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“Stay Away!” 1 of 5 stars
Review of Hotel Fontan Ixtapa

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Hotel Fontan Ixtapa
3.0 of 5 Resort   |   Blvd Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico   |  
Hotel amenities
Ranked #19 of 23 Hotels in Ixtapa
Vancouver, Canada
1 review
4 helpful votes 4 helpful votes
“Stay Away!”
1 of 5 stars Reviewed April 2, 2013

Stayed March 24 - March 31, 2013. Just got back yesterday. This is NOT even a 3 star resort.
The room - A/C did not work, beds were hard, toilet flushed when it wanted to, toilet shaked when you sat on it, tv had 2 english channels & no remote, terrace barely fit 2 plastic chairs on it, no safe in room, other couples room had cockroaches. The food - TERRIBLE. Exact same thing EVERYDAY! Never seen one shrimp the entire time, chicken, pork or beef and always cooked the same way. Only two types of fruit eveyerday papaya or pineapple. Ala carte was a joke, 5 entrees to choose from, caesar salad consisted of ONE leaf of romaine lettuce with dressing. Servers and housekeeping were fantastic though ecspexcially Alberto!! Front desk not friendly at all. Drinks were so so, asked for a bahama mama several days and they only had 1/2 a banana one day to make ONE drink. Our kids were never asked to participate in any of the kids games, all the Mexican kids were chosen. Swam in pool ONCE because it was too overcrowded. If you are not on the beach before 8 am don't expect a lounge chair or an umbrella! We figured it was not going to be a 5 star but we were expecting a little bit more of a variety in the meals and a room that was a little better than what it was. The only good thing about this place is the servers other than that spend the extra little bit of money and stay somewhere else!

Room Tip: Unless you want to sweat and sleep with cockroaches stay somewhere else!
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
crossfield
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2013

We stayed for only 1 week but wished we had booked for 2. I was a little leery of this after reading the reviews that are posted but don't believe everything you read.This is not a 5 star resort but if you are looking for a nice, well kept resort to go relax in the sun and have a awesome vacation for a very reasonable price don't pass this place up. We met lots of very nice people and had absolutely no complaints about staying here,we didn't expect much when we booked because all we wanted was a relaxing week in the sun and we got much more than we expected. We stayed on the 6 floor with an ocean view with a balcony,can't ask for more than that. We stayed here Mar 10-17 and can't wait to meet back up with Dave &Judy again next year.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, California
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 17, 2013

I pass by this place daily as i live nearby. It has a beautiful setting, white tablecloths, candles, dimmed lighting, a singer, the setting is in a garden and it looks very inviting. I have been wanting to go there for a while and i finally did. I ordered a Tuna Carpaccio and a lemonade. I wait for about 1/2 hour then i get the bread and butter and my order at the same time. I have a bite Tuna Carpaccio, it was ok, nothing great... the rest of the tuna was frozen. I told the waiter and he took my plate back, i waited a few minutes, i did not get my order back, the main waiter was busy, was not able to talk to anyone... i guess they are busy?? so i left... then the main waiter calls me and asked me if i paid for the lemonade... i told him that i left 50 pesos on the table... that was it!! After reading the negative reviews of the hotel, i am glad that i left. I did want to give it a chance when i was there except that i did not get good service and i have no idea what happened to my order.

  • Stayed December 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 23, 2013

This is our third time at the Fontan and we certainly knew what we would be getting. It's rated 3 stars for a reason so if you're expecting 4 or 5 star, don't stay here. We like it because it's economical and you don't feel like to have to eat every meal at the hotel because of the money you've already spent.. Breakfasts were adequate, lunch at the ala carte is great, supper at the Hacienda was fabulous and buffet suppers were also adequate. We choose to eat out for 5 of our 14 suppers. There are many great restaurants across the street.
The staff here are GREAT!!
We never had a problem finding a place to sit by the pool or the beach. And we were there when it was busy. I loved watching the Mexican families. My advise to people who complain about the large families- please stay away - we'll all have a better vacation.
Our Air Canada rep - Alex, was the BEST!







  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, Washington
Senior Contributor
37 reviews 37 reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 18, 2013

Let me start,without getting a backlash that no matter what you do,for some Canadian tourists,nothing is to good,but of course it will have to be free.There is not such a thing as a free ride...I question why is it that some of the reviewers did not book a trip at Capella/Ixtapa..for a week where you will pay about 3200 usd and you will not deal with kids,some rust in the rooms,no Interent in the room,you will deal however with the musty smell[you will get this no matter where will go considering the 100% humidity,unless you have a natural cross air ventilation system].Fontan does need a make over it is true,but the place is clean,the pools are well maintened and the personal has a smile on their face almost all day...try to do this at 33 C. It is a place favored by Mexican families[ and yes..there are maybe about 15 to 20 members in a family] but they are very well behaved,very gracious and will smile at you,unless you are too good to mingle with the crowds[See the Capella/Ixtapa reference].If it bothers you that the Mexicans, in their own country enjoy a vacation,maybe you should not travel, or try go to South Los Angeles,or again,try Capella.Not true that you need to be there at 6am to get a place by the pool.By 8.30/9 am plenty of places.It will get busy after that mainly during the weekend.We used to stay until 11am every day.The beach is very close.It is clean and well maintenend. Be careful ..the waves are big sometimes....obey the life guards.Do not play games with the ocean...you will be taken out in a few seconds.Beds are stiff,rooms are decent size.Food is decent[not a lot to brag about].Across the street some great restaurants: Lapalapa[100% mexican], Da Buffone[Italian], Frank's.Visit the Ixtapa Island by Playa Linda, about 13 pesos by bus, 50 pesos by cab. Zihuateneho is close[ about 7 km] ..the bus is 13 pesos, the cab 55 pesos.Stop by the Market in Zihua,or enjoy a great burger,or French dip at The Captain's Daughter located Downtown or Joe's[ great pizza and sandwiches] or Sirena Gorda right by the waterfront in Centro.
All in all a decent experience for a few days....not sure we will repeat the all inclusive experience....

Room Tip: Do your homework and do not be judgemental
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 13, 2013

I went with my wife a couple weeks ago on a romantic getaway and we were having a blast, the food wasn't marvelous but it was decent for the price, the ocean is good to swim, the pool is clean enough regardless of the amount of people and then we got to drinking and that's when it all went to hell.

I had a couple beers (they served me tap, no bottles or cans) and i was feeling like shizzy for hours, then my wife had a couple rum and cokes and she immediately threw up, we gave it a second shot and it was even worse, the drinks are obviously tampered with.

We ended up at a nice little restaurant on Zapotlanejo called "la perla" at a beach called "la ropa" and had an awesome time, but no thanks to this place.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Milford, NE
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 2, 2013

We had an average experience at the Fontan. The best part was we went Monday - Thursday, so it wasn't crowded, even though this is supposedly peak season. The pools are excellent. Plenty of space, and the ocean was marvelous, although the views from our room wasn't terrific-ly great. Rooms were sufficient for the priceline price I paid. I would have preferred a little more light in the shower, but loved the water pressure. (Lots) No internet in the rooms, but the reception area had comfortable seating to go online, using your own device. Staff was easy to work with -- most speak english.

Room Tip: Higher floors are better, since the trees are kind of tall.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Fontan Ixtapa

Address: Blvd Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Ixtapa
#12 Top resorts Hotel in Ixtapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Fontan Ixtapa 3*
Number of rooms: 472
Reservation Options:
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Also Known As:
Resort Fontan Ixtapa
Fontan Ixtapa Beach Resort

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