Choose ocean front only if you are more than a couple as al...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 19, 2013

I am not a fan of all-inclusive, and in my more than 25 years travelling to Mexico have only been on 2 all-inclusive trips before this one. I was, quite frankly, surprised by this hotel. The food was good - not great, but 'mexico good'. The hotel itself was probably a Canadian 3 to 3.5 star. Our room was the Deluxe Partial Oceanview room #1219. If you want to avoid the noise from the bars, get rooms from the '10 to 20' range (i.e., 1210, 1211, etc.). Our room had 2 double beds, and while that was not the king that we wanted, for relaxing after the pool/beach, it worked perfectly. The rooms are not large, the bathrooms very nice - great showers! The view from our room was great - there was a condo building on one side, but quite frankly - it was a really nice view. Upgrading to a suite means you get a larger room with 2 beds and a better view - but really? I would prefer a suite to have a sitting area with a couch for relaxing, so I don't think it's good value. The nice thing about the all-inclusive is that they ahve a number of a-la-carte restaurants and you don't need reservations at any of them. Now, having said that, I don't think they have more than 2 kitchens, so it all comes from the same place. but they do a reasonable job - which is better than I expected. The staff are all very nice and accommodating. Raymondo at the Barracuda Bar by the pool was especially friendly, very responsive, and got to know his customers. He's a real asset for this hotel. We went down with Air Canada Vacations and their representatives were available, knowledgeable, and helpful. Not that we needed a lot, but nice to have that resource. Good value for a package. As far as the surrounding area - we LOVED it! First time to Ixtapa/Zihua and we will definitely go back again. Great weather - 27 to 30 degrees Celsius every day and sunny. Nice, hot, reliable weather for late January/early February. Zihua is a treasure and that is where we will return next time. While there are no large hotels there, there are a number of condos and places with kitchens which will suit us better. There are many small mexican hotels that were very nice and would be a great destination, now that we've explored and got to know a few of them. I would recommend staying at the Sunscape - they do a good, clean job of providing you with everything you need. Final note - during our 2-week stay, we walked the beach in both directions every day and the Sunscape was the busiest hotel on the Ixtapa beach - by far. For good reason....

Room Tip: Deluxe Partial Ocean View that do NOT face the mountains/bars
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Berlin, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 15, 2013

My wife and I spent a week at the Sunscape Dorado Pacifico in Ixtapa Mexico at the end of January. We found the resort to be a very pleasant surprise when compared to other places we have been. (and there are a lot) The resort was very clean, very well maintained and staffed by some of the best people that we have encountered anywhere. We liked our room and the pool was wonderfull. The resort boasts 5 restaurants, Italian, Mexican. a steak house, Japenese, and a seafood restaurant. In addition they have a buffet that is open for breakfast and some dinners. The food, with exception of the seafood restaurant was excellant. The seafood restaurant was mediocre at best. There were some accessability issues in that the ramps were very steep and in many cases nonexistant and some of the facilities were not accessible at all, such as the outdoor lavatories, the lobby bar, the buffet, and the hot tub. I only notice the accessibility issues because I am handicapped. All in all we felt that the resort is an excellant value, very nice and we had a great time and are planning to go back next year.

Room Tip: Unless you are travelling with children the suites are unnecessary and the partial ocean view compar...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunscape Dorado Pacifico Ixtapa

Address: Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Ixtapa
#5 Family Hotel in Ixtapa
#6 Romantic Hotel in Ixtapa
#6 Luxury Hotel in Ixtapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Official Description (provided by the hotel):
Located in the heart of the beautiful beach town of Ixtapa on Mexico's popular Pacific coast, Sunscape Dorado Pacifico Ixtapa is a mere 20 minutes from Ixtapa Zihuatanejo International Airport. The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 
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Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa

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