Front desk: RUDE staff, i got there at 11am since my flight got there at 10:30am, they first didn't want to give me access to the room but after some arguments i got the room, they told me that i couldn't eat anything (i went with all inclusive plan) for the moment, if i wanted something they would charge me for it, they told me just after 1pm i could have the bracelet in order to get the "benefits" of the all inclusive plan. Also, i went there by myself since my partner was going to arrive the following day and we were going to switch to another hotel; i asked the front desk lady if he could get there at 9am the following day and just spend 2 hours there, just around the pool and she told me it was impossible, i would have to pay about 70 USD just for him to be 2 hours there with no access to my room!!
Rooms: REALLY REALLY poor, unconfortable bed, bad tv signal, poor "ocean view". The room's bathroom was really bad, it smelled like chlorine all day, ew, the WC water was kinda brownish...bad impression. In the shower it was some kind of courtain that if you opened it, everyone could see you from the pool, LOL. What's with that?
Pools: They were ok, some rust here and there but nice pools overall.
Food: The worst ever, if you stay here please DO NOT ask for the all inclusive plan, really really bad food and the worst drinks ever; not even the beer was ok. Really rude waiters, this waiter even told me i couldn't seat in a table that i was already sitted in, since it was reserved, of course i didn't listen to him and continued there since the restaurant is reservations free. They make no effort at all to please customers needs.
Location: Good location, just outside the hotel you can get on the bus to go to Zihuatanejo and other beaches. Also some nice restaurants near.
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- Also Known As:
- Resort Fontan Ixtapa
- Fontan Ixtapa Beach Resort